Unable to uninstall or update from 1.18.8.2468

Plex Media Server Desktops & Laptops
,
1

Server Version#: stuck on 1.18.8.2468
Have attempted methods outlined in this post, attempted to uninstall via plex installer and revo uninstaller.

Log file
[4C34:2FA8][2020-08-11T20:39:55]i001: Burn v3.11.1.2318, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\crasm\AppData\Local\Temp{90FDB5FC-F71F-4FB5-98DB-A7BD3FE03F12}.cr\PlexMediaServer-1.19.5.3112-b23ab3896-x86.exe
[4C34:2FA8][2020-08-11T20:39:55]i000: Initializing string variable ‘OEM’ to value ‘’
[4C34:2FA8][2020-08-11T20:39:55]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’
[4C34:2FA8][2020-08-11T20:39:55]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[4C34:2FA8][2020-08-11T20:39:55]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[4C34:2FA8][2020-08-11T20:39:55]i009: Command Line: ‘“-burn.clean.room=C:\Users\crasm\AppData\Local\Plex Media Server\Updates\1.19.5.3112-b23ab3896\packages\PlexMediaServer-1.19.5.3112-b23ab3896-x86.exe” -burn.filehandle.attached=564 -burn.filehandle.self=628’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\crasm\AppData\Local\Plex Media Server\Updates\1.19.5.3112-b23ab3896\packages\PlexMediaServer-1.19.5.3112-b23ab3896-x86.exe’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\crasm\AppData\Local\Plex Media Server\Updates\1.19.5.3112-b23ab3896\packages'
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\crasm\AppData\Local\Temp\Plex Media Server_20200811203955.log’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’
[4C34:552C][2020-08-11T20:39:55]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[4C34:552C][2020-08-11T20:39:55]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.19.5.3112’
[4C34:2FA8][2020-08-11T20:39:55]i100: Detect begin, 16 packages
[4C34:2FA8][2020-08-11T20:39:55]i000: Registry value not found. Key = ‘Software\Plex, Inc.\Plex Media Server’, Value = ‘InstallFolder’
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘PreviousInstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server'
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘PreviousInstallFolder’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘InstallFolder’ to value ‘C:\Program Files (x86)\Plex\Plex Media Server'
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:55]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WinRegReleaseID’ to value ‘1709’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘16299’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WinRegEditionID’ to value ‘Professional’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 10 Pro’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[4C34:2FA8][2020-08-11T20:39:55]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x866.3.1.14’
[4C34:2FA8][2020-08-11T20:39:55]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘16299’
[4C34:2FA8][2020-08-11T20:39:55]i102: Detected related bundle: {979517fc-c481-49f0-ac2d-ec7daa535cf1}, type: Upgrade, scope: PerMachine, version: 1.18.8.2468, operation: MajorUpgrade
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i103: Detected related package: {AB40965F-7686-4F93-BE41-8CA477BF6D88}, scope: PerMachine, version: 1.18.2468.0, language: 0 operation: MajorUpgrade
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: pmsshutdown, state: Absent, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: vcredist_repair, state: Absent, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: vcredist, state: Absent, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i101: Detected package: pms, state: Absent, cached: None
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:55]i199: Detect complete, result: 0x0
[4C34:552C][2020-08-11T20:39:57]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[4C34:2FA8][2020-08-11T20:39:57]i200: Plan begin, 16 packages, action: Install
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861607
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1607 AND WinRegInstallationType~=“Client”’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641607
[4C34:2FA8][2020-08-11T20:39:57]i000: Setting string variable ‘WixBundleRollbackLog_pmsshutdown’ to value ‘C:\Users\crasm\AppData\Local\Temp\Plex Media Server_20200811203955_000_pmsshutdown_rollback.log’
[4C34:2FA8][2020-08-11T20:39:57]i000: Setting string variable ‘WixBundleLog_pmsshutdown’ to value ‘C:\Users\crasm\AppData\Local\Temp\Plex Media Server_20200811203955_000_pmsshutdown.log’
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[4C34:2FA8][2020-08-11T20:39:57]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[4C34:2FA8][2020-08-11T20:39:57]w321: Skipping dependency registration on package with no dependency providers: vcredist
[4C34:2FA8][2020-08-11T20:39:57]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\crasm\AppData\Local\Temp\Plex Media Server_20200811203955_001_vcredist.log’
[4C34:2FA8][2020-08-11T20:39:57]i000: Setting string variable ‘WixBundleRollbackLog_pms’ to value ‘C:\Users\crasm\AppData\Local\Temp\Plex Media Server_20200811203955_002_pms_rollback.log’
[4C34:2FA8][2020-08-11T20:39:57]i000: Setting string variable ‘WixBundleLog_pms’ to value ‘C:\Users\crasm\AppData\Local\Temp\Plex Media Server_20200811203955_002_pms.log’
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin10x861607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: MediaPackWin10x641607, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4C34:2FA8][2020-08-11T20:39:57]i207: Planned related bundle: {979517fc-c481-49f0-ac2d-ec7daa535cf1}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[4C34:2FA8][2020-08-11T20:39:57]i299: Plan complete, result: 0x0
[4C34:2FA8][2020-08-11T20:39:57]i300: Apply begin
[4C34:2FA8][2020-08-11T20:39:57]i010: Launching elevated engine process.
