It’s not getting anything for me at all
That screenshot shows me it is still retrieving.
Sorry, it was taken in haste. But it was also showing that it had skipped over the first show and was trying existing shows. It completed, and still nothing. Attaching the “thetvdb.log” filecom.plexapp.agents.thetvdb.log (195.3 KB)
Running a new scan now…
Ive broken this out of the group thread for further diagnosis.
Please provide me with the full ZIP log files.
Please see the attached ZIP file:
Please turn VERBOSE logging OFF.
It is off by default to afford me the most amount of information.
Make certain DEBUG logging remains ON.
With it off, “Refresh All Metadata” again.
Then get the ZIP file again after refresh is complete.
I was able to pull artwork with 2058 but I noticed that it selected the oldest posters available on TVDB. Not the usual behavior.
So far, for a few of my specific episode’s with missing titles posters/etc, I’ve had to jump all the way up to the Series Level and re-match it. Once that was done, the content refreshed and my missing metadata finally arrived.
We have no control over what TheTVDB gives us. We make the query and take what’s handed back.
The change made by us is only in how PMS talks to their new API.
The data exchanged between the two has not changed.
My recommendation for everyone is: Refresh All Metadata
This let’s PMS look at everything and pull what’s missing.
There does still appear to be a problem with changing from one poster to another. The preview window renders a poster. When I select one to be used, a lot end up as blank in the library display. Seems caching related.
Clear the Agent cache if you suspect problem.
I would not be surprised to find TheTVDB cache damaged.
Cleared multiple times today. Result remains consistent
Am seeing some weirdness on my DS1815+
Show is Dystopia
ERROR (networking:196) - Error opening URL 'https://artworks.thetvdb.com/banners/_cache/posters/5c05461b7ae0d.jpg'
INFO (__init__:1079) - HTTP Error 403: Forbidden
if you try that url in a browser you get the same result (Forbidden), but the one that is not in cache loads fine in a browser
https://artworks.thetvdb.com/banners/posters/5c05461b7ae0d.jpg
But the same show loads all metadata fine on my Laptop.
Just going to reboot the nas, see if that makes any difference.
Cleared while PMS stopped?
@ChuckPa, please see the attached ZIP file of logs:
Specific individual poster problems are SQUARELY a TheTVDB issue resulting from the migration.
Think about it.
PMS has no knowledge , nor does it care about, what it’s asking.
It gives “This is what I’m looking for” using their API.
Hello all,
Updated to the latest beta and I am now getting images for individual episodes (which I was not getting before) but am not getting the program or series posters, banners or backgrounds.
It’s still pulling metadata. It’s not done yet,
Nov 22, 2019 11:19:55.829 [0x7fdf97fff700] DEBUG - There were 1 top-level paths for South Park.
Nov 22, 2019 11:19:55.829 [0x7fdf9ca31700] DEBUG - Completed: [74.92.127.105:55399] 200 GET /library/metadata/259?includeExternalMedia=1&skipRefresh=1 (10 live) TLS GZIP 37ms 2025 bytes (pipelined: 2)
Nov 22, 2019 11:19:56.935 [0x7fdf9d232700] DEBUG - Auth: authenticated user 1 as maxroberts22
Nov 22, 2019 11:19:56.935 [0x7fdf067f4700] DEBUG - Request: [74.92.127.105:55399 (WAN)] GET /photo/:/transcode?width=120&height=180&minSize=1&upscale=1&url=%2Flibrary%2Fmetadata%2F259%2Fthumb%2F1574439595%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (10 live) TLS GZIP Signed-in Token (maxroberts22)
Nov 22, 2019 11:19:56.936 [0x7fdf067f4700] DEBUG - Photo transcoder: Request for url [/library/metadata/259/thumb/1574439595?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (is local: 1 upscaled: 1)
Nov 22, 2019 11:19:56.936 [0x7fdf067f4700] DEBUG - Auth: authenticated user 1 as maxroberts22
Nov 22, 2019 11:19:56.939 [0x7fdf067f4700] DEBUG - Computed media url for item 259: http://127.0.0.1:38041/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F75897%3Flang%3Den&mediaType=2&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Ethetvdb_6b137eebb4577b4cd1e9472d183141dc85cbb415
Nov 22, 2019 11:19:56.939 [0x7fdf067f4700] DEBUG - HTTP requesting GET http://127.0.0.1:38041/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F75897%3Flang%3Den&mediaType=2&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Ethetvdb_6b137eebb4577b4cd1e9472d183141dc85cbb415
Nov 22, 2019 11:19:56.946 [0x7fdf067f4700] DEBUG - HTTP 200 response from GET http://127.0.0.1:38041/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F75897%3Flang%3Den&mediaType=2&url=metadata%3A%2F%2Fposters%2Fcom%2Eplexapp%2Eagents%2Ethetvdb_6b137eebb4577b4cd1e9472d183141dc85cbb415
Nov 22, 2019 11:19:56.946 [0x7fdf067f4700] DEBUG - Calculated media file path for path [metadata://posters/com.plexapp.agents.thetvdb_6b137eebb4577b4cd1e9472d183141dc85cbb415]: ["/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/d/a57d8ed319be92bb9b114a543868d13a87a95d0.bundle/Contents/_combined/posters/com.plexapp.agents.thetvdb_6b137eebb4577b4cd1e9472d183141dc85cbb415"]
Nov 22, 2019 11:19:56.946 [0x7fdf067f4700] DEBUG - Calling back into ourselves for photo to transcode, optimizing the process (status: -1)
Nov 22, 2019 11:19:56.946 [0x7fdf067f4700] DEBUG - Photo cache obtained 276517 bytes from /library/metadata/259/thumb/1574439595?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Nov 22, 2019 11:19:56.946 [0x7fdf067f4700] DEBUG - Saving original media file to /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder/ff/ff52277412bb8b989cbb284049db2b2f08a6942a.jpg
Nov 22, 2019 11:19:56.963 [0x7fdf067f4700] DEBUG - Created thumbnail of size 122x180, has pixels: 1
Nov 22, 2019 11:19:56.965 [0x7fdf9d232700] DEBUG - Completed: [74.92.127.105:55399] 200 GET /photo/:/transcode?width=120&height=180&minSize=1&upscale=1&url=%2Flibrary%2Fmetadata%2F259%2Fthumb%2F1574439595%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (10 live) TLS GZIP 29ms 7385 bytes (pipelined: 3)
Nov 22, 2019 11:21:17.227 [0x7fdf067f4700] DEBUG - Request: [74.92.127.105:55435 (WAN)] GET /web/common/img/backgrounds/preset-dark2.6d2c8336496f761f38de8558a2b9709b.png (5 live) GZIP Signed-in
Nov 22, 2019 11:21:17.228 [0x7fdf067f4700] DEBUG - Final path: "/usr/lib/plexmediaserver/Resources/Plug-ins-e67a4e892/WebClient.bundle/Contents/Resources/common/img/backgrounds/preset-dark2.6d2c8336496f761f38de8558a2b9709b.png"
Nov 22, 2019 11:21:17.228 [0x7fdf067f4700] DEBUG - Content-Length of /usr/lib/plexmediaserver/Resources/Plug-ins-e67a4e892/WebClient.bundle/Contents/Resources/common/img/backgrounds/preset-dark2.6d2c8336496f761f38de8558a2b9709b.png is 113817 (of total: 113817).
