Server Version#: 1.32.4.7195
Player Version#: how do I tell on the xbox?
When I watch MKV files with subs turned on PMS crashes at the end of every video. Server is an M1 Mac player is an Xbox1. Played one of the video files via the web client (Firefox) on an M2 Mac with the same subs, and PMS does not crash. Played that file on the again on the xbox without subs and it did not crash. Turning the subs off before the video finishes seams to avoid the issue.
Same setup.
- Xbox client (Xbox One Series X)
- Mac M1 PMS
- MKV with SRT subs
and it crashes near the end of the episode, right after the last bit of SRT text (the remaining minute or so has no dialogue so no subtitles left to play).
This works in browser player, only crashes in Xbox Client.
Debug logs and associated crash Diagnostic report attached.
We have a problem currently referred to the server team where the transcoder crashes when the subtitles finish before the end of the video
There appears to be another issue that is compounding the problem - an issue where a transcoder crash is causing the server to exit - this has been referred to the development team
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