PMS on QNAP <QTS 4.3.4

As a livetime user, unfortunately I just got the announcement, that furutre PMS versions are not supported on QNAP <QTS 4.3.4.

As I own a QNAP NAS, where the last FW is 4.2.6, i’m more than “unhappy” with this. The 4.2.6 is not that old, as you mention in your forum announcement.

So please, please, please, don’t stop supporting e.g. 4.2.6.

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The decision is not ours.

We are working with QNAP at this time to determine precisely which firmwares contain glibc version 1.14.1 and higher.

I will keep everyone advised of the progress and feedback from them.

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Can we get the url for downloading older versions of Plex compatible with 4.2.6 qnap firmware?

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https://www.plex.tv/media-server-downloads/

Select the NOn-Plex Pass build

On that page, I do not see any option to select non-Plex Pass builds. After selecting QNAP, it only offers the 1.15.1.791-8bec0f76c build for newer models. Mine is a TS-459 Pro. Installing from the QNAP App Center gets V1 1.13.5.291, but I haven’t been able to get it to run for the last 2 weeks.

Is there a URL for older Plex builds?

Sadly, you are too late here, since V1.15.x has been released to Non Plex Pass users, and there’s no archive to download from

If you have problems with the V1.13 and want help with that , then please start a new thread, and else try V1.15

Rats. I just installed the 1.13.5 build from the QNAP App Center. I logged in with putty and tried to manually start the server ([/share/MD0_DATA/.qpkg/PlexMediaServer] # ./plex.sh start) and got this result:

Starting Plex Media Server…
./Plex Media Server: error while loading shared libraries: libdl.so.2: wrong ELF class: ELFCLASS32

My linux chops are pretty rusty, but I’m guessing this means that QNAP installed a 64 bit package on a 32 bit system? I’ll start a new thread as you suggested. Thanks!

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Which QNAP model?

Which file was downloaded (Filename) ?

You call that a new thread? :stuck_out_tongue:

It’s a QNAP TS-459 Pro, running QTS 4.2.6. The file name is PlexMediaServer_1.13.5.5291-6fa5e50a8_x86_64.zip . Like I said before, this is as installed directly through QNAP App Center. No other option is given there, and the plex.tv download page do not list TS-x59 Pro (I’m assuming my hardware is no longer supported).

That’s a 32 bit OS

Wrong QPKG for your OS

32 bit OS is sadly no longer supported :frowning:

What you get from QNAP natively, is a mistake, and needs to be addressed with them @ChuckPa

And sadly, QNAP decided, that the QNAP you have no longer should receive OS updates, and as such, is no longer supported, since only x64 is.

Which takes me back to my original question,

If a 32-bit QPKG is what I need to get running again, even if it’s an older build, why is there no archive or source to find that?

If you will give me a few days, I will resolve with QNAP what the status is.

I may have failed to remove it from the NAS Compatibility Guide.

Sorry for any confusion

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Sadly, Plex do not provide that :frowning:

I appreciate the help. In the meantime, I’ll start exploring other hardware options.

To confirm?

You are frozen at QTS 4.2.x and cannot upgrade to QTS 4.3.x ?

Edit:

I have confirmed the QNAP status. If you are unable to update to PMS 4.3.x, PMS 1.15.0 and above will be unavailable to you. This is because we were forced to update one runtime library (about 15 years old) to a version a little newer. The new minimum is glibc 2.14.1 (which is still old given current is 2.28)

Correct, I am capped out at QTS 4.2.6. Makes me feel a bit dumb for having deleted that last QPKG, as I usually kept the last working copy.

While disappointing, i understand the reasoning for the lack of continued support, though I do wish there were some kind of archive maintained somewhere. Thanks again for bearing with a newbie on this.

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I’m sorry the news could not be better. QNAP freezing the box put us in the position of needing to freeze it / leave it behind.

I had to remove it from the NAS compatibility list along with several other QNAP models which are no longer compatible / support discontinued by QNAP

Well it only needs little bit looking.

I have “libc - 2.23-6” on QNAP TS-459 Pro II 4.2.6

Last plex Installed is “PlexMediaServer_1.14.1.5488-cc260c476_x86.qpkg”

I’ll be more than willing to share runtime library for you if needed.

FYI Have backup of QPKG if someone needs it.

EDIT: My Main problem is that https://www.plex.tv/media-server-downloads/#plex-media-server return “Oops, we can’t retrieve downloads at this time, please return later.” for past month or so.

could you email me a copy would be lifesaver

magne66@gmail.com