Server Version#: Version 1.18.2.2041
Player Version#: Apple TV 4 - 2.10.1 (13626)
I’ve attached the logs below. I’ve tired uninstalling, reinstalling. I’ve tested this on other Plex Players (Android TV Box, iPhone, iPad); still no luck, it seems no player is able to see my Server as it is unavailable. The Apple TV and my computer (where the server is) are both hardwired to my internet.
Any help/direction would be great!
Thanks
I am having a very similar problem. Also on a mac server (same version), and on iOS and AppleTV devices. I’m using it on a local network, nothing remote. It doesn’t connect on AppleTV, it just says “Loading sources…” on iOS. Also tried uninstall, reinstall, deauthorize, reauthorize.
I found a few people on Reddit who seemed to have a similar problem. Possibly related to the new version of PMS?
Thanks in advance!
Same here on Linux. Was working fine - did the update/upgrade and nada.
I’m having a similar problem… but I can’t even see my server … from my server. See attached image. I’m also using the current Server build (1.18.2.2041) and the problem was present in the previous build.
Intermittently, I can watch some things, by going directly to the library and tv show folder, but not reliably.
It seems as if the problem may have begun approximately 6 days ago.
@dalighieri - same for me, i’d say a solid 5-7 days ago. I noticed the new version today, which I updated hoping it would resolve my issue, but no such luck. This issue was also occurring for me on the previous version.
Anyone out there with a fix/solution to our problem would be greatly appreciated!!
I checked my SabNZBd logs to compare with what Plex intermittently displays before it fails. The last thing that Plex shows as recently added was downloaded 15 Nov 2019 6:27am. The next item that was downloaded was at 15 Nov 2019 10:05am and is not on the list. There have been additional items downloaded since then, none of which Plex “sees”.
Ok, so I rolled back to an earlier version and it works fine again. Plex broke something in version 1.18.2.2041 (possibly sooner — didn’t feel like fully troubleshooting).
You can find old versions here on a Mac:
~/Library/Application Support/Plex Media Server/Updates/
I used version 1.17.0.1841. (Just picked one randomly…)
Quit PMS. Open the zip, copy (and overwrite) the Contents inside your PMS app in your Applications folder. (Right click on the PMS app to “Show Package Contents”).
Hopefully this works for all of you!
P E A C E
@tarkovsky79 Any idea on if I can download that older copy, or if you can add it to this thread? The oldest version I have available for me is 1.18.0.1913
Bad news…after 25 minutes or so of working, it just had the same problem again. 
I’m officially very confused as to what is causing this problem. Someone with more network skills than me want to try to roll their version back and then figure out what happens that causes it to break?
(@Kar_15 The file is unfortunately too big to attach, but you can maybe search for the full file name, which is: “PlexMediaServer-1.17.0.1841-d42cfa161-macos-x86_64-standard-full.zip”)
@tarkovsky79 Found this website - https://www.videohelp.com/software/Plex/old-versions
It has every single old PMS version (Windows & Mac).
I downloaded and tried your version number; however no such luck, My server is still “unreachable”
Darn, good effort though, tarkovsky.
How do we get attention from actual Plex support?
This is a good question…
Quick question for everyone: do any of you have additional servers in your Plex setup that are not being used or that are currently not online? I just removed an offline server from my server list and things are at least tentatively working again.
Looks like the new update (2058) has tentatively fixed it.
Not working for me unfortunately. Going to try reinstalling everywhere. 
@tarkovsky79 - I do not have any other servers from my knowledge. Just to be clear, where can I verify this?
I’ll try updating now and see if I have any luck.
EDIT: Update did not work for me either (2058)
So I found my issue. Very bizarre. I was using the Apple TV iOS remote app and noticed my Apple TV was seen, but was unable to be controlled/connected.
My apple TV is hardwired via Ethernet. I disconnected it and re-connected to my home network via Wi-Fi. My Apple TV remote app on iOS worked. I gave PMS a shot, and BOOM! I have access again to my server.
I find this extremely odd. Going to be giving my ISP a call tomorrow after I do my own basic troubleshooting to see why my Apple TV had access to all network functions (Netflix, Safari, App Store, etc…) while hardwired except remote access through Plex/VLC.
I have the same issue. I can connect from my internal network by not externally. I have 2 servers, one was updated today the other is older. I could see the older one for a bit but it would never connect directly or play and now it is unreachable as well.
I have 2058 and it doesn’t work at all except internally
Will it work on a local network with an iOS device? Or just through the web application?
@Kar_15 Click on settings in the web app, then on the left hand side where your server is listed, click and see if there are any others.
Works on both my Mac and iPad while on local network.
