Problem with some media files playing

Plex Media Server
1

Server Version#:1.42.2.10156
Player Version#:10.30.7.4190

Hello,

I have been getting the following error when trying to play a lot of my media lately.

“Denying access due to session lacking permission to transcode key /library/metadata/276594”

I get this error when playing on my Shield and Chromecast. I don’t get the error when playing on my Android phone or Android TV.

Plex is installed as a container and I have changed the permissions on every folder for it.

I use a NVidia 2080 super for transcoding. I have also tried turning off hardware transcoding or using the Intel chip. I get the same error.

I think I have changed every option in the plex server and player. Toggled them all and tried again, same error.

I have deleted the codec folder and let it re-download, same error.

I have done some troubleshooting so far, below are links to two reddit posts with some additional steps that I have taken with help from others.

Any help would be greatly appreciated, thank you.

2

Copy of your server logs that contain this issue?

3

Plex Media Server.log (4.9 MB)

So this log should show the errors that stop the play back at any time after 00:07.

Thank you for your help.

4

Can I get the entire zip? there are several other logs with useful information?

5

Plex Media Server Logs_2026-01-14_00-08-25.zip (3.7 MB)

Oh sorry about that I tried to make it simple. Here you go.

6

@ChuckPa are you seeing anything in these logs?

7

I don’t see the error in the logs.

It’s rolled off because the scanner did a full scan of all the media.

I do see that the iGPU is not passed into the container.
The i7-9700K is a “Coffee Lake” CPU with a UHD630 iGPU.
It can do hardware transcoding of all the media.

I suggest changing the Library settings to only do a Partial Scan.
This will minimize the scanner intrusion in the logs