Prerolls Crash Firestick Users, Roku and others OK

[AmazingRando24]

Just found this existing thread. Disregard this post.

Intros (extras) crashing Plex app - Android/Firesticks specifically

Server Version#: latest Player Version#: latest is anyone having issues with intros (extras) playing? For instance, a user tries to start a movie, and it begins to play, but then tries to start the intro, plex crashes, and the plex logo pops up and goes back to the home screen. I’ve seen this happen often, particularly on Android devices, like Firesticks. This has happened to at least 5 of my users. I’ve had to disable my intro trailers.