Posters are not being displayed

[Feducu]

Server Version#: 1.13.5.5332
Player Version#: 3.57.1

Hi guys, I’m unable to see poster on some movies/collections. The metadata is downloaded and I can choose the posters within the plex “edit” option, but the changes do not save and the poster is not displayed. The server is running on Unraid 6.5.3 with the linuxserver.io public docker.

This was happening with my server for like a month, last week I started a clean server (formated all my drives and created a new flashdrive for unraid) and this is happening again.

Thank you so much for any help!

Feducu

[Feducu]

I searched the logs to see if something was off and I found this:

> Sep 17, 2018 02:26:22.654 [0x151e21ad1d40] DEBUG - [MI]  * dbfd6a2c834cc13634f8a11bb90cc295f7f4ea47 [mkv hevc/truehd] Duration: 8085792ms, 3840x2160 (1.777778) 23.976fps, bitrate=49007kbps, audio channels=8, optimizedForStreaming=0 ("/MOVIES/Solo A Star Wars Story (2018)/Solo.A.Star.Wars.Story.2018.UHD.BluRay.2160p.TrueHD.Atmos.7.1.HEVC.REMUX-FraMeSToR.mkv")
> Sep 17, 2018 02:26:22.655 [0x151e21ad1d40] DEBUG - [MI] Importing 50 media chapters.
> Sep 17, 2018 02:26:22.662 [0x151e21ad1d40] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
> Sep 17, 2018 02:26:22.662 [0x151e21ad1d40] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
> Sep 17, 2018 02:26:22.668 [0x151e21ad1d40] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/changestamp
> Sep 17, 2018 02:26:22.669 [0x151e21ad1d40] DEBUG - Updating metadata item (save) (Solo: A Star Wars Story) with ID 2090
> Sep 17, 2018 02:26:22.729 [0x151e21ad1d40] DEBUG - [MI] Closing input file: "/MOVIES/Solo A Star Wars Story (2018)/Solo.A.Star.Wars.Story.2018.UHD.BluRay.2160p.TrueHD.Atmos.7.1.HEVC.REMUX-FraMeSToR.mkv"
> Sep 17, 2018 02:26:22.741 [0x151e21ad1d40] DEBUG - [FFMPEG] - Statistics: 5124269 bytes read, 2 seeks
> Sep 17, 2018 02:26:22.744 [0x151e21ad1d40] DEBUG - Committing media stream changes for part 2463
> Sep 17, 2018 02:26:22.789 [0x151e21ad1d40] DEBUG - Updating media item 2461, size=49533234436, metadata_item_id=2090
> Sep 17, 2018 02:26:22.790 [0x151e21ad1d40] DEBUG - Updating part with ID=2463 [/MOVIES/Solo A Star Wars Story (2018)/Solo.A.Star.Wars.Story.2018.UHD.BluRay.2160p.TrueHD.Atmos.7.1.HEVC.REMUX-FraMeSToR.mkv]
> Sep 17, 2018 02:26:22.839 [0x151e133ff700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=2090&metadataType=1&state=-1&mediaState=analyzing
> Sep 17, 2018 02:26:22.842 [0x151e133ff700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=2090&metadataType=1&state=-1&mediaState=analyzing
> Sep 17, 2018 02:26:22.843 [0x151e133ff700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=2090&metadataType=1&state=-1&mediaState=thumbnailing
> Sep 17, 2018 02:26:22.845 [0x151e133ff700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=2090&metadataType=1&state=-1&mediaState=thumbnailing
> Sep 17, 2018 02:26:22.845 [0x151e133ff700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=2090&metadataType=1&state=-1&mediaState=idle
> Sep 17, 2018 02:26:22.848 [0x151e133ff700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=2090&metadataType=1&state=-1&mediaState=idle

Something it’s not working, but the odd thing is that its not working with movies only. With TV shows its working as intended

[Feducu]

So, I tried several solutions. Like:

Rebooting server, clearing cache, checking permissions, naming scheme and I’m getting the same error HTTP 200…

I would really apreciate some support.

Thanks

[Feducu]

Still no luck. TV shows are working perfectly

[Feducu]

Hey, Its been over a month and I had no answer… I feel that I bought the Plex Pass for no use…

[aaseef021_gmail.com]

Hi Feducu

I am a user too, I had a similar issue where the TV poster was not download but the metadata was, you can try this for movies too. Please click the link below, follow the steps in the forum and let me know if that resolves.

Posters not downloading but metadata is

Hi MovieFan Plex, thanks for that solution in solving that. I had another question. So now my TV show poster downloads, but when I go in and edit the poster or background, there is no selection for another poster or background type, screenshot below. Your help is much appreciated As you can see first screenshot that everything poster is downloading correctly but than changing the poster and background to something else [c] [b] [a]

[Feducu]

Holy ■■■■ that worked!! Thank you dude. I can’t believe that this wasn’t previously answered by a Plex employee… I’m just so disappointed.

Again, THANK YOU!

[aaseef021_gmail.com]

Glad that this work, I think the Plex employee try their best. There are so many different solution to this particular issue. Anyways if you have any other question let me know