PMS Linux 1.19.2.2673 - Broken Hardware Transcoding with Intel iGPU

Plex Media Server Plex Pass Betas
1

Hardware transcoding works fine on 1.18.5.2260 using an Intel HD Graphics 630. When I update to 1.19.2.2673, it breaks with the following error below. Transcoding continues, but defaults back to CPU. I don’t have a nVidia card, yet it mentions CUDA. That may just be going through various encoding/decoding checks. I don’t know.

Apr 22, 2020 05:11:27.299 [0x7f43ba7fc700] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
Apr 22, 2020 05:11:27.330 [0x7f43ba7fc700] WARN - [FFMPEG] - No quality level set; using default (20).
Apr 22, 2020 05:11:27.371 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.371 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.372 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.372 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.372 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.375 [0x7f43ba7fc700] WARN - [FFMPEG] - No quality level set; using default (25).
Apr 22, 2020 05:11:27.460 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.460 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.460 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.461 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.461 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.462 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.462 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.462 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.463 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.463 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.464 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.464 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.465 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.465 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.465 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.466 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.466 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.467 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.467 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.467 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.468 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.468 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.469 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.469 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.469 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.470 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.470 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.471 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.471 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.471 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.472 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.472 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.473 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.473 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.473 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.475 [0x7f43ba7fc700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.475 [0x7f43ba7fc700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.475 [0x7f43ba7fc700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.475 [0x7f43ba7fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.475 [0x7f43ba7fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.511 [0x7f43b3fff700] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
Apr 22, 2020 05:11:27.534 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.534 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.536 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.536 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.536 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.572 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.572 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.575 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.576 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.576 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.586 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.586 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.589 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.589 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.589 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.648 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.648 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.667 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.668 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.668 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.675 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.675 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:27.842 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:27.842 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:27.842 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:27.928 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:27.928 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:28.008 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:28.008 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:28.008 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:28.017 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:28.017 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:28.030 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:28.030 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:28.030 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:28.031 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:28.031 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:28.032 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:28.032 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:28.032 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:28.034 [0x7f43b3fff700] ERROR - [FFMPEG] - Failed to end picture decode issue: 23 (internal decoding error).
Apr 22, 2020 05:11:28.034 [0x7f43b3fff700] ERROR - [FFMPEG] - hardware accelerator failed to decode picture
Apr 22, 2020 05:11:28.034 [0x7f43b3fff700] WARN - Codecs: avcodec_open2 returned -5 for decoder ‘hevc’
Apr 22, 2020 05:11:28.035 [0x7f43b3fff700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Apr 22, 2020 05:11:28.035 [0x7f43b3fff700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Apr 22, 2020 05:11:29.079 [0x7f43ba7fc700] ERROR - [Transcoder] [h264_vaapi @ 0xf8c540] Failed to end picture encode issue: 24 (internal encoding error).
Apr 22, 2020 05:11:29.080 [0x7f4387fff700] ERROR - [Transcoder] [h264_vaapi @ 0xf8c540] Encode failed: -5.
Apr 22, 2020 05:11:29.080 [0x7f43b0ff9700] ERROR - [Transcoder] Video encoding failed
Apr 22, 2020 05:11:29.143 [0x7f44177fe700] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
Apr 22, 2020 05:11:29.158 [0x7f44177fe700] WARN - MDE: unable to find a working transcode profile for video stream
Apr 22, 2020 05:11:29.158 [0x7f44177fe700] WARN - MDE: unable to find a working transcode profile for video stream
Apr 22, 2020 05:11:29.158 [0x7f44177fe700] WARN - MDE: unable to find a working transcode profile for video stream
Apr 22, 2020 05:11:47.148 [0x7f4387fff700] WARN - Transcode runner appears to have died.

2

@concastelo Sorry that you’re having trouble.

Could you please provide your full Plex Media Server logs that cover the broken HW transcoding?

3

Do you happen to have an integrated AMD graphics card?

Looking to see if this is the issue I am encountering. Switching from 1.18 to 1.19 there seems to be some type of coding change that stops the attempt to the next device number in line.

The line “Ignoring device 0 with non-matching kernel driver” doesn’t trigger on 1.19 so I keep getting very similar errors as you. When it attempts device 1, (the iGPU) transcoding kicks in.

4

No, I’m using Intel’s ingegrated GPU (HD 630)

5

As requested, would you please provide the full ZIP file?

( At this point, would you please recreate the failure then download & attach the log ZIP)

6

It might be moot since 1.19.5.3035 is now available. I’ll update to that version and try again.

7

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