PMS crashing continually since installing 1.32.8.7639

Plex Media Server NAS & Devices
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1

Server Version#:1.32.8.7639-7000
Player Version#:Various

Since I installed the latest beta PMS on my Synology NAS on 3rd November, it keeps crashing. Up to then it ran very stably with all beta versions I installed. I have not spotted any reports in this forum of similar instability with this PMS version, so I wonder if something else is going on with my installation.

I can’t roll back to an earlier version, so I tried re-installing 1.32.8.7639 on top of the current instance, but the same crashing issues continue.

I am unable to ascertain what action is triggering the crashes - sometimes it’s when I am interacting with the server via a player (Windows, web, Android app all affect it), sometimes it happens ‘spontaneously’. I need to re-start the application each time from the Package Center in the Synology DSM.

As I have not reported such matters before to this forum, can I provide some logs to help the experts among you figure out what’s going on? Which logs do you need to see?

Thanks in anticipation, Paul

1 Like
2

Make sure Plex Media Server is configured for debug, not verbose level logs.
Settings → Server_Name → General + Show Advanced

debug
debug715×154 20.9 KB

After the next crash:

  1. Restart Plex Media Server
  2. Wait 2 minutes for Plex to fully start & log the startup sequence
  3. Pull server log files (settings → troubleshooting)
  4. Upload the zip file to the thread (drag into window, it will insert at cursor location).

Please do not downgrade before providing log files.

Synology does not permit direct downgrades.

To roll back to an earlier version:

  1. Uninstall Plex Media Server.
    When prompted, choose the “Uninstall Only” (first) option.
  2. Install the desired version.
  3. Login to Plex using the IP address of the NAS (ex: http://10.1.2.3:32400/web).
  4. If you see a “503 Maintenance” message in Plex Web, wait a few minutes then refresh the browser window. That is Plex adjusting the database schema to the new version.
3

Hi @FordGuy61, thanks for the guidance.
The PMS crashed overnight. As I had already turned debug logging on, after I restarted PMS a few minutes ago I downloaded the attached set of log files.
Hopefully you or another PMS guru will be able to give me some pointers.
I will not attempt to downgrade yet, in case the problem is obvious.
Thanks, Paul
Plex Media Server Logs_2023-11-09_11-10-23.zip (5.2 MB)

4

Thanks for the log files.

It looks like something is happening with Live TV & DVR.

I do not use that part of Plex, so will be of little assistance with troubleshooting.

I added the livetv-dvr tag to the thread. Hopefully someone active in that section of the forum can assist.


There are other errors, but this is the sequence that repeats hundreds of times, including just before Plex Media Server crashed.

Nov 09, 2023 10:59:33.191 [139743496321848] ERROR - downloadContainer: expected MediaContainer element, found html
Nov 09, 2023 10:59:33.191 [139743500540728] ERROR - downloadContainer: expected MediaContainer element, found html
Nov 09, 2023 10:59:33.191 [139743496321848] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:11/metadata/plex%3A%2F%2Fshow%2F5fc6aaedb823d4002d761558
Nov 09, 2023 10:59:33.191 [139743500540728] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:11/metadata/plex%3A%2F%2Fshow%2F6144707ca0c7bbeec67cbd9c
Nov 09, 2023 10:59:33.191 [139743500540728] ERROR - Subscription: Error refreshing sub: No container found
Nov 09, 2023 10:59:33.191 [139743496321848] ERROR - Subscription: Error refreshing sub: No container found
6

Thanks for your initial assessment. I use the LiveTV and DVR functions extensively, recording several TV (and radio) programmes and films via DVB-T every day. As far as I am aware nothing has recently changed in my set-up or configuration. Perhaps some modules in PMS relating to the LiveTV or DVR functionality were updated in the last beta release?

7

There were several DVR fixes in 1.32.6.

The release notes for 1.32.8.7639 list one change for LiveTV:

  • (LiveTV) Transcoded video would fail to play in some circumstances (#14539)

Go ahead and fall back to a prior release if you want. That would help determine if the problem is only with the current beta release.

The current public release is 1.32.7.7621 and is available at plex.tv.

To fall back, you’ll first have to uninstall 1.32.8, then install the desired version.

When uninstalling, you’ll see an “Are you sure” screen, then a screen with three options. Choose “Uninstall Only.” This keeps everything in the Plex Data Folder intact (database, etc.)…

One the uninstall is finished, install the desired version.


syno_uninstall
syno_uninstall702×290 8.97 KB

1 Like
8

I have downgraded my PMS installation to 1.32.7.7621, and currently it’s running OK. I’ll keep an eye on it over the next hours and report back if I get any crashes.

