I run PMS on Windows 10, desktop ( updated from windows 7 a month ago).
It’s not just a recent problem but I added like 7-8 new movies the last couple of weeks and it has properly added just one or two. I have tried unmatch- match, fix match and nothing happens. Only thing it does is supposedly searching and downloading for metadata for several minutes and in the end, I only get either a random screenshot from a movie for a cover or nothing at all (just a grey frame in place of the cover). So, no cast, no proper cover, no plot, nothing at all.
I have done the proper naming and organizing of my movie files as prompted on the site. Still no result. BTW ( and this is extra unnecessary info ) I have never had that problem before i.e. needing to properly name a movie. It would recognize it immediately and in the odd case it wouldn’t, fix match would sort it out.
Adding Series works fine which possibly points the problem to the movie agents. Looked at that tab, changed a couple of things in case therein lies the problem but still no result.
You’re right… sounds like the app can for some reason not reach the online media source for this agent… that being said: what agent are you using with your movie library?
Can you do a Plex Dance for one of the problematic movies and provide the logs afterwards?
move the file outside of the movies folder
scan library files and wait for it to complete
empty trash, clear caches
return the file to its proper place
scan library files again and wait for it to complete
I am using the Plex movie agent. I have tried with the movie database as well (when I try to fix match it). Is there anything to alter in the cog button of Plex movie for example?
According to the log, Plex has scanned the file and received a correct match for that movie. Then however it runs into 2 issues:
#1/ apparently it cannot open / read the file
Feb 22, 2020 22:39:57.851 [10116] ERROR - Error opening file '"L:\MOVIES\Monos (2019)\Monos (2019).mkv"' - No such file or directory (2)
#2/ subsequently, when attempting to download the metadata, this request fails and simulates a timeout after 20 seconds
Feb 22, 2020 22:39:57.852 [10116] DEBUG - HTTP requesting GET http://127.0.0.1:32400/system/agents/update?mediaType=1&force=1&respectTags=0&guid=com%2Eplexapp%2Eagents%2Eimdb%3A%2F%2Ftt6062774%3Flang%3Den&id=6107&agent=com.plexapp.agents.localmedia&async=0
Feb 22, 2020 22:40:17.860 [10116] ERROR - Error issuing curl_easy_perform(handle): 28
Feb 22, 2020 22:40:17.860 [10116] DEBUG - HTTP simulating 408 after curl timeout
Feb 22, 2020 22:40:17.860 [10116] ERROR - Error parsing content.
Feb 22, 2020 22:40:17.862 [10116] ERROR - Error parsing XML response for update.
As for #1… can you confirm the file is playing fine on your system (e.g. using a different player like VLC)? Also… are you maybe running Plex as a service with a different user that might not have full access to the files in L:\?
As for #2… well… my first guess would have been to check if there’s any security / privacy tools or firewalls that could interfere with this communication. However… as you stated those lookups worked for other libraries (e.g. tv shows) – that doesn’t seem to be the issue in this case.
Thanks for the replies first of all and the help provided.
Now, the movie plays just fine with every media player I have on my PC. There are other movies, recently added, in L:\ where Plex has downloaded metadata perfectly.
I dunno man…I have only got one profile. There is no switching to other user.
So the server log does not suggest an issue with the agents, right?
Any possible solutions recommended would be greatly appreciated. Thanks again.
) I have never had that problem before i.e. needing to properly name a movie. It would recognize it immediately and in the odd case it wouldn’t, fix match would sort it out.