PMS crashing on Plex Media Fingerprinter.exe (swresample-3.dll)

Server Version#: 1.19.3.2793
Player Version#: not relevant
Event viewer log entry:

Naam van toepassing met fout: Plex Media Fingerprinter.exe, versie: 0.0.0.0, tijdstempel: 0x5e8c50c4
Naam van module met fout: swresample-3.dll, versie: 3.4.100.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutmarge: 0x0000462e
Id van proces met fout: 0x848
Starttijd van toepassing met fout: 0x01d62dec157f5fed
Pad naar toepassing met fout: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Fingerprinter.exe
Pad naar module met fout: C:\Program Files (x86)\Plex\Plex Media Server\swresample-3.dll
Rapport-id: 03e7df41-1c49-48d7-a393-6af4a082ee10
Volledige pakketnaam met fout: 
Relatieve toepassings-id van pakket met fout:

Bug report: PMS will randomly crash a few times a day even when nothing is playing.

PMS log export a little bit to much private information (e-mail of users etc…) so not included and if there’s a way to exclude that please let me know.
Already tried a fresh Plex install (only kept DB) with same results, this started happening a few versions back and can’t pinpoint it to anything yet so any help is appreciated.

1 Like

PMS version: 1.19.3.2831

I updated PMS yesterday. Today, after Windows 10 updated itself and rebooted, this issue started happening 5-10 minutes after PMS starts up. No one is connected or playing anything, though it may be happening BECAUSE I am attempting to connect to it, I cannot be sure (not a lot of diagnostics from my Roku and I don’t know where to find them in the Plex Web Client.)

At least it has been uploading crash logs, whatever those every time it happens, so hopefully some master Plexen will be looking at the issue soon. I miss the time when my server would actually run.

1 Like

I am also seeing Plex Media Fingerprinter crash, which brings down PMS at least once a day. This started a week or so back, probably following an automatic update.

1 Like

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.