PMS Windows 10 will not start even on fresh install

Plex Media Server Desktops & Laptops
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Server Version#: 1.18.8.2527

So, I’ve periodically been having issues with my Plex server not starting for a couple of months now. Tray icon shows, then disappears, couple of reboots and then it’s been ok. Today it seems to have died fully, restarts don’t help, I installed nothing new on the PC, it got so bad that I uninstalled PMS and reinstalled into a new folder with no success. The registry entries point to the correct folders, but I don’t know where to find my logs. In urgent need of help since I leave Wednesday for 3 weeks of work and can’t leave my wife without TV.

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Ok, found my logsPlex Logs.zip (1.1 MB)

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I suspect you installed another program that is now using tcp port 32400 or 32401

The server is logging this error on launch

Mar 22, 2020 17:47:35.793 [12800] ERROR - HttpServer: Error binding acceptor: An attempt was made to access a socket in a way forbidden by its access permissions
Mar 22, 2020 17:47:35.793 [12800] ERROR - Error: Unable to set up server: listen: An attempt was made to access a socket in a way forbidden by its access permissions (struct boost::wrapexcept<class boost::system::system_error>)

To find out what other program is using 32400 or 32401, could you run netstat as shown below and upload the output

Start an elevated command line window:

Start / Run / cmd - right click on Command Prompt and select Run As Administrator

run this command and upload the output file

netstat -a -b -n > “%localappdata%\netstat.txt”

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netstat.txt (21.2 KB)

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pia-OpenVPN.exe seems to be using port 32400

TCP    192.168.1.127:32400    104.200.154.41:443     ESTABLISHED
 [pia-openvpn.exe]

could you close down the program and see if Plex Media Server.exe stays up

Question: Noticed the app data is on Drive “R:” - is this internal drive or network drive ? SQLite3 databases are not supported on network drives

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That worked, I’ll check my VPN settings. R is an internal drive and the location I want it to point to.

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Hi All,

Fix for for windows 10 users is:

Install Media Feature Pack, navigate to:

Settings > Apps > Apps and features > Optional features > Add a feature , and then locate Media Feature Pack in the list of available optional features.

Thanks,
MS

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Is this for the Windows 10 N and KN editions ?

And what was the symptom ? Do you have logs for it failing?

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