Putty commands to remove PLEX server from TS-412

Plex Media Server NAS & Devices
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Server Version#: none
Player Version#:

ERROR: [App Center] Failed to install PlexMediaServer 1.15.1. Installation package is incompatible

Windows guru here with little memory of Linux I can login to the QNAP using putty and know I have to remove the PLEX app folder to stop the incessant messages about the failed install. The TS-412 is just not compatible and I now have the PLEX server running on an NVIDIA Shield.

Can someone give me some pointers to remove the app folder I can ‘ls -l’ and get a list of folders but can’t remember where to go next?

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If you are not familiar with Linux the first step i will do is manually download the latest package from Plex site and use the Manual install in the QNAP App Center.

https://www.plex.tv/media-server-downloads/

https://i.imgur.com/3jHTny7.png
https://i.imgur.com/3jHTny7.png1067×469 37.4 KB

A lot can go wrong, you want to make sure working on the console is your last option especially when you are not comfortable with it.

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If I may add info here?

Don’t try to download and install anything manually. There is nothing compatible at this point.

There is no support for ARMv5 CPUs. Due to their age and extreme lack of processing speed, they were deprecated and dropped some 2+ years ago (PMS 1.0)

Specs for the TS-412 indicate:

Reading the CPU specs:

The Marvell® 88F6281 SoC with Sheeva™ embedded CPU technology, is a high-performance integrated controller. It
integrates the Marvell Sheeva CPU core which is fully ARMv5TE-compliant with a 256KB L2 Cache. The 88F6281 builds
upon Marvell’s innovative Feroceon® family of processors, improves performance, and adds new features to reduce bill of
materials (BOM) costs. The 88F6281 is suitable for a wide range of applications such as routers, gateway, media server,
storage, set-top-box, networking, point of service and printer products.

Removing PMS should still be possible in Package Center.

This failing, to remove it, you should find the directory on /share/CACHEDEV1_DATA/.qpkg or /share/MD0_DATA/.qpkg depending on how it’s partitioned.

Major initial stumbling points for the skilled windows user often are.

  1. Spaces are significant
  2. Upper/lower case is significant
  3. Directory path separator is / where DOS uses \
  4. Double quotes (") and apostrophes (') are context sensitive
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An afterthought:

If you still see Plex listed, you’ll need to manually edit the QNAP application configuration file.

This might be messy but we can walk you through it if QTS doesn’t cooperate.

1 Like
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no the QNAP is incompatible with PLEX server I want to remove all traces of PLEX to stop the error messages

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Then follow what @ChuckPa said !

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There is none as it never installed. Have logged with QNAP Support.

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To make certain there is no trace of PMS:

From the shell prompt:

  1. vi /etc/conf/qpkg.conf
  2. Remove the [PlexMediaServer] section
[PlexMediaServer]
Name = PlexMediaServer
Status = complete
Build = 20191220
Display_Name = PlexMediaServer
Version = 1.18.4
Author = Plex Build Team
QPKG_File = PlexMediaServer.qpkg
Date = 2020-01-09
Shell = /share/CACHEDEV2_DATA/.qpkg/PlexMediaServer/plex.sh
Volume_Select = 3
Install_Path = /share/CACHEDEV2_DATA/.qpkg/PlexMediaServer
WebUI = /web
Web_Port = 32400
Web_SSL_Port = 32400
RC_Number = 101
Timeout = 10,30
Enable = TRUE
FW_Ver_Min = 4.3.0
FW_Ver_Max = 4.9.9

  1. Look at the listed installation directory paths. Remove them manually when back at the shell.

  2. Restart QTS

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