Server Version#: 1.23.4.4712 Pre-rolls stopped working all of a sudden on all clients. I tried on the shield, the web player, and my android phone. I verified no settings were changed anywhere. I can browse to the pre roll videos directly on the windows server that PMS is running on and I have tri…

I just applied the update to get to version 1.23.4.4775 and the pre-rolls are still broken. Anyone have any ideas?

Just updated to 1.23.4.4775 tonight, and Prerolls are working in browser/webui players, but not in any apps (android player). Just adding info.

As of the update 1.23.4.4775, this still has not been fixed. I had rolled back my updates to 1.23.2.4600, and they were working again. I didn’t do any special scientific method for choosing that update. I just knew it was working after the end of May when that update was run, and tried it out. V…

Great sleuthing! I’m surprised more folks aren’t posting about this error.

I know of a lot of people who Plex, but aren’t using PreRolls, so that drastically drops the number of people who are affected by it. It took me a few weeks just to find the time to play around with it. In the end I was like, “This is around the time when it worked”, and picked the nearest prior u…

Just applied the update Version 1.23.4.4805 and sadly they are still broken. :frowning:

Just adding onto this as well for exposure. Would love to get this feature back working. 1.23.5.4801 on Linux still broken.

Just chiming in pre-rolls are definitely broke.

@Pittsmaster You may want to tag additional platforms in this since I’m pretty sure this is a cross-platform issue - that may give it more visibility. Tagging a Ninja may not be a bad idea either - @OttoKerner (sorry, you were chosen at random lol) I only care so much about this feature because it…

FYI - Windows 1.23.6.4810 still has pre-rolls broken. Odd that this is getting no love.

Pre-Rolls Broken

Plex Media Server

Volts August 4, 2021, 2:34pm 21

This may be resolved in 1.24.0.4897.

Plex Media Server - #453 by drzoidberg33

(Playback) Pre-rolls wouldn’t play unless cinema trailers were enabled (#12819)

Topic		Replies	Views
Pre Roll no longer working Version 1.23.4.4712 General Discussions	36	1456	November 7, 2021
Pre-roll stopped working Version 1.23.5.4841 Plex Media Server server-windows , android-tv , roku	2	228	October 20, 2021
Prerolls Quit Working Plex Media Server server-windows	93	3070	May 11, 2022
Is Preroll & Remote Access working with PMS 1.23.4.4805? General Discussions server-windows	19	454	November 2, 2021
Plex Pre-roll's not working after Upgrade General Discussions	11	351	October 29, 2021

Pre-Rolls Broken

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