9

Good news - no crash in past 30 hours, so I guess there’s some issue in 1.32.8.7639.
I’ll try the next beta version when it’s released to see if the problem reoccurs.

10

Having the same issues with crashing on this version.
The crash uploader UUID Successfully reported crashdump 64ff0e8f-bcb5-487b-195034a5-5ca2579f

The system log had lots of non-container found errors:
Nov 17, 2023 05:05:29.781 [140441408932664] WARN - [Req#a6f30] Invalid library metadata ID plex://show/60a570b38aa260002d743b28 passed.
Nov 17, 2023 05:05:29.782 [140441408932664] ERROR - downloadContainer: expected MediaContainer element, found html
Nov 17, 2023 05:05:29.782 [140441408932664] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:6/metadata/plex%3A%2F%2Fshow%2F60a570b38aa260002d743b28
Nov 17, 2023 05:05:29.782 [140441408932664] ERROR - Subscription: Error refreshing sub: No container found
Nov 17, 2023 05:05:30.517 [140441425136440] WARN - [Req#a6fa6] Invalid library metadata ID plex://show/5fc6abc9c40548002d4a6f73 passed.
Nov 17, 2023 05:05:30.517 [140441425136440] ERROR - downloadContainer: expected MediaContainer element, found html
Nov 17, 2023 05:05:30.517 [140441425136440] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:6/metadata/plex%3A%2F%2Fshow%2F5fc6abc9c40548002d4a6f73
Nov 17, 2023 05:05:30.518 [140441425136440] ERROR - Subscription: Error refreshing sub: No container found
Nov 17, 2023 05:05:32.007 [140441425136440] WARN - [Req#a6fba] Invalid library metadata ID plex://show/5fc6ab25678e02002ec58006 passed.
Nov 17, 2023 05:05:32.008 [140441425136440] ERROR - downloadContainer: expected MediaContainer element, found html
Nov 17, 2023 05:05:32.008 [140441425136440] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:6/metadata/plex%3A%2F%2Fshow%2F5fc6ab25678e02002ec58006
Nov 17, 2023 05:05:32.008 [140441425136440] ERROR - Subscription: Error refreshing sub: No container found
Nov 17, 2023 05:05:32.028 [140441408932664] WARN - [Req#a6fc9] Invalid library metadata ID plex://show/5fc698057c6557002ed5d097 passed.
Nov 17, 2023 05:05:32.029 [140441408932664] ERROR - downloadContainer: expected MediaContainer element, found html
Nov 17, 2023 05:05:32.029 [140441408932664] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:6/metadata/plex%3A%2F%2Fshow%2F5fc698057c6557002ed5d097
Nov 17, 2023 05:05:32.029 [140441408932664] ERROR - Subscription: Error refreshing sub: No container found
Nov 17, 2023 05:05:32.033 [140441417395000] WARN - [Req#a6fd4] Invalid library metadata ID plex://show/5fc6ab93051be1002d7342b2 passed.
Nov 17, 2023 05:05:32.033 [140441417395000] ERROR - downloadContainer: expected MediaContainer element, found html
Nov 17, 2023 05:05:32.033 [140441417395000] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:6/metadata/plex%3A%2F%2Fshow%2F5fc6ab93051be1002d7342b2
Nov 17, 2023 05:05:32.033 [140441417395000] ERROR - Subscription: Error refreshing sub: No container found

