After many years I still don’t understand how these agents work !!!
Today I tried to use the “Plex Movie” agent (instead of Plex Movie (Legacy))
but when I scan it does not update any metadata of any file … if I use Plex Movie (legacy) instead everything works as it should! (what is this Plex Movie (legacy)? and what is the difference between the “normal” one and this?)
This software has too messy and unclear interface!
Can you explain to me once and for all how these damn agents work!? … because after more than 4 years I still haven’t been able to understand
The new Plex movie agent doesn’t work for me either, in that the cast isn’t found when recording a TV movie. If I do a “fix match”, then it works fine and fills out the cast correctly. But the automated scan after recording the movie will never fill in the cast.
Says who? The old agent uses a different parser/scanner. Plex upgraded it to work faster and more reliably. In doing so they had to drop support for some of the more non-standard naming schemas. Please post an example of how you name your files and a post scan copy of your logs. Without those pieces of info it is impossible to troubleshoot and/or verify there is an actual problem.
It seems that I have solved it. I uninstalled and installed plex. After the installation I added a library and restarted the pc. At the next restart I click “update metadata” and after a few seconds it found all the metadata
It’s matching the movie correctly but not adding cast information. I found an old post indicating that you had to enable a clickbox to get that data from moviedb but couldn’t find that checkbox. As I said earlier, if I fix the match then it loads cast data just fine. I would like it to do so on the first automated scan but can’t seem to get it to do so.
Here’s some pictures to illustrate what I find after Plex records a movie and how fixing the match adds the cast to the listing…
That sounds like a completely different issue than the thread opener’s above.
If you let Plex record anything from over the air TV, it will only apply the metadata to the recording which were delivered by the TV program guide. These pretty much never contain cast information. Another indication that the metadata are from the EPG is the age rating of “TV14”. That’s a TV rating, not a movie rating.
After you replace the EPG metadata, by matching the recording to a movie, you will get complete movie metadata – including cast information.
Thanks for the explanation. Is there no way to configure Plex to add the cast information automatically when the movie is recorded? Seems like it used to do so. It’s handy for finding movies an actor was in.
It used to do that. However, that went only well if it could “match” the recorded item correctly to a movie or tv show from the online metadata sources.
Whenever there was a mismatch (and there can be plenty), you ended up with sometimes totally wrong metadata (and no way to revert it).
So it was decided to not override the EPG metadata automatically anymore.
Thanks for the explanation. It’s understandable from a support point of view but seems a shame to only be able to do this manually.
It occurred to me, after my initial response above, that this could likely be addressed in a post processing script. But I’ve never had one of those and don’t really know how. Guess I’ll have to start looking at examples to see what can be done.
