Posters on Local Content Go away and come back after I refresh Metadata

Plex Media Server Desktops & Laptops
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Server Version#: 1.41.6.9685
Player Version#: 4.145.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Local posters go away on their own maybe once a week and come back after I manually click refresh metadata.

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How long has this been happening? There have been a lot of metadata reported issues over the past 3 weeks, specifically with using the “new” Plex Series and Plex Movie scanners. Reverting to thetvdb and the movie db have been the temporary workarounds. Just ignore the red warning indicator and don’t “upgrade your library” or you’ll end up back on the new broken scanners.

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Thanks for the reply, it’s been going on for months now unfortunately. The media are videos that are not on TVDB or anything like that (they are youtube videos), you think that work around will work still?

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Ah, ok then ya that’s out of scope for this issue. :frowning:

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Any idea if there is a way to force Plex to update the metadata every day?

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Only the methods for 3 days and “periodically” (not defined anywhere) in the scheduled tasks area of the Plex server settings.

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Yeah I have both of those checked. Any other ideas?

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Unfortunately not that I’m aware of.

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Settings - [Server] - ‘Show Advanced’ - Scheduled Tasks
These are probably relevant to your issue and/or your question:

  • Update all libraries during maintenance
  • Remove old bundles every week
  • Remove old cache files every week
  • Refresh local metadata every three days
  • Upgrade media analysis during maintenance
  • Refresh library metadata periodically

Before you change any of them, please tell which ones you have currently activated.

Also related: Where are your media files located? On a hard drive inside the Plex server machine? Or somewhere else, on a network file share (or worse on cloud storage).
And if it’s on hard drive: do you allow this hard drive to spin down its platters when idle?

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Screenshot 2025-04-17 073420
Screenshot 2025-04-17 073420398×384 13.3 KB

Here’s what I have activated. All of my files (video files and posters) are located on Hard drives on one computer. I haven’t modified anything for the HDD’s to spin down when idle.

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I’d start by disabling “Refresh local metadata…” and monitor the behaviour for a while.

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Any other suggestions here? I’m having the exact same issue. A subset of posters disappear approximately once a week, but come back after manual refresh of all metadata for each library. I had the 3 day local refresh disabled and still happened.

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Then continue to disable scheduled tasks, one by one, until it doesn’t happen anymore.
Then please report which made the difference.

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Thanks for the replies, I will try to disable the scheduled tasks one by one like you said. Also this link is helpful to see what each of these scheduled tasks do: https://support.plex.tv/articles/201553286-scheduled-tasks/

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Update:
I started removing scheduled tasks one by one and I think unchecking “Remove old bundles every week” was the fix. I will update in a couple weeks if I confirm it is still working but it has been a few weeks now and I still have my custom posters up.

Also… I noticed when I go to troubleshooting and click “Clean Bundles” it removes the custom posters, which makes sense that unchecking “Remove old bundles every week” would be the fix.

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