PMS Hanging in Metadata Updating of Movies

Plex Media Server NAS & Devices
4

Your logs showed it completed?

Sep 21, 2022 21:41:18.733 [0x7f7bd013bb00] DEBUG - [Req#16fd29] Activity: updated activity 17c18517-8d93-4368-942a-0ae9a2cc70a6 - completed 99.0% - Scanning Movies
Sep 21, 2022 21:41:18.733 [0x7f7bdea2ab00] DEBUG - Completed: [127.0.0.1:38532] 200 PUT /activities/17c18517-8d93-4368-942a-0ae9a2cc70a6?percentComplete=99.000000 (8 live) GZIP 0ms 195 bytes (pipelined: 711)
Sep 21, 2022 21:41:19.725 [0x7f7bcff38b00] DEBUG - Request: [127.0.0.1:38532 (Loopback)] PUT /activities/17c18517-8d93-4368-942a-0ae9a2cc70a6?percentComplete=100 (8 live) #16fd31 GZIP Signed-in Token (Barca.m19) (NAS98099089)
Sep 21, 2022 21:41:19.725 [0x7f7bcff38b00] DEBUG - [Req#16fd31] Activity: updated activity 17c18517-8d93-4368-942a-0ae9a2cc70a6 - completed 100.0% - Scanning Movies
Sep 21, 2022 21:41:19.876 [0x7f7bcff38b00] DEBUG - [Req#16fd31] Activity: Ended activity 17c18517-8d93-4368-942a-0ae9a2cc70a6.
Sep 21, 2022 21:41:19.893 [0x7f7bdea2ab00] DEBUG - Completed: [127.0.0.1:38532] 200 PUT /activities/17c18517-8d93-4368-942a-0ae9a2cc70a6?percentComplete=100 (8 live) GZIP 168ms 195 bytes (pipelined: 712)

When that’s said, I see you used QNAP’s own Multimedia share to put your movies in.
This is NOT recommended!
Ref: Qnap faq.....read me first!

So for a short test, try this:

  • Create a new share, and name it like medias
    • In that share, create a directory named movies
  • Edit your movie library, and add the the movies directory from above
  • In the movies directory, create a directory named Trolls 2 World Tour (2020) {imdb-tt6587640}
  • In QTS Filestation, move the file to this new directory, and name it: Trolls 2 World Tour (2020) {imdb-tt6587640} [2160p.BluRay.x265.10bit.SDR.DTS-HD.MA.TrueHD.7.1.Atmos-SWTYBLZ].mkv

In above, I assume it’s an .mkv file, since not clear from the logs

Doing all this, you follow our recommendation regarding where to put your medias, as well as follow the naming guide (This could be the issue, if not matched properly)

For details about the naming guide, look here:
https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/