Problem with adding music to plex on Synology 918+

Plex Media Server NAS & Devices
1

Server Version#: 1.18.9.2571
I am trying to add a music library on my NAS, when updating I get a message that the server do not have contact with internet…All files are on the server and all other files such as movies, pictures and tv-series works fine why is this?

2

I need the DEBUG logs please (not VERBOSE), which capture this.
Would you please be able to recreate / make certain the problem is captured in the logs and then download & attach the log ZIP please?

I’ll look at what is happening.

3

Plex Media Server Logs_2020-03-30_19-00-41.zip (3.6 MB)

Could this be helpful?

4

Absolutely! I found it.

PMS thinks it’s signed into your account.
Plex.tv has different access tokens and denying access.

Did you recently change the password?
Is there a proxy involved?

Mar 30, 2020 15:37:38.176 [0x7f1ebba3b700] DEBUG - EventSource: Wrote data, reading reply.
Mar 30, 2020 15:37:38.303 [0x7f1ebba3b700] DEBUG - EventSource: Read HTTP reply header.
Mar 30, 2020 15:37:38.303 [0x7f1ebba3b700] DEBUG - EventSource: Failure in ParseHeader: HTTP/1.1 403 Forbidden
Server: nginx
Date: Mon, 30 Mar 2020 13:37:38 GMT
Content-Type: text/html
Content-Length: 162
Connection: close

<html>
<head><title>403 Forbidden</title></head>
<body bgcolor="white">
<center><h1>403 Forbidden</h1></center>
<hr><center>nginx</center>
</body>
</html>
 (0 - Success).
Mar 30, 2020 15:37:38.303 [0x7f1ebba3b700] ERROR - EventSource: Retrying in 15 seconds.
Mar 30, 2020 15:37:38.356 [0x7f1ebae83700] DEBUG - HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Mar 30, 2020 15:37:38.375 [0x7f1eba8a7700] DEBUG - HTTP 200 response from PUT https://plex.tv/devices/51b52ddee18d72c4a5406b88056c7df50dcc4f26?Connection[][uri]=http://10.0.1.3:32400&httpsEnabled=1&httpsRequired=0&dnsRebindingProtection=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Mar 30, 2020 15:37:38.380 [0x7f1eba8a7700] DEBUG - CERT: Certificate will not expire soon.
Mar 30, 2020 15:37:38.384 [0x7f1ebb45f700] DEBUG - HTTP 200 response from GET https://plex.tv/api/v2/server/webhooks?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Mar 30, 2020 15:37:38.394 [0x7f1e8ba23700] DEBUG - Request: [127.0.0.1:37198 (Loopback)] GET /system/messaging/clear_events/com.plexapp.agents.imdb (19 live) GZIP Signed-in Token (moolausson@gmail.com)
5

I did move the server from a mac to a NAS what do I need to change?

6

Did you use one of my How-To’s or did you use someone else’s ?
There are a few things you need to change after moving from different platforms.

7

Ok, I havn’t seen them, where can I fond them?

8

The Syno FAQ.

It’s in my signature or you can simply search for “Syno FAQ”.

Read through.

If there is nothing applicable, we’ll figure out a way

In a nutshell,

  1. Owner/group must flip over (for everything)
  2. We might need to have it forget you own it and reclaim it.
9

Run through your FAQ and can’t ANT good tip how can U reclaim the server?

10

I have written this for worst case. It will likely only need through step 16 but I’ve provided everything just in case.

  1. Install the Synology Text Editor app (in Package Center - Search)
  2. Stop Plex
  3. In your web browser, app.plex.tv
  4. Settings - Authorized Devices - Servers (drop down)
  5. Remove the Synology (we will make it appear again in a minute)
  6. Sign out of Plex/web (upper right corner)
  7. Open File Station
  8. Plex share / Library / Application Support / Plex Media Server
  9. Right - click “Preferences.xml” -> Open in Text editor.
  10. Very carefully, remove,
    a. PlexOnlineToken="-value-"
    b. PlexOnlineUsername="-value-"
    c. PlexOnlineMail="-value-"
    d. PlexOnlineHome="value"
  11. Save the file.
  12. Right-click Preferences.xml again and make certain it is still owned by plex
  13. Start Plex
  14. Back in your browser - Open an Incognito window
  15. Open http://ip.addr.of.syno:32400/web
  16. It will ask you to sign in again
  17. Expect the “Got It” message and “We Found a new server”.
  18. The setup wizard is also likely to start. We will SKIP through this.
  19. Do not create any new library sections. All your existing media still is there.
  20. Continue forward until you FINISH and get to the dashboard.
  21. You’re done.
11

Thank you all is working again :slight_smile:

12

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