I have installed Plex DVR and have HOmerun and it worked well for about two weeks with both movies and shows showing artwork and metadata.
Now when looking at program guide - TV shows have correct art - posters but Movies in the guide do not have any artwork, but do contain outer metadata.
I have tried refreshing the guide and have also deleted and reinstalled the dvr (I have even changed guide data from Gracenote, ICETV and back to Gracenote - still no movie art in the program guide.
I have had this problem for so long now, But like you said failure404 nobody cares I will move back to Kodi as there are other issues that don’t get fixed as well.
@sa2000 said:
i will check the logs later but are you on current beta ? there were fixes for Gracenote changes
1.12.3.4973
I have decided to take a 30 Day trial with IceTV. After 30 days it’s $3.99 AU per month for the PLEX Subscription. Will post Screenshots when the EPG is loaded. This may have to do till Gracenote sort out there misgivings
@sa2000 said:
i will check the logs later but are you on current beta ? there were fixes for Gracenote changes
1.12.3.4973
I have decided to take a 30 Day trial with IceTV. After 30 days it’s $3.99 AU per month for the PLEX Subscription. Will post Screenshots when the EPG is loaded. This may have to do till Gracenote sort out there misgivings
Well the EPG from IceTV was in someways better. Artwork was portrait, missing artwork had Title Name displayed, in general a tidier look than Gracenote.
@sa2000 said:
i will check the logs later but are you on current beta ? there were fixes for Gracenote changes
1.12.3.4973
I have decided to take a 30 Day trial with IceTV. After 30 days it’s $3.99 AU per month for the PLEX Subscription. Will post Screenshots when the EPG is loaded. This may have to do till Gracenote sort out there misgivings
Update: Have deleted IceTV and gone back to Gracenote, the experiment proved that the wrong art as in Landscape is being pushed by Gracenote. Some art from IceTV is better in that it is reverent to Australian productions. But seems IceTV is not as productive with art, example “Harrow” a ABC show made in Australia is a very new series made in Brisbane Australia.
Conclusion: At this point I’m hopeful that these issues can be resolved by Gracenote and Plex Inc
@sa2000 said:
i will check the logs later but are you on current beta ? there were fixes for gracenote changes
1.12.3.4973
Yes on the latest release sent Logs as message as I had noticed that Tokens were enabled
My conclusion is this EPG could be handled better, the current version is not in a PLEX quality UI state. It is really poorly executed and disappointing considering advertising images as listed above available from:
When you get all the blank images for the Movies - please take a screenshot as before and then in a different browser tab, enter the following url http://127.0.0.1:32400/tv.plex.providers.epg.eyeq:12/sections/1/all?type=1&beginsAt%3E=now&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=xxxxxxxxxxxxxxxxx
Substitute the server security token for the xxxxxxxxxxxxxxx
When you get the response back in the browser, select all and copy into a text file and save and attach
Within that xml response there would be url’s for each image for each movie in the guide, i would like you then to try one of those thumb urls in browser to see if it fails
I am going to give you an example of one movie entry in that xml - it is not EyeQ but would be similar in fields provided
<Video title="Little Buddha" thumb="http://tmsimg.plex.tv/assets/p15229_v_v5_ab.jpg" onAir="1" addedAt="1523670783" originallyAvailableAt="1993-01-01 00:00:00" duration="9900000" year="1993" summary="A Himalayan lama suspects that an upper-class Seattle youngster may be the reincarnation of his order's late teacher." type="movie" guid="com.gracenote.tms://movie/MV004845900000" key="/tv.plex.providers.epg.onconnect:5/metadata/com%2Egracenote%2Etms%3A%2F%2Fmovie%2FMV004845900000" ratingKey="com.gracenote.tms://movie/MV004845900000" contentRating="PG">
You can see in here the title Little Buddha and the image as the thumb= field. So in this example, it would be trying out this in a browser http://tmsimg.plex.tv/assets/p15229_v_v5_ab.jpg - so would like you to confirm that the url’s for the thumbs for the movies are reachable for you
Do they ever populate on the screen or do they stay forever as blank ?
