Server Version#: 1.21.0.3711
Player Version#:
Whenever I “match” a movie using the new~ish Plex Movie Agent (not the Legacy one) I get no movie poster, no information, no cast or director, no description or ratings or similar movies or anything. It says it’s matched, but no info shows up at all.
Are you signed in your server? Have you claimed your server already?
I am signed in obviously, and everything matched by the Legacy service and The Movie Database has all the metadata. I’ve been using Plex for, I’m not sure definitely over 3 years and this desktop has been running this server for over two years.
I don’t know what you mean by “claimed”.
Don’t know how you have the movie named but here’s my result with the new movie scanner:
And here’s how I have the file named:
The Prayer Circle (2013) {imdb-tt2550988}
Movie length is probably incorrect as I used a sample file instead of a copy of the actual movie.
The power of the new movie agent lies in the ability to add an imdb ID or a tmdb ID. I couldn’t find this movie in the Movie Database so I looked it up in the IMDB and found the tt number from there.
It found/matched the movie almost immediately when I selected Plex Movie as the search agent and it had a description/poster in the search results. It just never added any of that info to the movie itself.
This has happened with every movie I’ve tried (a couple dozen, to be sure).
The.Prayer.Circle.2013.1080p.WEBRip.x264.AAC-[YTS.MX].mp4
I am super excited that we can match with imdb ids now as I’ve been waiting for that. But right now, everything matched is empty. We don’t need the tt do we?
Please don’t tell me that I have to wipe everything clean and uninstall/reinstall and then rematch, that will take forever and I don’t want to lose my ratings/watch history, and I’m not even guaranteed that the future matches will download anything… 
I will if I have to.
Check that your library is properly upgraded
@pandas I had not, thank you, I didn’t know that was required.
I’m running a full “refresh metadata” now although it will take some time so I don’t know if it’s actually working or not. I will post again when I know.
Thanks again!
Is this in a new Library, that is configured to use the Plex Movie scanner and agent? (Or you’ve used Upgrade Matching to migrate to the new scanner/agent?)
Or is this in an old Library, that is still configured to use the Legacy Plex Movie Scanner scanner and Plex Movie (Legacy) agent?
You can’t really mix & match successfully - when doing a Match or Fix Match you need to use the same scanner that is configured in the Library.
If you’re still using the old scanner/agent, you can manually Fix Match and search for 2550988, using the Plex Movie (Legacy) agent. That works for me, although I don’t get a Poster.
I would encourage you to Upgrade Matching on your Library, if you haven’t already.
I would also encourage you to name files appropriately, per the guidelines.
The Prayer Circle (2013).ext matches immediately w/ the new agent, and gets good metadata (as shown by others above).
@Volts Thank you for your response, I was unaware I needed to upgrade my library as that did not come up during routine upgrades.
I’m trying it now.
Is there a way to force it to rematch a whole library with the new scanner? 'Cause the refresh metadata seems to be only running on a small portion of items.
If you Refresh metadata on the Library, it goes through and works on a few items at a time, but it should do everything in the Library. Why do you think it’s only doing a small portion? That doesn’t sound right, I agree.
Did it fix up The Prayer Circle for you? Or does a manual Fix Match... work on it now?
refresh metadata has always worked its way through everything, but after upgrading it ran for like 10 minutes and stopped. I’m re-running it and hopefully it will do everything but it’s hard to tell since I’ve only ever seen it do alphabetical and so far the ones that were matched before (and that I didn’t just manually refresh) are all still blank. It’s gonna take a while to get through everything.
Prayer Circle was the first thing I tried and it fixed itself perfectly with a manual refresh.
I would like to run fix match on every movie with the new scanner especially since I know the old one was wrong sometimes although I don’t see that option anywhere
There’s no way to Fix Match... on multiple items, except by moving them out of the Library and back in.
There are filters for Unmatched and Duplicates that can be valuable when hunting for bad matches.
The new scanner/agent are so much faster that Refresh metadata might have simply completed in 10 minutes. If you’re used to how long the previous one took … it’s a whole new world.
Go to Settings -> Status -> Alerts to watch things scroll by while a Refresh ... is in progress, it’s satisfying.
I’m still working to get it to rematch all the old stuff although it did do a pretty good job on the unmatched and fixing some of the metadata issues, but not all of them. Gonna try making a Movies2 library.
Then I added 129 new movies in a couple of different folders and it did everything in under 2 minutes instead of like a half hour. Holy Cow! This is so fast!
Thanks guys!
There is something wrong with the system. I have had same problems.
I also have issues where my server disappears… Which does not happen to my old server on my old computer. The old server gets the same issues of files being matched without posters and sometimes missing other metadata information
I’ve been running Plex for about 7 years and other than the occasional title, I always match using what’s now referred to as the legacy Plex movie scanner. When a title won’t match (even using the IMDB title ID#), I try using The Movie Database scanner. I noticed a few months back that there’s now the new Plex movie scanner. Alas when I try it, it finds matches but downloads no metadata. In Settings under Agents I see all three scanners, but the new Plex Movie scanner has no scanning agents listed other than Sub-Zero (for subtitles). Is there a way to fix this so that I can use it? It always seems to find the titles I’m trying to match, but with no metadata being downloaded, it’s not very useful.
Here’s a screenshot of the new scanner showing only Sub-Zero as a metadata scraper. Any help appreciated! Thanks…
@AgentXXL What worked for me was upgrading the library, it doesn’t fix all the problems but new stuff is all matched quickly and metadata is downloaded. Use the Upgrade Matching option on your library, it makes it compatible with the new matching agent.
@xenocidecrash I would try this but for some reason I don’t have that option when I choose to manage my libraries. I’ve looked through the various settings pages and can’t find an option to ‘Upgrade Matching’ anywhere. It also doesn’t appear when I choose ‘Manage Library’. It still puzzles me that in the Agents section, there are no additional metadata scrapers other than Sub-Zero. I’ve tried both local sign-in and web sign-in with the same outcome - no way to ‘Upgrade Matching’ that I can find.
Perhaps something went wrong when the new scanner agent was added? I’ve tried some basic maintenance like optimizing the database and cleaning bundles, but no changes have been noted for the new Plex Movie scanner agent. Since the rollout of the new agent, I’ve had numerous upgrades of PMS that appear to have been successful. I use the Plexinc official Docker container on unRAID 6.8.3 if that helps.
@xenocidecrash and anyone else following, I found my issue with respect to the missing “Upgrade Matching” function. I have 2 Plex servers hosted on my LAN. My main PMS instance is the afore-mentioned Plexinc Docker container on unRAID. My 2nd instance is the PMS instance on my NVidia Shield Pro. Somehow both the local login and plex.tv login looked at the PMS instance on the Shield as my primary. That PMS doesn’t even show the legacy Plex movie scanner - just the new one and The Movie Database scanner.
When I change the IP of my local Plex web login to that of the Docker container, I now get the ‘Upgrade Matching’ option. I understand this can take some time, especially since my Movie library is quite large. Over 12K titles - 40+ years of movie collecting on everything from VHS/Beta/Laserdisc to all the digital formats - VCD, DVD, HD-DVD, Blu-ray and now 4K UHD Blu-ray.
I’ll report back once it completes the upgrade.