[4C34:2FA8][2020-08-11T20:39:59]i011: Launched elevated engine process.
[4C34:2FA8][2020-08-11T20:39:59]i012: Connected to elevated engine.
[4E5C:4EA0][2020-08-11T20:39:59]i358: Pausing automatic updates.
[4E5C:4EA0][2020-08-11T20:39:59]i359: Paused automatic updates.
[4E5C:4EA0][2020-08-11T20:39:59]i360: Creating a system restore point.
[4E5C:4EA0][2020-08-11T20:40:00]i361: Created a system restore point.
[4E5C:4EA0][2020-08-11T20:40:00]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4c1641fa-1324-437a-926a-8926e456a904}, options: 0x7, disable resume: No
[4E5C:4EA0][2020-08-11T20:40:00]i000: Caching bundle from: ‘C:\Users\crasm\AppData\Local\Temp{ECA88A8B-C60B-4E2C-97CB-02A14BBA91B4}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{4c1641fa-1324-437a-926a-8926e456a904}\pms.exe’
[4E5C:4EA0][2020-08-11T20:40:00]i320: Registering bundle dependency provider: {4c1641fa-1324-437a-926a-8926e456a904}, version: 1.19.5.3112
[4E5C:4EA0][2020-08-11T20:40:00]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4c1641fa-1324-437a-926a-8926e456a904}, resume: Active, restart initiated: No, disable resume: No
[4E5C:5960][2020-08-11T20:40:00]i305: Verified acquired payload: pmsshutdown at path: C:\ProgramData\Package Cache.unverified\pmsshutdown, moving to: C:\ProgramData\Package Cache{5F0F3F66-E47A-462C-90D5-345917DACD3C}v1.19.5112\pms-shutdown.msi.
[4E5C:5960][2020-08-11T20:40:00]i305: Verified acquired payload: vcredist at path: C:\ProgramData\Package Cache.unverified\vcredist, moving to: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe.
[4E5C:5960][2020-08-11T20:40:01]i305: Verified acquired payload: pms at path: C:\ProgramData\Package Cache.unverified\pms, moving to: C:\ProgramData\Package Cache{1DA14DB5-1E2D-4508-B0D6-A9B73CAD069A}v1.19.5112\pms.msi.
[4E5C:4EA0][2020-08-11T20:40:01]i323: Registering package dependency provider: {5F0F3F66-E47A-462C-90D5-345917DACD3C}, version: 1.19.5112, package: pmsshutdown
[4E5C:4EA0][2020-08-11T20:40:01]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache{5F0F3F66-E47A-462C-90D5-345917DACD3C}v1.19.5112\pms-shutdown.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server"’
[4C34:2FA8][2020-08-11T20:40:03]i319: Applied execute package: pmsshutdown, result: 0x0, restart: None
[4E5C:4EA0][2020-08-11T20:40:03]i325: Registering dependency: {4c1641fa-1324-437a-926a-8926e456a904} on package provider: {5F0F3F66-E47A-462C-90D5-345917DACD3C}, package: pmsshutdown
[4E5C:4EA0][2020-08-11T20:40:03]i301: Applying execute package: vcredist, action: Install, path: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe, arguments: ‘“C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C\vcredist_x86.exe” /install /quiet /norestart’
[4C34:2FA8][2020-08-11T20:40:04]i319: Applied execute package: vcredist, result: 0x0, restart: None
[4E5C:4EA0][2020-08-11T20:40:04]i323: Registering package dependency provider: {1DA14DB5-1E2D-4508-B0D6-A9B73CAD069A}, version: 1.19.5112, package: pms
[4E5C:4EA0][2020-08-11T20:40:04]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache{1DA14DB5-1E2D-4508-B0D6-A9B73CAD069A}v1.19.5112\pms.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” OEM=“” NOLAUNCH=“” INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server" WINDOWSTYPE=“Client”’
[4E5C:4EA0][2020-08-11T20:40:12]e000: Error 0x80070643: Failed to install MSI package.
[4E5C:4EA0][2020-08-11T20:40:12]e000: Error 0x80070643: Failed to execute MSI package.
[4C34:2FA8][2020-08-11T20:40:12]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4C34:2FA8][2020-08-11T20:40:12]i319: Applied execute package: pms, result: 0x80070643, restart: None
[4C34:2FA8][2020-08-11T20:40:12]e000: Error 0x80070643: Failed to execute MSI package.
[4E5C:4EA0][2020-08-11T20:40:12]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent
[4C34:2FA8][2020-08-11T20:40:12]i319: Applied rollback package: pms, result: 0x0, restart: None
[4E5C:4EA0][2020-08-11T20:40:12]i329: Removed package dependency provider: {1DA14DB5-1E2D-4508-B0D6-A9B73CAD069A}, package: pms
[4E5C:4EA0][2020-08-11T20:40:12]i351: Removing cached package: pms, from path: C:\ProgramData\Package Cache{1DA14DB5-1E2D-4508-B0D6-A9B73CAD069A}v1.19.5112
[4E5C:4EA0][2020-08-11T20:40:12]i351: Removing cached package: vcredist, from path: C:\ProgramData\Package Cache\AFA5BADCE64EE67290ADD24E0DC3D8210954AC6C
[4E5C:4EA0][2020-08-11T20:40:12]i326: Removed dependency: {4c1641fa-1324-437a-926a-8926e456a904} on package provider: {5F0F3F66-E47A-462C-90D5-345917DACD3C}, package pmsshutdown
[4E5C:4EA0][2020-08-11T20:40:12]i301: Applying rollback package: pmsshutdown, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION="C:\Program Files (x86)\Plex\Plex Media Server"’
[4C34:2FA8][2020-08-11T20:40:13]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None
[4E5C:4EA0][2020-08-11T20:40:13]i329: Removed package dependency provider: {5F0F3F66-E47A-462C-90D5-345917DACD3C}, package: pmsshutdown
[4E5C:4EA0][2020-08-11T20:40:13]i351: Removing cached package: pmsshutdown, from path: C:\ProgramData\Package Cache{5F0F3F66-E47A-462C-90D5-345917DACD3C}v1.19.5112
[4E5C:4EA0][2020-08-11T20:40:13]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4c1641fa-1324-437a-926a-8926e456a904}, resume: None, restart: None, disable resume: No
[4E5C:4EA0][2020-08-11T20:40:13]i330: Removed bundle dependency provider: {4c1641fa-1324-437a-926a-8926e456a904}
[4E5C:4EA0][2020-08-11T20:40:13]i352: Removing cached bundle: {4c1641fa-1324-437a-926a-8926e456a904}, from path: C:\ProgramData\Package Cache{4c1641fa-1324-437a-926a-8926e456a904}
[4E5C:4EA0][2020-08-11T20:40:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4c1641fa-1324-437a-926a-8926e456a904}, resume: None, restart initiated: No, disable resume: No
[4C34:2FA8][2020-08-11T20:40:13]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

