I’ve been having an issue with my Plex library for a while now.
My server is installed on a Synology NAS, and it’s been running smoothly for several years.
I’m using the “The Movie Database” agent, and everything works fine with it — for example, in my Movies library, all the films are properly found and matched.
However, for quite some time now, Plex has been showing the following message:
“Library update required”
I performed the update, which basically means switching to a new agent.
The movies that were already matched are correctly updated, but the problem is that whenever I add a new media file (movie or TV show), Plex is unable to match it.
I have no idea how to fix this issue.
For now, I’ve switched back to the The Movie Database agent, which still works — but for how long? I’m starting to get a bit concerned.
Has anyone else experienced this problem?
If so, do you have any solution or workaround to suggest?
My first suggestion would be to apply the “Duplicates” filter to your library view and see if these new additions are being added as duplicates of existing items.
Aside from that, for matching issues it’s always a good idea to provide a specific example of an item which was not detected (include the full path and file name). For better or worse, the modern scanners/agents are a bit more strict when it comes to adhering to Plex’s naming and organization guidelines.
For example, I added Titanic.
The path is: /volume1/Partage/Plex/Films/Titanic (1997).mkv
When I try to match it manually, it doesn’t work — it just says “No results found” (I’m using Plex in French, where it displays “Aucun résultat trouvé”).
What surprises me is that it happens instantly — it looks like Plex doesn’t even try to search at all. It just fails right away.
Would it be possible to see the server DEBUG logs ZIP file, captured after performing a “Scan Files” and a manual attempt to match one of the movies which does not match?
I’ve followed the naming recommendations carefully.
I tested by creating a new library at: /volume1/Partage/Plex/Movies
If I move Titanic there, I get the same problem.
If I switch back to the old agent, it works.
My libraries point to the subfolders inside /volume1/Partage/Plex,
namely: Films, Musiques, Séries TV, etc.
I created a server linked to this same account — I have the problem.
I created another server linked to a different account, my Google account, and there I don’t have the problem. I can use the Plex Movie agent.
But I have a lifetime Plex Pass with my @hotmail.fr account, so this is quite annoying for me.
I have become an active forum user after the recent Roku app stupidity. But since I am here, let’s air some more grievances!
If you haven’t heard already, the Plex Metadata agent SUCKS ON TOAST!!! I constantly have to revert back to the Movie Database agent to get correct Metadata information.
