Possible bug: Alphabet selector along right edge not operating correctly

Plex Players Desktop Players
1

Player Version#: 1.12.0.1232

I’m viewing my music library in the Windows Plex Player sorted by artist. Along the right edge of the screen is a vertical list of the letters in the alphabet, but these do not take me to the correct location in my library.

As an example, if I click on the letter “T” it only takes me to the artists that start with the letter “J”. The further down in the alphabet that I go the further it takes me in my library, but never far enough, so it it is moving down through my library, but not far enough.

If I had to take a wild guess, I have a suspicion that I may have an idea of what it is related to:

I’m running Plex on a 15" laptop with a 4k display. The default scaling was horrible because everything on the screen was crazy tiny. I recall changing the default scaling factor a long time ago. Is it possible that the calculation on how far down to scroll the display when you select a letter is not taking into account the scaling factor?

I would test this by reverting the scaling factor back to the default, but the article that described how to do this no longer seems to exist and I don’t recall offhand where to set this.

2

It was probably an environment variable Scaling wrong and fullscreen?

Do also verify that the shortcut to the player doesn’t have any command line parameters added after "C:\Program Files\Plex\Plex\Plex.exe"

3

You were correct - it was an environment variable. I removed this and rebooted and found that the scaling was still good, so it seems that this may have changed somewhere along the line so that the environment variable is no longer needed.

However, this did not change the behavior of the alphabet bar along the right edge.

Also, I did verify that the shortcut for Plex has no additional parameters being specified when Plex is run.

4

I just wanted to add one additional data point:

The alphabet selector on the right side works properly for movies. The problem is only showing up for me in my music library.

5

This happens when you use the ‘Albums’ view mode, sorted by ‘Album Artist’, right?

6

Otto, that is correct. I am using the Albums view mode and sorting by Album Artist.

7

OK, I think this is a known and filed issue.

8

Perfect. That’s good enough for me. So long as I know that Plex is aware of the issue, I’m good.

Thanks for following up with me on this, much appreciated.

9

Would be happy, if Plex could fix that bug. Can’t see any sense in a list of alphabetic letters which do not bring you to the corresponding album…
Thanks!

10

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