PMS Libraries missing from Discover Credits page

Plex Media Server
,
1

Hi there,

This is a follow up from now-closed thread PMS Libraries missing from Discover Credits page

I have reconfigured both of my Movies (Movies and Movies Oldies) libraries file structure so each movie is in it’s own folder path. Then, updated metadata on all libraries. Then, optimized the database and cleaned bundles. The server has been running for a 3-4 days but the issue persists where discovery will not match or display my own library. I have a friend who shares their libraries which are very performant and display almost instantly.

What’s the next step for troubleshooting?

Server Version#: 1.43.0.10467
Player Version#: Web 4.156.0
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

is either your library is using the old metadata agents or is set to “Allow matching to explicit content” ?

3

From the previous thread:

I’ve confirmed none of the affected libraries have “Allow matching to explicit content” feature enabled.
Both “Scanner” and “Agent” are set to “Plex Movie”
and “Plex TV Series” - “Plex Series”, respectively.

Under Agents (Legacy) - Movies > Plex Movie (Legacy) includes the default Plex Movies (Legacy) and I have also enabled “Local Media Assets (Movies)”
The Movie Database includes the default The Move Database, and I also have enabled “Local Media Assets (Movies)”

4

Plex Discovery - local libraries missing.zip (4.7 MB)

Here is a screen capture example of the behavior. Clark Gable lists the shared library on my friends server. Lana Turner lists no libraries, only the ‘Known For’ carrousel.

5

One more thing . Is the library visibility set to " hide from home screen and global search" ?

(still trying to think of what else it could be and asking other folks)

Plex
Plex720×537 43.1 KB

6

No, both library’s visibility is set to “Include in home screen and global search”.

I’m happy to send new log and database backup if that’s helpful.

7

Looks like there is an existing bug report with your previous logs & DB since I assume you have updated server since then new ones would be good. Also may be worth getting the xml info copied to a text file frmo one of youe movies that is only on your server. and the logs from one of the apps after loading that page/screen. (probably from the mobile app is best if all apps have issue)

8

Link to the logs and database backup - 720.22 MB folder on MEGA

also the iPhone app logs and the xml .txt file of the title example Honky Tonk (1941)

The iPhone app also exhibits this same behavior where my friends shared library is displayed but the local server library is not.

9

@BigWheel Maybe let me know when you have the files so I can kill that share :slight_smile:

10

oh i have them. thanks

Unfortunately i did not see anything obvious to me in them that would cause issue.

11

Okie dokey. I’m open to suggestions if anyone has any..

12

Your iOS app though does seem to not have permission to access local network but i don’t think has to do with issue in general just mentioning

13

I was not on the local network when I tested and downloaded those app logs.

15

Are all the expected movie titles added to an {edition}?

16

Thanks for the follow up!

No, I just confirmed that none of the titles for these example actors include any {edition} attribute titles in either the Movies or Movies Oldies libraries. I’m happy to illustrate with a screen capture if that’s helpful.

17

It seems to be displaying the discovery credits a little more but it’s inconsistent.