Server Version#: v1.29.0.6244 (on Windows 7)
Player Version#:
Download of 1.30.0.6486 update was completed, followed by installation, but after it starts back up, the PMS version still shows 1.29.0.6244 instead of the expected 1.30.0.6486.
Update service logs attached.
Plex Update Service Launcher.log (1.9 KB)
Plex Update Service.log (1.5 KB)
Your logs don’t show any issues. I’d say the best course of action would be to exit plex and try and update manually. Even maybe restart the server too before doing such.
We need the installer logs not the updater.
Dear all, I have a same problem, i updated from the web page or manually but, unfortunately, the release don’t change and the web page propose me to update the server… I’m waiting other info… all the suggested solutions are applied.
Grazie from Italy
Please find attached the installer logs, zipped up. I am including logs from the 2 most recent unsuccessful updates, as well as from the last known successful update to version 1.29.0.6244 on 9/28/22.
Note that for all previous successful updates, the size of the _pms.log file is around 14 MB compared to the unsuccessful update _pms.log file being only around 4.5 MB.
Plex Media Server_20221110225535_002_installer_logs.zip (403.1 KB)
Plex Media Server_20221213234049_000_installer_logs.zip (416.1 KB)
Plex Media Server_20220928225512_old_successful_installer_logs.zip (1.1 MB)
Are you using a different install folder? Looks like PMS got installed to the default location, but I see references to a V drive.
I have no way of specifying the install folder as the update is initiated by the update service.
It does look as though the existing files are not being overwritten by the new updated installation files.
On my V: drive (external USB HD) I do not see any folders related to Plex Media Server.
Can you restart PMS, wait 3 minutes without doing anything, go to the update page to check for an update, wait 30s, then get me the server logs.
After restarting PMS, saw icon indicating Server Update available.
Update available for Plex Media Server
You are currently running version 1.29.0.6244 on the server “HP-p6610f”. Version 1.30.0.6486 is now available.
Clicked on Download Now… Install Now button instantly became available
Dec 14, 2022 16:26:58.242 [3064] DEBUG - [Req#a1] AutoUpdate: Already had matching file https://plex.tv/updater/packages/153342/file
Clicked on Install Now button
Remote Installation dialog box
The installer may display dialogs that require input. Make sure you have desktop access to the computer running Plex Media Server before continuing.
Clicked on Continue button
The server “HP-p6610f” is installing an update
Grab a cup of tea. This may take a couple of minutes.
Server update was completed nearly instantaneously and PMS started back up.
Server logs attached.
Plex Media Server Logs_2022-12-14_16-32-26.zip (3.7 MB)
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