PMS cannot run on D218+

Plex Media Server NAS & Devices
1

Hi everyone,

I’m contacting you because i’m not able to play my videos by PMS.
On my NAS (Synology) I checked in the Package Center to check the PMS package and it’s not running.
And the issue is the next : every time i tried to click on “RUN”, i have the same message “Failed to run the package service”.

I tried to uninstall PMS from my NAS and install again but even if the installation run correctly I have the same “failed to run the package service” at the end.
I tried to repair database as wrote here but nothing happened. After that I routhly deleted all plex files on my NAS but still cannot run :(.

Please, can someone help me ? Thanks a lot.

PMS version : 1.18.5.2309-f5213a238
Synology : DS218+
Current DSM version : DSM 6.2.4-25556

2

1st: try to install a newer version of the Plex Media Server. Version 1.18.5 is… pretty old (it was release in January 2020) – so there could be a number of things that might already have been fixed in the current public releases. If Synology’s package center isn’t offering you a newer version, please download the latest public/stable build from Plex’ download page:
Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More → make sure you pick the Intel 64-bit package for your NAS!

If that doesn’t fix things for you, please provide your server log files (alternative link on how to obtain the files manually if PMS isn’t running on your Syno)

3

Also review these two documents.

Installation & Setup of Plex Media Server on Synology

Synology FAQ (DSM 5 & 6) - Questions, Answers, and a few How-To’s

4

I have installed the last version 1.22.3.4523-6000, but still the same. The permission were set to R/W.
The log file not exist. The file directory is empty, there are no files :frowning:

5

@cnsmajan_gmail_com

Please go into the Plex share
Right click on Library → Properties

Verify the owner is set to Plex as I show here.

Also click “Apply to this folder, sub folders and files”.

Screenshot from 2021-05-19 16-52-16
Screenshot from 2021-05-19 16-52-16746×670 35.6 KB

Now click OK and let it process.

When done, start Plex again.

6

Hello, the owner were “root” I chaged to “plex” but still the same. Plex cannot run with message
“Failed to run the package service”.

Thanks for another ideas.

Martin

7

Using FileStation,

Please navigate down into the “Plex” shared folder until you see the Logs folder.

Right-click it, Compress to Logs.zip, download and attach that ZIP file here please.

8

Bello ChuckPa,

the folder “PLex” is empty. There are only folders without files…

M.

9

@cnsmajan_gmail_com

Going to do a bit of surgery here but will get you running.

Please do the following.

  1. If Plex is installed, remove it (Package Center)

  2. Control Panel - Users - Delete user Plex

  3. Control Panel - Shared Folders - Delete the Plex shared folder.

  4. Now download current Plex Media Server for DSM 6 (the -6000 file) and install it.

1 Like
10

Hello ChuckPa,

many many thanks. This setup work and I could allredy using the PLEX MS.
Martin

11

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