Recently my PMS for Mac has begun crashing repatedly when playing back to IOS, does not seem to occur with the same content to Android. Not sure if this is specifically related to local/remote at this point.
Client starts to play and then stops abruptly as does the server
PMS log:
Jan 15, 2018 12:06:19.369 [0x70000fdd4000] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 15, 2018 12:06:19.369 [0x70000fdd4000] DEBUG - Selecting best audio stream for part ID 67082 (autoselect: 1 language: en)
Jan 15, 2018 12:06:19.369 [0x70000fdd4000] DEBUG - Audio Stream: 139302, Subtitle Stream: 0
Jan 15, 2018 12:06:19.370 [0x70000fdd4000] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 15, 2018 12:06:19.370 [0x70000fdd4000] DEBUG - Selecting best audio stream for part ID 73562 (autoselect: 1 language: en)
Jan 15, 2018 12:06:19.370 [0x70000fdd4000] DEBUG - Audio Stream: 154551, Subtitle Stream: -1
Jan 15, 2018 12:06:19.372 [0x70000fdd4000] DEBUG - Streaming Resource: Applying codec restriction restrict-transcode-target-codec(audioCodec=aac&context=streaming&protocol=hls&type=videoProfile&videoCodec=h264) on B224B1F2-E5ED-42DA-92A6-642042C10005
Jan 15, 2018 12:06:19.372 [0x70000fdd4000] DEBUG - Scaled up video bitrate to 13417Kbps based on 1.500000x fudge factor.
Jan 15, 2018 12:06:19.372 [0x70000fdd4000] DEBUG - Scaled up video bitrate to 3069Kbps based on 1.500000x fudge factor.
Crash log:
Jan 15, 2018 12:06:19.584 [0x7fffaa20a340] DEBUG - HTTP requesting POST https://crashreport.plexapp.com
Jan 15, 2018 12:06:23.889 [0x7fffaa20a340] DEBUG - HTTP 200 response from POST https://crashreport.plexapp.com
Jan 15, 2018 12:06:23.889 [0x7fffaa20a340] INFO - Successfully reported 22C6EA0B-93CB-40BA-9C80-D513F029305C
I can repeat this again and again not found a way to get past the crash or any indication why this is happening
Jan 15, 2018 12:30:29.254 [0x7000035e9000] DEBUG - Streaming Resource: Estimated bandwidth for B224B1F2-E5ED-42DA-92A6-642042C10005 to be 1595kbps over 3.61s
Jan 15, 2018 12:30:29.371 [0x7000033dd000] DEBUG - Request: [46.233.90.208:14766 (WAN)] GET /video/:/transcode/universal/session/F6399FE3-0C5A-473B-91EC-7C6E73548C34/base/02060.ts (16 live) TLS Signed-in
Jan 15, 2018 12:30:29.371 [0x7000033dd000] DEBUG - Asked for segment 2060 from session.
Jan 15, 2018 12:30:29.371 [0x7000033dd000] DEBUG - Returning segment 2060 from session: /Users/adrian/Library/Caches/PlexMediaServer/Transcode/Sessions/plex-transcode-F6399FE3-0C5A-473B-91EC-7C6E73548C34-6dd66aab-2b46-49cf-bcdc-5babfeb868a3/media-02060.ts
Jan 15, 2018 12:30:29.372 [0x7000033dd000] DEBUG - Content-Length of /Users/adrian/Library/Caches/PlexMediaServer/Transcode/Sessions/plex-transcode-F6399FE3-0C5A-473B-91EC-7C6E73548C34-6dd66aab-2b46-49cf-bcdc-5babfeb868a3/media-02060.ts is 476956.
Jan 15, 2018 12:30:29.372 [0x7000047d2000] DEBUG - Streaming Resource: Estimated bandwidth for B224B1F2-E5ED-42DA-92A6-642042C10005 to be 1595kbps over 3.73s
Jan 15, 2018 12:30:29.372 [0x7000047d2000] DEBUG - Streaming Resource: Checking for bandwidth drop on B224B1F2-E5ED-42DA-92A6-642042C10005
Jan 15, 2018 12:30:29.372 [0x7000047d2000] DEBUG - Streaming Resource: Changing client bandwidth B224B1F2-E5ED-42DA-92A6-642042C10005 to 1500kbps from 1974kbps
Jan 15, 2018 12:30:29.382 [0x7000047d2000] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
Jan 15, 2018 12:30:29.382 [0x7000047d2000] DEBUG - TranscodeUniversalRequest: using augmented profile iOS
Jan 15, 2018 12:30:29.383 [0x7000047d2000] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/14915?includeBandwidths=1&offset=-1&X-Plex-Session-Identifier=B224B1F2-E5ED-42DA-92A6-642042C10005
Jan 15, 2018 12:30:29.383 [0x7000047d2000] DEBUG - Auth: authenticated user 1 as cannfoddr
Jan 15, 2018 12:30:29.403 [0x7000047d2000] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 15, 2018 12:30:29.404 [0x7000047d2000] DEBUG - Selecting best audio stream for part ID 67082 (autoselect: 1 language: en)
Jan 15, 2018 12:30:29.404 [0x7000047d2000] DEBUG - Audio Stream: 139302, Subtitle Stream: 0
Jan 15, 2018 12:30:29.404 [0x7000047d2000] DEBUG - We're going to try to auto-select an audio stream for account 1.
Jan 15, 2018 12:30:29.404 [0x7000047d2000] DEBUG - Selecting best audio stream for part ID 73562 (autoselect: 1 language: en)
Jan 15, 2018 12:30:29.404 [0x7000047d2000] DEBUG - Audio Stream: 154551, Subtitle Stream: -1
Jan 15, 2018 12:30:29.408 [0x7000047d2000] DEBUG - Streaming Resource: Applying codec restriction restrict-transcode-target-codec(audioCodec=aac&context=streaming&protocol=hls&type=videoProfile&videoCodec=h264) on B224B1F2-E5ED-42DA-92A6-642042C10005
Jan 15, 2018 12:30:29.409 [0x7000047d2000] DEBUG - Scaled up video bitrate to 13417Kbps based on 1.500000x fudge factor.
Jan 15, 2018 12:30:29.409 [0x7000047d2000] DEBUG - Scaled up video bitrate to 3069Kbps based on 1.500000x fudge factor.
I have gone through the crash reporting FAQ and I cannot see any crash reports on the system that correspond with this crash.
@sa2000 said:
A fix is coming out soon - in a Plex Media Server release
Disable Automatic Quality Adjustment on the iOS / tvOS app until the fix is available
Any update on this issue? My server is crashing constantly even with this turned off.
Are you sure you identified all the ios / tvos devices and disabled the setting on them all?
You could provide logs with verbose logging as well as debug and the device can then be identified
The version of Plex Media Server with the fix is currently in test
So I have identified and tested the one specific ATV causing the issue. It is a remote managed home user on a ATV4. We have turned off the “Auto Quality” setting and made sure the app/tvOS was up to date however it still seems to be crashing my server within a few seconds of initiating a stream. Thanks for the update. I had logs but I must have trashed them. I will try and grab some tonight after work.
