About a month ago I reported a problem where the PMS was crashing often, you helped me with the update 1.22.2.4276, however this week the same problem occurs again.
It has already been several days in which PMS has crashed and I can’t find any reason because I haven’t made any changes since you helped me.
Please help me again as it keeps crashing for no reason.
The most recent crashed was today at approximately 5:09 pm.
Server Version#: 1.23.0.4459
PMS just crashed again… around 8:00 pmPlex Media Server Logs_2021-05-02_20-16-32.zip (7.2 MB)
Are there crash logs? Looks like you have crash reporting disabled.
Hello, usually in my posts I only attached the Plex Media Server Logs, however I attach here what I have of Crash Logs.
I think I do have disabled the crahs reporting.. look at the screenshot and tell me.
Thank you in advance for your valuable help.
Crash Reports.zip (434.9 KB)
I just checked DLL list and nothing…
A few minutes ago just crashed again … at approximately 10:15 pm
Plex Media Server Logs_2021-05-03_22-19-34.zip (4.5 MB)
Crash Reports.zip (434.9 KB)
Hello, clearly I am not an expert and that’s why I turn to you, but I started to review some of Plex Media Server Logs and I found that this error is common and almost always appears at the time the PMS crashes … I repeat, just I’m guessing, but if it’s any use, I’ll leave it here…
ERROR - [Transcode] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file
Hello, we hadn’t used PLEX regularly for a few days, however today that several users were connected, PMS just crashed again (at 9:36 at 9:36 approx)… I am attaching all the logs to see how you can help me.
I really appreciate your help.
Plex Media Server Logs_2021-05-08_21-44-33.zip (1.8 MB)
Crash Reports.zip (434.9 KB)
PMS just crashed again, at 9:34 pm
I attach again all the LOGS
Help me pleaaaaaaase
Crash Reports.zip (434.9 KB)
Plex Media Server Logs_2021-05-09_21-40-50.zip (6.8 MB)
And again… PMS just crashed again
Yesterday and today it has crashed again and I still don’t know why.
And no one from PLEX helps me …
Crash Reports.zip (435.7 KB)
Plex Media Server Logs_2021-05-16_20-43-50.zip (3.0 MB)
Plex Media Server Logs_2021-05-15_20-56-28.zip (12.7 MB)
Plex Media Server Logs_2021-05-16_21-13-19.zip (4.9 MB)
and again … around 9:36 pm approximately … three crashes in 1 hour
Pleaaase PLEX members… Helpppppppppppp
Plex Media Server Logs_2021-05-16_21-49-16.zip (7.1 MB)
Crash Reports.zip (435.7 KB)
and again … 4 crashes in less than 2 hours … it’s exasperating
Of all the times that PMS has been crashed, this is the first where apparently the report was generated successfully:
Successfully reported b2e7c532-4fea-4708-aa50-bbb9c89a48ae
I hope with all this information that I attach and with which I have sent in previous messages some body can help me
Plex Media Server Logs_2021-05-16_22-32-23.zip (2.4 MB)
Crash Reports.zip (485.6 KB)
and PMS just crashed again … 2 more times … at 10:45 pm and at 10:56 pm approximately .
At the 10:45 crash it was successfully reported:
May 16, 2021 22: 45: 02.247 [14020] INFO - 26cc2307-ec02-482a-ace2-3c9b43f60d40 was reported correctly
In the crash doesn’t:
May 16, 2021 22: 56: 04.699 [7324] ERROR - Too many crashdumps detected / retries disallowed!
This seriously is more than exasperating.
And no one from PLEX helps me
Crash Reports.zip (435.7 KB)
Plex Media Server Logs_2021-05-16_23-01-52.zip (2.2 MB)
Plex Media Server Logs_2021-05-16_22-46-25.zip (2.1 MB)
again PMS crashed … today at 7:49 pm approx
It really doesn’t make any sense that the PLEX team doesn’t attend to these cases and every day the service is crashing without being able to count on timely assistance.
Crash Reports.zip (435.7 KB)
Plex Media Server Logs_2021-05-17_19-56-17.zip (11.2 MB)
Do you have the application logs of whomever was streaming from your server at the time
First of all, thank you for your reply.
No, I only have the server logs but not the application logs. As you have seen, there’ve been several crashes, sometimes there were even up to 40 connections when the PMS crashed, on other occasions 20, etc …
You have 40 people streaming from you at once?
Yeah but I’ve even been over 50 and PMS didn’t crash
and again … at 8:38 pm approx
It doesn’t change the scenery, PMS crashes over and over and over again
Crash Reports.zip (435.7 KB)
Plex Media Server Logs_2021-05-17_20-44-41.zip (10.8 MB)
please stop adding more logs unless we ask for them