Nov 22, 2019 11:21:17.307 [0x7fdf9ca31700] DEBUG - Completed: [74.92.127.105:55435] 200 GET /web/common/img/backgrounds/preset-dark2.6d2c8336496f761f38de8558a2b9709b.png (5 live) GZIP 80ms 113817 bytes (pipelined: 1)
Nov 22, 2019 11:21:19.401 [0x7fdf9ca31700] DEBUG - Auth: authenticated user 1 as maxroberts22
Nov 22, 2019 11:21:19.401 [0x7fdf9d232700] DEBUG - Auth: authenticated user 1 as maxroberts22
Nov 22, 2019 11:21:19.401 [0x7fdf077f6700] DEBUG - Request: [xxx.xxx.xxx.xxx:55439 (WAN)] GET /accounts/1 (9 live) TLS GZIP Signed-in Token (maxroberts22)
Nov 22, 2019 11:21:19.401 [0x7fdf97fff700] DEBUG - Request: [74.92.127.105:55443 (WAN)] GET /:/prefs (9 live) TLS GZIP Signed-in Token (maxroberts22)
Nov 22, 2019 11:21:19.402 [0x7fdf9ca31700] DEBUG - Auth: authenticated user 1 as maxroberts22
Nov 22, 2019 11:21:19.402 [0x7fdf9d232700] DEBUG - Auth: authenticated user 1 as maxroberts22
Nov 22, 2019 11:21:19.403 [0x7fdf067f4700] DEBUG - Request: [xxx.xxx.xxx.xxx:55441 (WAN)] GET /myplex/account (9 live) TLS GZIP Signed-in Token (maxroberts22)
Nov 22, 2019 11:21:19.404 [0x7fdf9ca31700] DEBUG - Completed: [74.92.127.105:55439] 200 GET /accounts/1 (9 live) TLS GZIP 2ms 602 bytes (pipelined: 1)
Nov 22, 2019 11:21:19.404 [0x7fdf9d232700] DEBUG - Completed: [74.92.127.105:55441] 200 GET /myplex/account (9 live) TLS GZIP 1ms 2586 bytes (pipelined: 1)
Nov 22, 2019 11:21:19.405 [0x7fdf07ff7700] DEBUG - Request: [xxx.xxx.xxx.xxx:55437 (WAN)] GET /system/:/prefs (9 live) TLS GZIP Signed-in Token (maxroberts22)
Nov 22, 2019 11:21:19.405 [0x7fdf07ff7700] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /system/:/prefs
Nov 22, 2019 11:21:19.405 [0x7fdf07ff7700] DEBUG - HTTP requesting GET http://127.0.0.1:38041/system/:/prefs
Nov 22, 2019 11:21:19.409 [0x7fdf9ca31700] DEBUG - Completed: [74.92.127.105:55443] 200 GET /:/prefs (9 live) TLS GZIP 7ms 7445 bytes (pipelined: 1)
Nov 22, 2019 11:21:19.410 [0x7fdf07ff7700] DEBUG - HTTP 200 response from GET http://127.0.0.1:38041/system/:/prefs
Nov 22, 2019 11:21:19.410 [0x7fdf07ff7700] DEBUG - [com.plexapp.system] HTTP reply status 200, with 418 bytes of content.
Nov 22, 2019 11:21:19.410 [0x7fdf9ca31700] DEBUG - Completed: [74.92.127.105:55437] 200 GET /system/:/prefs (9 live) TLS GZIP 7ms 813 bytes (pipelined: 1)
Nov 22, 2019 11:21:20.559 [0x7fdf9d232700] DEBUG - Auth: authenticated user 1 as maxroberts22
Nov 22, 2019 11:21:20.560 [0x7fdf077f6700] DEBUG - Request: [xxx.xxx.xxx.xxx:55446 (WAN)] GET /diagnostics/logs (11 live) TLS GZIP Signed-in Token (maxroberts22)
Nov 22, 2019 11:21:20.560 [0x7fdf077f6700] DEBUG - Diagnostics: Building logfile zip
Go up to the top of the Library section
“Refresh All Metadata” for the library section and allow it to completely recheck everything.