2

Same here. Plex wouldn’t update, on multiple trys/reboots. So I just tried uninstalling and reinstalling and got thrown in this mess too. I had another totally different issue a year ago, but similar in that uninstalling this program is a ■■■■ show and I have no idea why its this hard to just remove a program when you are “uninstalling” the program. JUST LET US REMOVE IT LIKE EVERY OTHER PROGRAM…wtf.
I’ve been through every thread back to 2016 and done every step from registry searches and deleting keys, deleting any folder, key, reference to Plex but when I try to reinstall with the newest DL from the Plex site I get the “older version of stopping Plex cannot be removed” error. Everyone elses fix has not helped me yet. Some people are getting the first error I got which actually gives you a version number of the “pms-shutdown.exe”, which I used to search and delete registry keys. However I have now gotten the “older version cannot be removed blah blah” which has no version numbers of any sort to reference.
Aside from fixing the problem can anyone at Plex please explain when we uninstall Plex why isn’t it actually uninstalling. Any other major software to uninstall it, maybe do a reg clean and you can be pretty sure its gone. WTF is going on here? This is the second major issue which has caused me to completely redo my entire 16Tb Plex library. I’m not doing it again or renewing my Plex Pass if this continues. Its 2020, and Plex isn’t a new software anymore.
EDIT: I also tried seeing if there was a Windows update pending that would help, even went as far as to update to the newest 2004 Feature update. Still same thing. Plex exists somewhere.Plex Media Server_20200819232822.log (24.0 KB) Plex Media Server_20200819232822_000_pmsshutdown.log (57.7 KB)

3

Was Plex previously installed as a different user?

4

No. I only have 1 user account on this computer.

5

Anyone from Plex got a fix?

6

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