New update 1.32.8.7639 crashing randomly on synology nas

Plex Media Server NAS & Devices
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

i updated my synology DS720+ on 7.2 to new pms about 2 days ago to 1.32.8.7639-7000 and afterwards randomly when i go to watch somerthing on my plex app i see that server has crashed and is no longer running, I have restarted it twice and both times within 24hrs it has shutdown or crashed again.
I have now turned on logging to try and catch it the next time it happens so i don’t have logs currently but have logging enabled now so hopefully if it happens again i can post it but wanted to post now just to see if this is a known issue in this latest build and is being addressed already or if it is only happening to me.

2 Likes
2

Settings → Server_Name → General + Show Advanced

  • Debug only, not verbose. Verbose adds too much info and the logs wrap too quickly.
  • Restart PMS if you change the log level.
  • Logging is always enabled. Leave at debug. It saves neither drive space nor server resources to reduce the log level.

debug
debug715×154 20.9 KB

3

Just chiming in to say this version also producing quick crashes (under an hour in one instance) on Max OS X.

4

Same here - crashed again within about 4 hours on my end. Will collect logs etc if it happens again and feedback here.

5

I have also been experiencing regular crashes of PMS 1.32.8.7639 on my Synology 718+ (DSM 7.1.1-42962) since upgrading to it on 6th December.
I’ll collect a set of logs and upload them…

6

I updated and am running 7639 on my DS220+ for several days and have not had a single crash. Everything is fully updated, all Synology packages are updated and Docker container images are all updated. No problems here.

7

PMS stopped again this afternoon. Just restarted - logs attached.
If anyone can suss out what’s causing this, I’d be delighted :smile:
Plex Media Server Logs_2023-12-10_22-53-39.zip (4.7 MB)

8

Hardware transcoding is not working on DS423+ on this version of PMS via trashguides container.

9

Another crash for me (Synology DS923+ running DSM 7.2.1-69057 Update 3)
Plex Media Server Logs_2023-12-11_19-56-18.zip (5.0 MB)

10

Looks like this might be TV/DVR related having looked into the logs.

Also found another thread from early Nov reporting the same issue - PMS crashing continually since installing 1.32.8.7639 - #10 by DaveSewhuk

Doesn’t appear to have been any input from Plex themselves so may need to consider a downgrade to the previous version.

11

I installed a beta version a few weeks ago which exhibited the same problems - I use Live TV /DVR functionality extensively - and my only recourse was to downgrade then.
I had hoped the latest public version would see the issue fixed. Ho hum, downgrade time again.

12

Here is my logs after it crashed again, I also use livetv/dvr functions often as previous people have stated.
hopefully i did this right lol here is my logs probably not though looks too small lol

In the mean time i downgraded to 1.32.8.7621.

4b111c93-2b99-4045-ad7fbbb2-09b71974.dmp.zip (771.8 KB)

13

I believe the correct process on DSM7 is to uninstall PMS but ensure you select the option to keep files. Then you should be able to re-install the older version and it’ll automatically pick up your existing data directories. Do double check this before doing though!

2 Likes
14

ALL:

  1. Downgrading Synology is:
    – Uninstall + KEEP FILES (the first radio button)
    – Reinstall lower version

  2. Downgrading QNAP (for those looking)
    – Install the lower version ON TOP OF the existing.
    (DO NOT UNINSTALL)

  3. DVR/TV DMP file.
    – Thank you for this. They can open this in the debugger and see the exact line where the crash occurred.
    – May I also have the Logs ZIP which capture the crash?
    (I’ll put both together in the ticket for Engineering.)
    I’ve seen reports but have no DVR capability here to test.

3 Likes
15

Hi @ChuckPa,

Many thanks for this, that’s really helpful.

I believe the logs zip I’ve supplied above should have everything you need (although no explicit reference to a crash that I can see). Do let me know if there’s anything else you need - I’ll hold off downgrading for the next 24 hours in-case you need additional info.

16

@olinash

I need the DMP and the corresponding ZIP where it was captured.

Am I missing that above ?

17

@ChuckPa,

Gotcha, please see attached:
Plex Media Server Logs_2023-12-11_19-56-18.zip (5.0 MB)
6657cfe9-34ad-4eec-6644ea8b-192e4fef.dmp.zip (731.8 KB)

18

Thank you!

I’m writing it up now.

1 Like
20

Thanks so much. Could you provide further updates on this thread once engineering have taken a look?

21

build 7621 or build 7639 ?

Logs show 7639, I see the previous post :wink:

I will update once I hear back (unless they jump into the thread for more info)