Problems with Apple TV and Connection Issues Finding Server (cant connect)

Plex Media Server Desktops & Laptops
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Server Version#: 1.15.4.994, running on Windows 10 Home Desktop
Player Apple TV 4

I am having refresh issues with two of my Apple TV’s in the last few days. One started to display this error: https://i.imgur.com/DLraAAY.jpg I would hit Refresh and it would work. I would get it about once every day or two.

Now, none of my media refreshes and my server is unavailable.

I have tried to:
-Restart Apple TV and Plex Server
-Made sure all apps are updated
-Re-linked the Apple TV to my plex account
-Unauthorized and re-enabled ATV
-Restore Defaults from home screen and it doesnt work… sometimes it does this: https://i.imgur.com/yq6iw6v.jpg and does nothing.
-If i re-link my ATV, i am getting: Media Server-Remote and then if I wait a minute it says: Media Server-Unavailable

This has been working fine for months and just started this. I have not changed anything or messed with anything.

I could hopefully use all the help I can get… if anyone has any advice.

I cannot currently watch on my ATV’s.

I can watch on an Amazon Fire TV box, my iPhone, and on my server via the browser. All of that is working just fine. The Apple TV’s are not working currently.

Any help is much appreciated.

2 Likes
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First make sure your Apple TV and PLEX server are on the same network. Also do you have a static IP and port forwarding setup on your server? If you have all that setup properly, try deleting the app and reinstalling it.

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I’m having this exact same issue, and tried deleting and reinstalling the app to no avail—the appletv app still won’t connect to my server.

1 Like
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Is the only solution here to downgrade? And if so, how would I go about doing that? I tried to run an older version installer but it fails because it can’t install due to a new version installed.

@Busaman_VA the system has been working flawlessly for about 3 years now and nothing has changed on the network. I also tried to delete the app and reinstall several times without success.

6

Just updated to the latest version 1.15.6.1079 and the issue is still occurring. :frowning:

We cannot watch anything on the Apple TV. Is there a fix for this?

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I just had the same problem. Could find the following in the Apple TV 4K logs:

2019/05/25 23:54:43.621 (223 MB) (16748) ❌ PMKConnectionTestOperation.m:75 | Failed testing connection <PMKPlexServerConnection: 0x2814434d0>[ https://<plex-wan-ip>.plex.direct:32400 - <plex-wan-ip>:32400 (plex,published,direct) ] to standard server xyz-server (requiresSecureConnections,hasPresence) - longid with error Error Domain=PMKHTTPResponseError Code=401 "Antwortfehler" UserInfo={NSLocalizedDescription=Antwortfehler} (remaining attempts 0)

Even though every other client is working perfectly fine :confused:

Server is running on Version 1.15.6.1079
AppleTV app is also the latest which is 2.2

Maybe some devs can have a look?

Thanks

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I downgraded back to 1.14.1.5488 and it is still broken.

Ill try to downgrade back even further.

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Downgraded to the above 1.14.0.5470 and it didn’t work.

Downgraded even further to 1.13.9.5456 and it still doesn’t work.

I assume at this point it is an Apple TV app issue with Plex? Since it was recently updated on the 22nd of May…??

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Ok so now I’m really confused. Through the upgrades and downgrades now it work work on any device I have.

Currently my amazon fire tv says it can’t find a server. I have deauthorize uninstalled and reinstalled.

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image612×816 90.6 KB

So for now all I can watch on is my PC. Which sucks. Any advice here to try and troubleshoot??

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So today the amazon fire tv worked. Not sure why but it is working. I’m glad because now I can watch on one tv.

But the Apple TVs don’t work. Anyone have anymore ideas here??

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So if a developer is ready to help I will gladly provide logs from AppleTV 4K if necessary. Please let me know if you need more information.

Thanks in advance

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You guys are gonna think I’m crazy but it is working today. :man_shrugging:t2::roll_eyes:

I have a happy family now but still not sure why it did what it did.

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Couple other things today,… the amazon fire tv stopped working and I did a reconnect and it worked. One of the Apple TVs stated server unauthorized. I uninstalled plex app on the Apple TV and then reinstalled and re authorized with a new 4 digit pin and it worked.

I’m speechless and clueless as to the issue as things haven’t changed. Ohh well. Carry on thanks all!!

15

I have the same issue but if I restart/reboot the Apple TV and the Plex server on my Mac it will connect.

Do you have any news?

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