Server Version#: Version 1.42.2.10156 - Mounted in a Docker container
Player Version#: Version 4.147.1 - Web
I’ve been having an issue where specific movies aren’t downloading posters when refreshing metadata. It uses (I think) an embedded image from the file as a poster instead. The same image shows up as a background image, as well.
I’ve checked the Library settings and the Plex Movie agent is selected and “use local assets” is turned off.
I’ve tried unmatching/rematching, refreshing metadata for the entire library, refreshing metadata for the specific movie, scanning library files, optimizing the database, cleaning the bundles, and repairing the database. I’ve checked other movies and they’re getting multiple downloaded posters, so I don’t think it’s an agent getting blocked from the internet. I checked the movie XML from the Get Info → View XML button and none of the fields were marked as locked.
File directory setup is as follows:
media
-> movies
--> Ace in the Hole (1951) {tmdb-25364}
---> Ace in the Hole (195) - [Bluray-1080p][AAC 1.0][x264].mp4
---> Ace in the Hole (195) - [Bluray-1080p][AAC 1.0][x264].en.srt
I did look through the support articles and it mentioned movieposterdb.plexapp.com, which I’m not able to connect via web browser. I tried checking it with isitdownrightnow.com and they weren’t able to connect to it, either. Not sure how that works or if that’s used by the current Plex Movie agent, could be something, I guess. Though I didn’t see any other new topics having trouble with this, so I figured if that was the issue I would’ve seen something.
I saw a Reddit thread talking about something similar in the past and it mentioned DMCA takedowns of movie posters, but I checked TMDB and there were plenty of posters for that movie there, so I didn’t think that was the issue, either.
Anyway, felt stumped and figured it’d be worth asking.