Please also attach logs from the server - in case the the epg url changes and I need to make an adjustment to what you try
When you get all the blank images for the Movies - please take a screenshot as before and then in a different browser tab, enter the following url http://127.0.0.1:32400/tv.plex.providers.epg.eyeq:12/sections/1/all?type=1&beginsAt%3E=now&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=xxxxxxxxxxxxxxxxx
Substitute the server security token for the xxxxxxxxxxxxxxx
When you get the response back in the browser, select all and copy into a text file and save and attach
Within that xml response there would be url’s for each image for each movie in the guide, i would like you then to try one of those thumb urls in browser to see if it fails
I am going to give you an example of one movie entry in that xml - it is not EyeQ but would be similar in fields provided
<Video title="Little Buddha" thumb="http://tmsimg.plex.tv/assets/p15229_v_v5_ab.jpg" onAir="1" addedAt="1523670783" originallyAvailableAt="1993-01-01 00:00:00" duration="9900000" year="1993" summary="A Himalayan lama suspects that an upper-class Seattle youngster may be the reincarnation of his order's late teacher." type="movie" guid="com.gracenote.tms://movie/MV004845900000" key="/tv.plex.providers.epg.onconnect:5/metadata/com%2Egracenote%2Etms%3A%2F%2Fmovie%2FMV004845900000" ratingKey="com.gracenote.tms://movie/MV004845900000" contentRating="PG">
You can see in here the title Little Buddha and the image as the thumb= field. So in this example, it would be trying out this in a browser http://tmsimg.plex.tv/assets/p15229_v_v5_ab.jpg - so would like you to confirm that the url’s for the thumbs for the movies are reachable for you
Do they ever populate on the screen or do they stay forever as blank ?
Please also attach logs from the server - in case the the epg url changes and I need to make an adjustment to what you try
@SE56 you did not put the server token in the request
But … the new logs showing it is now eyeq:22 and not eyeq:12 - not sure why. Did you recreate the DVR or different one
The request to try http://127.0.0.1:32400/tv.plex.providers.epg.eyeq:22/sections/1/all?type=1&beginsAt%3E=now&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=xxxxxxxxxxxxxxx
and you need to put the server token instead of the xxxxxxxxxxxxxxxxx
and when you get a response back in browser, select all and copy into text file
@sa2000 said: @SE56 you did not put the server token in the request
But … the new logs showing it is now eyeq:22 and not eyeq:12 - not sure why. Did you recreate the DVR or different one
The request to try http://127.0.0.1:32400/tv.plex.providers.epg.eyeq:22/sections/1/all?type=1&beginsAt%3E=now&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=xxxxxxxxxxxxxxx
and you need to put the server token instead of the xxxxxxxxxxxxxxxxx
and when you get a response back in browser, select all and copy into text file
@sa2000 said: @SE56 you did not put the server token in the request
But … the new logs showing it is now eyeq:22 and not eyeq:12 - not sure why. Did you recreate the DVR or different one
The request to try http://127.0.0.1:32400/tv.plex.providers.epg.eyeq:22/sections/1/all?type=1&beginsAt%3E=now&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=xxxxxxxxxxxxxxx
and you need to put the server token instead of the xxxxxxxxxxxxxxxxx
and when you get a response back in browser, select all and copy into text file
Done and sent to your message box
Thank you - it is as suspected an EyeQ EPG issue
They are not providing images for the movies - see extract from the xml and there is no ‘thumb’ field
<Video
ratingKey="com.gracenote.eyeq://movie/Quiet%20Weekend"
key="/ tv.plex.providers.epg.eyeq:26/metadata/ com%2Egracenote%2Eeyeq%3A%2F%2Fmovie%2FQuiet%2520Weekend"
guid="com.gracenote.eyeq://movie/Quiet%20Weekend"
type="movie"
title="Quiet Weekend"
summary="When a family takes a cottage for the weekend holiday, two romances and four poachers promise that it will be anything but ordinary."
year="1946"
duration="7200000"
originallyAvailableAt="1946-01-01 00:00:00"
addedAt="1523746371">
<Media
videoResolution="480"
id="50"
duration="7200000"
audioChannels="2"
channelCallSign="SC 9Gem QLD"
channelIdentifier="52"
channelThumb="http://akamai-b.cdn.cddbp.net/cds/2.0/image/D234/97B7/497D/ 0A66_110.png?cid=4412416"
channelTitle="52 SC 9Gem QLD (9Gem)"
protocol="livetv"
beginsAt="1523756100"
endsAt="1523763300"
channelID="17">
</Media>
<Genre
tag="Comedy"/>
<Country
tag="United Kingdom"/>
</Video>
@sa2000 said:
I will raise with the development teams - perhaps we should pick the icon/image for the channel in the absence of an image for the movie
It would also be good to raise the image sent is not portrait as used in my IceTV experiment above. Much tidier and organized program images, there issue being image Library depth or to be blunt, lack.
I will move back to Kodi as there are other issues that don’t get fixed as well.