==============================
End of my tuner log is:
Nov 16, 2023 19:53:07.495 [0x7f6e46377b38] INFO - Plex Tuner Service v1.32.8.7639-fb6452ebf - Synology DS418play x86_64 - build:
Nov 16, 2023 19:53:07.496 [0x7f6e46377b38] INFO - Linux version: 4.4.180+ (#42962 SMP Mon May 29 14:38:23 CST 2023), language: en-US
Nov 16, 2023 19:53:07.496 [0x7f6e46377b38] INFO - Processor Intel(R) Celeron(R) CPU J3355 @ 2.00GHz
Nov 16, 2023 19:53:07.496 [0x7f6e46377b38] INFO - /volume2/@appstore/PlexMediaServer/Plex Tuner Service /volume2/@appstore/PlexMediaServer/Resources/Tuner/Private /volume2/@appstore/PlexMediaServer/Resources/Tuner/Shared 1.32.8.7639-fb6452ebf 32600
Nov 16, 2023 19:53:07.487 [0x7f6e47ee9808] INFO - [I] broker_t::start…
Nov 16, 2023 19:53:07.524 [0x7f6e47ee9808] INFO - [I] device_manager_t::init.
Nov 16, 2023 19:53:07.525 [0x7f6e47ee9808] INFO - [I] device_manager_t::init. Initialize provider manager
Nov 16, 2023 19:53:07.525 [0x7f6e47ee9808] INFO - [I] device_manager_t::init. Initialize all device auxes
Nov 16, 2023 19:53:07.525 [0x7f6e47ee9808] INFO - [I] dvb_device_factory_t::get_aux_list
Nov 16, 2023 19:53:07.525 [0x7f6e47ee9808] INFO - [I] tvbutler_aux_t::init
Nov 16, 2023 19:53:07.533 [0x7f6e47ee9808] INFO - [I] web_server_t::start. Starting web server on port 32600
Nov 16, 2023 19:53:22.443 [0x7f6e45bd0b38] INFO - [I] web_service_t::process_device_discovery
Nov 16, 2023 19:53:22.444 [0x7f6e45bd0b38] INFO - [I] device_reactor_t::get_device_list ()
Nov 16, 2023 19:53:24.449 [0x7f6e45bd0b38] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Nov 16, 2023 19:53:24.867 [0x7f6e45bd0b38] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Nov 16, 2023 19:53:24.871 [0x7f6e45bd0b38] INFO - [I] onetv_factory::DeviceGetListEx >>
Nov 16, 2023 19:53:24.872 [0x7f6e45bd0b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:3
Nov 16, 2023 19:53:24.872 [0x7f6e45bd0b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 62464:62464
Nov 16, 2023 19:53:24.872 [0x7f6e45bd0b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 1892:1281
Nov 16, 2023 19:53:24.872 [0x7f6e45bd0b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:2
Nov 17, 2023 05:05:36.522 [0x7f6e47ee9808] INFO - [I] device_manager_t::term
Nov 17, 2023 05:05:36.523 [0x7f6e47ee9808] INFO - [I] device_manager_t::term. Stop all devices
Nov 17, 2023 05:05:36.523 [0x7f6e47ee9808] INFO - [I] device_manager_t::term. Shut down all device auxes
Nov 17, 2023 05:05:36.523 [0x7f6e47ee9808] INFO - [I] tvbutler_aux_t::term
Nov 17, 2023 05:05:36.719 [0x7f6e47ee9808] INFO - [I] web_server_t::stop. Web server is stopped
Nov 17, 2023 05:05:36.719 [0x7f6e47ee9808] INFO - [I] device_manager_t::term
Nov 17, 2023 05:05:36.719 [0x7f6e47ee9808] INFO - [I] device_manager_t::term. Stop all devices
Nov 17, 2023 05:05:36.719 [0x7f6e47ee9808] INFO - [I] device_manager_t::term. Shut down all device auxes
Nov 17, 2023 05:05:36.719 [0x7f6e47ee9808] INFO - [I] broker_t::shutdown. Shutdown is completed.

11

Hi @DaveSewhuk, seems you’re running the same version on almost the same Synology platform. At least this suggests there’s probably not something ‘broken’ with my installation.
As I mentioned earlier, I downgraded my PMS to the last public version (1.32.7.7621) and it’s been stable for a week. I suggest you try that. I followed @FordGuy61’s instructions and it worked a treat and I didn’t lose any settings or data.
Paul

1 Like
12

I’ve been having the same problem with my Plex server running the dvr. It crashes about once per day.

Feb 07, 2024 09:49:07.833 [140664881613624] ERROR - downloadContainer: expected MediaContainer element, found html
Feb 07, 2024 09:49:07.833 [140664881613624] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:2/metadata/plex%3A%2F%2Fepisode%2F63c2330e5739732e87a3866d
Feb 07, 2024 09:49:07.833 [140664881613624] ERROR - Subscription: Error refreshing sub: No container found
Feb 07, 2024 09:49:07.834 [140664881613624] DEBUG - Activity: updated activity 642cf8ca-eec5-4255-91fb-f03fea08d393 - completed 0.0% - Refreshing Sub
Feb 07, 2024 09:49:07.834 [140664881613624] DEBUG - Activity: Ended activity 642cf8ca-eec5-4255-91fb-f03fea08d393.
Feb 07, 2024 09:49:07.834 [140664881613624] DEBUG - Activity: updated activity ede2d94d-f8b4-46e1-84ec-699373b1b015 - completed 19.0% - Processing subscriptions

