Problem with subtitles

Hello!
I’m french so sorry for the mistakes.

It’s been 1 month i have more problem with my subtitles…
Let me explain:

First, you need to know that usually i use auto downloaded subtitles (by plex) but sometimes i add also other sub found on internet.

My server is on my HP Proliant NAS (+ XPENology)

My player is my android device to my chromecast

So,
with a few movies or tv shows, after a few minutes (like half the movie), some subtitles don’t appear, then, progressivily i have less and less subtitles and very quickly, no more subtitles. If i try to change the sub it can freeze plex… :neutral:
sometimes i have to change sub every 3 minutes but after a short moment it’s not working anymore
This happens quiet often.

do you have any idea of what’s wrong and how to fix it please?

Thanks
Mathieu

there’s been reports of dropping/disappearing subtitles when Plex updated their client for Android. the client is using a new video player… they’ve already provided several updates to improve quality. with the very latest version I’m experiencing no more issues with my subtitles.

Which version of the Plex for Android client do you have installed?

Hi, thank you for your answer
yesterday again, i couldn’t watch my movie… i had to use my computer and “videostream”.
so i’m using Plex 6.14.1.3753 (334c1e28)

try to update it… there should be at least 6.15 by now.

Hi,
i had to take it through an apk website but yesterday night i watched a movie and i didn’t have any problem.
looks like it’s ok.

thanks!!!
Mathieu