Problem when Reclaiming Server

You want both servers claimed by the same account, correct?

Current:
PMS1 claimed by User1
PMS2 claimed by User2

Desired:
PMS1 & PMS2 claimed by User1

  1. The NAS you want to re-claim must be running DSM 7.x.
  2. You will need the Plex Media Server file (.apk) to re-install on the desired server. You can download it from plex.tv/downloads if needed.

On the Synology NAS for PMS2, uninstall Plex Media Server using the “keep” option. Then re-install Plex using the “Plex Claim Token” option, using User1 to generate the claim token.

See Synology FAQ #15: FAQ 15: Claiming & Connecting to a troublesome Synology server

There are other options, but the keep / claim token is the easiest. FAQ 15 also has info if the Synology is running DSM 6.