@Smokindog said:
I didn’t read all the thread but I can tell you the crashes started with the latest PLEX release 1.13.0.5003. I started a thread on that to which I’ve received no response. I just got the 1803 update today and the crash of the PMS server for every stream is still present. Can’t use Plex for Live TV on my ROKU, my AppleTV or via the web interface.Needs attention NOW. In the mean time, how can we roll back a version???
Appears to be the same crash within the intel driver
@seanvree81
I would like to eliminate the possibility that this may be new in 1.13.0.5003
Could you please do this test
See if version 1.12.3.4973-215c28d86 fails in same way when run with the Microsoft update to windows 10.0 (Build 17134) that you have and run as service
To downgrade, you would need to
I’ve never downgraded before. Are there any risks doing this? I have a VERY large library and I REALLY don’t want to be in a position where I’d be compromising that.
I’m def down for helping out the effort, but just need a little bit of risk management here.
Thanks brother, LMK.
EDIT: Wait, uninstall from add/remove programs would remove the database and all settings, right?
@seanvree81 said:
@sa2000I’ve never downgraded before. Are there any risks doing this? I have a VERY large library and I REALLY don’t want to be in a position where I’d be compromising that.
I’m def down for helping out the effort, but just need a little bit of risk management here.
Thanks brother, LMK.
EDIT: Wait, uninstall from add/remove programs would remove the database and all settings, right?
No - only the program files (x86) files are affected (and any msi packages)
database and appdata area is untouched.
New versions of Plex Media Server may update the database schema and add new tables / columns - done as database migration on first launch
In theory it is safe to downgrade and run with potentially an upgraded database on the old version.
Some initial reports: It looks like downgrading to the public release there is no issue. Still need to run some tests on some devices.
@seanvree81 said:
@sa2000Some initial reports: It looks like downgrading to the public release there is no issue. Still need to run some tests on some devices.
Thanks - could I have logs with debug logging enabled after a relaunch using the version that works ok
Also - a new beta was released 1.13.0.5023 which corrects an error when checking codecs - I do not know if it makes a difference here but worth a try and reporting back
thanks
For anyone crashing in the intel driver on 1.13.0.xxx versions of Plex Media Server, I would like to see a dump from 1.13.0.5023 and would like copies of the dll’s that are involved in the crash. Getting the server logs zip with debug logging enabled and crash reporting enabled would help me locate the crash reports and from that I can establish which dll’s I need which I will pass to the development team
see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Thanks for this - working great on Server 2012 R2.
@sa2000 you’ll find my logs attached. Crash occured @ May 11, 2018 11:47:00
thank you!
@dns13 said:
@sa2000 you’ll find my logs attached. Crash occured @ May 11, 2018 11:47:00thank you!
Thanks - I now have the minidump file for the crash
Could you copy out this dll and zip and send to me by private message through the forum messaging
C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_32.dll
Have you checked to see if intel have any updates to the dll?
@sa2000 any idea when the fix for the codec issue is going to hit the public branch?
Seems disabling the hardware transcode works for keeping Plex from crashing
Any news on this? Still crashing with 1.13.2 and hardware transcoding enabled.
Why is there no public bug tracker for tracking these? 
Yeah, I’m having the same issue with the PMS crashing too. @sa2000 wasn’t this supposed to be fixed in the latest public release?
Also, am I blind or where is the log file for the PMS wrapper stored @cjmurph ?
In the local app data folder for the user the service is run as
@cjmurph got it. Thanks sir.
@seanvree81 said:
@sa2000 wasn’t this supposed to be fixed in the latest public release?
who said?
Hey, sometimes my Plex Server crashes. The Service lets me restart the server, but after a while it crashes again. This happend while i was watching live tv on the go on my iPad on holydays. An server update seems to have fixed this, but it would be nice if their would be an option to restart plex when it crashes. is this possible? thanks
The Plex Service solution offered here does have the option to auto restart the Plex Media Server application on failure. See the options on the Plex Service Tray Application icon. Select Settings and the option is Automatically Restart Plex if it Stops
I would never recommend using it - unless you have already reported the issue of the crashes and provided the diagnostics / debug logs required. If you have not, then enabling that option would just mask the issue
If you are getting crashes, please ensure you run with debug logging enabled and crash reporting enabled - see settings / server / general / show advanced
restart the server to get fresh logs recreated
on next crash, restart the server and download the logs and attach to a new forum topic please
See settings ./ server / Help / Download Logs
