PS4 app kills Plex Media Server

Plex Players
1

Server Version#:
Plex Media Server v1.18.5.2309-f5213a238 - Synology DS918+ x86_64 - build: linux-x86_64 synology - GMT 09:00
DSM 6.2.2.24922-6, language: en-US
Processor Intel(R) Pentium(R) CPU G4400 @ 3.30GHz

Player Version#:
v2.2.0-0-g7a4da32 PS4

after trying to play any movie from PS4, PMS and NAS itself reboots.
iOS and web player work fine.

ERROR in log

Sep 06, 2020 15:13:55.786 [0x7f137a88f700] ERROR - Unable to find client profile for device; platform=WebMAF, platformVersion=v2.2.0-0-g7a4da32 SDK: (0x06008051u), Built: May 28 2019 17:55:06, device=PlayStation 4 Pro, model=

2

That error message is harmless. I’m not sure what’s going on there but this sounds like a hardware issue. The NAS itself rebooting is quite worrying. Can you post this in the PMS section?

3

I think since the new Plex app does not transcode into hardware, your computing power is insufficient and the CPU is overwhelmed and the Plex server hangs up!?