Posters stopped to apply to downloaded moview

[Dregvodaster]

Server Version#: 1.30.0.6486
Player Version#: 1.59.1.3398-dab42972

Unable to choose poster for downloaded movies, either manually or automatically, only thumb images available
Log file Plex Media Server.log fill of records like example below:

Dec 14, 2022 18:33:06.342 [0x7ff520a56b38] DEBUG - Completed: [192.168.107.107:56158] 200 GET /library/metadata/14745?includeExternalMedia=1&skipRefresh=1&includePreferences=1 (8 live) TLS GZIP 7ms 5170 bytes (pipelined: 8)
Dec 14, 2022 18:33:06.405 [0x7ff51bda5b38] DEBUG - Request: [192.168.107.107:56158 (Subnet)] GET /library/sections/1/all?type=1&includeCollections=1&includeExternalMedia=1&includeUserState=1 (8 live) #2f7 TLS Page 0-12 GZIP Signed-in Token (Дрегводастер) (HOME-PC)
Dec 14, 2022 18:33:06.406 [0x7ff51bda5b38] DEBUG - [Req#2f7] Setting container serialization range to [0, 12] (total=-1)
Dec 14, 2022 18:33:06.414 [0x7ff51bda5b38] DEBUG - [Req#2f7] Setting container serialization range to [0, 12] (total=13)
Dec 14, 2022 18:33:06.419 [0x7ff520c59b38] DEBUG - Completed: [192.168.107.107:56158] 200 GET /library/sections/1/all?type=1&includeCollections=1&includeExternalMedia=1&includeUserState=1 (8 live) TLS GZIP Page 0-12 13ms 8433 bytes (pipelined: 9)
Dec 14, 2022 18:33:06.515 [0x7ff51ae07b38] DEBUG - Request: [192.168.107.107:56158 (Subnet)] GET /photo/:/transcode?width=240&height=360&minSize=1&upscale=1&url=%2Flibrary%2Fmetadata%2F14745%2Fthumb%2F1671042786%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (8 live) #2f8 TLS GZIP Signed-in Token (Дрегводастер) (HOME-PC)
Dec 14, 2022 18:33:06.515 [0x7ff51ae07b38] DEBUG - [Req#2f8] Photo transcoder: Request for url [/library/metadata/14745/thumb/1671042786?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (is local: 1 upscaled: 1)
Dec 14, 2022 18:33:06.527 [0x7ff51ae07b38] DEBUG - [Req#2f8/Req#2f9] It took 10.000000 ms to retrieve 123 items.
Dec 14, 2022 18:33:06.532 [0x7ff51ae07b38] DEBUG - [Req#2f8/Req#2f9] Computed media url for item 14745: https://image.tmdb.org/t/p/original/zMhPd65MVyc33898CGZkJm0rou7.jpg
Dec 14, 2022 18:33:06.532 [0x7ff51ae07b38] DEBUG - [Req#2f8] Calling back into ourselves for photo to transcode, optimizing the process (status: 302)
Dec 14, 2022 18:33:06.533 [0x7ff51ae07b38] DEBUG - [Req#2f8/HCl#c9] HTTP requesting GET https://image.tmdb.org/t/p/original/zMhPd65MVyc33898CGZkJm0rou7.jpg
Dec 14, 2022 18:33:06.533 [0x7ff51d8f8b38] WARN - [HttpClient/HCl#c9] HTTP error requesting GET https://image.tmdb.org/t/p/original/zMhPd65MVyc33898CGZkJm0rou7.jpg (7, Couldn't connect to server) (Failed to connect to image.tmdb.org port 443: Connection refused)
Dec 14, 2022 18:33:06.534 [0x7ff520c59b38] DEBUG - Completed: [192.168.107.107:56158] 404 GET /photo/:/transcode?width=240&height=360&minSize=1&upscale=1&url=%2Flibrary%2Fmetadata%2F14745%2Fthumb%2F1671042786%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx (8 live) TLS GZIP 19ms 379 bytes (pipelined: 10)
Dec 14, 2022 18:33:06.604 [0x7ff51d8f8b38] DEBUG - [HttpClient/HCl#c7] HTTP/2.0 (0.3s) 404 response from GET https://me.plexapp.com/services/pickMedia?guid=plex%3A%2F%2Fmovie%2F5eb8f2751bcfdc003f7fd125&type=poster&media=https%3A%2F%2Fimage%2Etmdb%2Eorg%2Ft%2Fp%2Foriginal%2FzMhPd65MVyc33898CGZkJm0rou7%2Ejpg&timestamp=1671042786&signature=6b690099a6641578c9a567819d01950fb2a8b193 (reused)

[ChuckPa]

MODERATOR: Post removed

User contacted.

[Dregvodaster]

and what is characteristic - 18 days of silence on the problem, but they stood up for the pigs in a couple of minutes

[ChuckPa]

@Dregvodaster

I normally receive notification for Plex Media Server - Linux tags

I don’t know why I didn’t receive yours.

If you look around the forum, you can ping any of us (or me) by @chuckpa in your post.

[ChuckPa]

I look at your account.

I see 2 servers.

one has not been seen in a month
the other (NAS) was seen about a day ago

[Dregvodaster]

yes, that’s right - NAS server are the main one at home
and anyway - found that images download restricted by country in cloud:
“The Amazon CloudFront distribution is configured to block access from your country”

presume you will not be able to fix it anyway

PS. not sure why it still using Amazon CloudFront even if KinoPoisk Plugin used - [RELEASE] Кинопоиск (агент)
thought that kinopoisk website would be used to get images in this plugin config

[ChuckPa]

I will forward this to the web services folks.

If you have PMS access, there’s NO reason to not have the posters

can you download your logs for me so I may present them to the team?

They’ll be able to trace better with all the timestamps.

[Dregvodaster]

Plex_logs.zip (584.5 KB)

Logs attached in zip

Please check around the date as per logs record:

Dec 14, 2022 18:33:06.533 [0x7ff51d8f8b38] WARN - [HttpClient/HCl#c9] HTTP error requesting GET https://image.tmdb.org/t/p/original/zMhPd65MVyc33898CGZkJm0rou7.jpg (7, Couldn’t connect to server) (Failed to connect to image.tmdb.org port 443: Connection refused)

Still not able to open this link

[ChuckPa]

@Dregvodaster

Please turn on DEBUG logging (save after you change it)

INFO/ERROR logging isn’t enough here.

We need to see more info than this:

[Dregvodaster]

Plex_logs_debug.zip (150.6 KB)

Set logging to debug level and made few attempt to change poster

Here’s one of example (interface in RU locale):

Choosing movie on the left

Choosing new poster

After saving with new poster, it doesn’t shown, but turned blank

[Dregvodaster]

With help of @ChuckPa found that there’s is problem with Kinopoisk plugin, so nothing to fix in Plex