I have the Nvidia Hotfix, the latest PMS APK 1.25.3.5410 and every morning Plex is not accessible through the network to stream any of my media and I cannot access any of the drives over the network.
I have three libraries, and the one that it’s constantly scanning is the Recorded TV library if that helps when looking through the logs, which are attached.
@anon18523487 you asked for another thread. Can you identify what’s happening?
Logs.txt (4.7 MB)
Plex Media Server Logs_2022-01-19_07-40-01.zip (6.4 MB)
Your logs only go back 1 day. It looks like PMS started/restarted around 9 pm. Did you do this or did the Shield restart itself? I’m not seeing anything after this time that looks like PMS is not responding. There is activity from 9 pm until 7:40 am the next morning when you grabbed the logs.
For the constant scanning, looks like Unforgotten (2015)/Season 01/Unforgotten - Episode 04.log. I don’t know what that log file is for, but something is triggering a change in it. You have PMS set to auto scan, so when that file changes, it triggers a scan. Stop whatever is creating that log file to stop the scans.
I did a manual restart at 9pm of the Shield. On Plex web on the activity icon it just shows Scanning Recorded TV constantly every morning and everything isn’t accessible.
When you say activity from 9pm until 7.40pm? I manually stopped using Plex around 10pm and there were recordings until 11pm. After that, there shouldn’t have been anything. I’ll remove the episode in question that you mention, and then put it back in and see if it makes a difference. That’s just a recorded show in one of the libraries.
How do you stop what is creating that log file? Just by removing that media you mean?
I have also noticed that even though I have auto-scan enabled, even for partial changes, if i manually remove a media file out, PMS doesn’t run and scan that folder. However, if Live DVR recording gets dropped into the folder, PMS picks it up. So I’ve just taken out Episode 4, as mentioned and it stayed in the library according to Plex. Manually scanned, and it deleted it.
What’s interesting is before, if I manually scanned the scan would finish within seconds, it seems maybe it’s linked to the scheduled tasks which run over night?
By activity, I mean PMS is doing stuff in the background like it’s suppose to, so it appears to be running.
If you restarted because you were having an issue, your logs don’t have info for earlier than 9pm so I can’t see if there were issues before. Next time you see this, grab the logs right away.
Plex doesn’t create log files with the name of the episode so I don’t know where that is coming from. I believe comskip will do something like that, but all that activity should take place in a “.grab” folder which the scanner will ignore. Having that log file in the season folder wouldn’t have been the one created by Plex.
The scan of that folder is really quick, it’s just happening often because something is changing in that folder so it’s repeatedly scanning. It’s not a single scan that is taking a long time, it’s multiple scans happening.
OK - so I didn’t have any issues beforehand. I think 9pm is when I enabled the hotfix from Nvidia and restarted.
The only time I see the issue is the next morning (no issues at all during the day) so that’s when I grabbed the logs at 7.40am this morning. There were some .txt and .logo files within that Season you mentioned above and interestingly, only for that Episode you mentioned. I deleted those as well as the media itself and put those back in. However, these weren’t put in there by myself, so that seems a bit odd.
Would you know why partial media changes aren’t happening correctly?
I’ll leave Plex until tomorrow morning and see if me deleting those media files and .txt files make any difference.
I don’t know what you mean? If you are referring to the automatic scan when changes are made, this appears to be working correctly. That setting is not just for the media files, but any file changes. So something with that log file was triggering this.
The automatic scan isn’t working when I put my own media file into the folders. If, however Live TV DVR puts a file in then it’s picked up by the automatic scan
Are these saved to the same location/drive?
Same drive and I’ve tried moving my own mp4 into any library and it’s not picked up.
Haven’t tried moving the .TS file though to check that.
Go ahead and move a file (any file into the folder). Wait 30s then get me the full set of logs from PMS.
Edit - This is just to check if the scan is being triggered.
Ok will do that when I’m back at home. Then I will also do logs after I’ve manually scanned as well.
OK - So I’ve moved a folder with .mp4 file called The Bay (2019) into the folder TV Shows. Nothing shows up when the item is in there.
I then initate a manual scan and it shows up in the folder. Captured all on the one log. Hopefully you can see me initiate the scan.
PLEX Scan Log.txt (4.2 MB)
EDIT: This was automatically placed in the folder by the Live TV at around 10pm so I removed this and then re-added to the folder without it being picked up. So it’s anything towards the end of the logs
I need your PMS logs. You gave me the client app logs.
So, this time tried with different programme. Called Unforgotten. Moved it into library called TV Shows. Nothing picked up. Did a manual scan, picked up two seasons (should be 4 and not all episodes).
Removed Unforgotten out of TV Shows, it remained in there. Manually scanned and it still shows in there…
Plex Media Server Logs_2022-01-20_18-19-39.zip (4.2 MB)
Looks like your Shield is connected via WiFi. Is that correct? PMS doesn’t work very well through WiFi. It’s best if you connect it to your router via ethernet cable. Was this working this way before the Experience 9 firmware update?
The only way I’ve had it working is through Wifi - it’s been like that for two years now and this is the first time I’ve had any issues. This shouldn’t stop PMS picking up updated media though?
Did the logs show anything?
The signal to indicate something has changed is actually sent by your NAS. I see in your logs that the Shield does see those folders and is checking for changes.
It’s possible something did change with Android 11 causing these signals to not get to PMS. Let me investigate.
Database became corrupt so I’ve just restored from a backup from before Android 11. I have the latest hotfix 2 installed and obviously with the latest PMS so will monitor and see what happens.
Scan still not initiating when moving media into the folders that the libraries are pointed to