13

Same here. Once I installed 1.32.8, and getting daily crashes. I use my Synology Plex very heavily for both DVR and music. I went back and looked at my logs, and what I saw was not much different from what you guys are seeing. I did notice that every time I manually restarted the Plex service that the crash logs are getting uploaded to Plex. What I saw in my logs was processing metadata from my recordings, then the server tried to contact a plex URL, repeatedly failing. The actual cause of crash though was never directly indicated in the logs. I did a database optimization via the settings, but it has not resolved this issue. Really getting frustrated about these daily crashes, so I did some googling on this version. If they have not released an update by the time I get home, I too will rollback to the previous stable version. My crash log for this specific version is getting large in file size. Here is the most recent snippit, eliminating the debug lines…

I have several of these warning lines before the errors:
Feb 11, 2024 12:01:47.247 [140319382080312] WARN - [Req#2453e6] Missing X-Plex-Container-Size header. This will fail with status code 400 in the future.

Then I get these right before the crash (note the metadata ID changes each time). I am pasting two sequences, but there are several of these, an no indication at the end of the log as to why the service actually crashes. Obviously there is something wrong with the ‘containers’ and the related URLs - this issue did not exist in the previous version. I have zero PMS Crash Reports in the previously installed version of 1.32.7.7621.

Feb 11, 2024 12:01:47.409 [140319386299192] WARN - [Req#245454] Invalid library metadata ID plex://show/60ecbdf4d5864a002d1afdd8 passed.
Feb 11, 2024 12:01:47.409 [140319386299192] ERROR - downloadContainer: expected MediaContainer element, found html
Feb 11, 2024 12:01:47.409 [140319386299192] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:2/metadata/plex%3A%2F%2Fshow%2F60ecbdf4d5864a002d1afdd8
Feb 11, 2024 12:01:47.409 [140319386299192] ERROR - Subscription: Error refreshing sub: No container found

Feb 11, 2024 12:01:47.411 [140319382080312] WARN - [Req#24545b] Invalid library metadata ID plex://show/60ecbdf379ab76002c7735f8 passed.
Feb 11, 2024 12:01:47.411 [140319382080312] ERROR - downloadContainer: expected MediaContainer element, found html
Feb 11, 2024 12:01:47.411 [140319382080312] WARN - Subscription: No container available for /tv.plex.providers.epg.cloud:2/metadata/plex%3A%2F%2Fshow%2F60ecbdf379ab76002c7735f8
Feb 11, 2024 12:01:47.411 [140319382080312] ERROR - Subscription: Error refreshing sub: No container found
14

Well, there is not a new production version available (at least via the plex app) & noticing the releases have slowed down recently. There is a new beta version available in the 1.40 branch, but I am opting not to install that version with this last release going so poorly. Going to the downloads section on Plex, the previous version of 1.32.7 was no longer available on their downloads page, they are only showing the 1.32.8 release as the latest ‘stable’ version. Fortunately I still had the 1.32.7 version in my downloads. Now hopefully back to a stable server.

Will report back in a couple days to confirm if my plex server has stabilized. (I suspect it will because it was good for me before).

My now-current Plex server:
1.32.7.7621-7000 running on a Synology DS920+ with firmware DSM 7.2.1-69057 update 4.

We’ll see. Hopefully the plex devs fix this issue in a future release.

P.S. - I have loved the Plex product for years (still do), but this recent update was un-characteristic in the stability department.

Special thanks for @FordGuy61 for the rollback direction, and @bluerock27 for confirming the feedback post-downgrade. I will supply my feedback as well.

15

Hi @CrazyDog77 and others,
I bit the bullet a few days ago and installed 1.40.0.7997 (beta), fully expecting it to crash and to need to downgrade again. Pleasingly, the server is still up and appears to be working correctly.
I’ll report back if things change…

16

Good to hear. As an update on my side, Plex has been stable since downgrading. Looking forward to hearing your beta experience.

17

I’ve been getting these crashes recently as well… Curious if just disabling all the Live TV/DVR stuff generally resolves this, as I hardly use that feature anymore…

18

@bluerock27 - How’s stability? I pulled up the full app today and noticed that 1.40.0.7998 is now a production release, but no notes specifically addressing our common crash. I personally have been stable since downgrading. I’ve never doubted Plex, but after this last release, I’m going to be a little cautious. If anyone else has feedback regarding the 1.40.0.7997 or 1.40.0.7998 release, I’d love to hear it.

1 Like
19

1.40.0.7998 stable on my NAS with a HDHomeRun FLEX DUO tuner. zero downtime since upgrading.

20

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