PMS crashing, keeps disappearing from system tray

[sa2000]

@codeecb

I have been running PMS for years and this is the first time I’ve had problems like this. I use Tautulli to monitor my server and get alerts and there seems to be a coloration between the update that I got the alert for (1.16.0.1220-147963d87) and my crash issues. I am still going through the DLL list but this i a dedicated server and isn’t used for anything else. I have Windows updates deferred and unfortunately I took the opportunity to install 4 Windows updates at the same time. I did install the update for PMS that stated it fixed some crashing issues but the issue persists for me.

Currently I am removing the 4 Windows updates 1 by 1 to see if one of them is causing the issue. The PMS update called out a fix for crashing related to trans-coding however at home everything uses Direct Play. I’m currently about 10 mins into an episode after removing the first update and so far so good,

I can see several crash reports from your server May 29th and then on June 12th to June 16th. All the crashes are in the intel hardware encoding dllL mfx_mft_h264ve_32.dll

These are known to arise if the Plex Media Server is run as a service, scheduled task or through RDP,
The solution is a choice between

• hardware acceleration being disabled,or
• not to run Plex Media server as service / shceduled task or via rdp

Hardware Acceleration setting is in server / settings / transcoder