Server Version#: TS-469L
Player Version#: 1.25.2
After lots of network issues following fibre installation I was unable to access Plex on all devices so I decided to do a clean install of PMS on my QNAP.
I have tried to remove PMS from QNAP but it has now been stuck in ‘Removing’ for over 48hrs now. I can neither remove it fully, or reinstall a fresh copy until this has cleared. Is it still ‘removing’, or is it stuck?
Please help but keep the advice as simple as possible!
If you had a lot of media indexed, with image files, depending on the speed of your drives, App Center can take a long time to uninstall.
This is happening because QTS/App Center is deleting all the accumulated files before it returns to you.
In the rare case QTS is stuck, there is a manual procedure.
First, Control - F5 and see if PMS is still in App Center.
Second, Check if the HDDs are still busy.
Let me know the results please.
If they are quiet, I’ll show you how to resolve QTS.
The next steps are going to be a bit messy (we’re working at the lowest QTS level).
ps -ef | grep -i plex)rm (remove) operationcd /share/*/.qpkg/Plex*du -ms .
Please advise
Hi Chuck
Unfortunately I am a newbie to using SSH but I think I have managed to get into the QNAP NAS. The commands that you suggest don’t seem to reveal a lot, and unable to use the second command you suggest as you can see in my screenshot. PMS is still ‘Removing’. Anything else that you can suggest please?
sitting at the SSH command prompt, This is how you should take the first step for manual removal.
This is my console session log:
[~] # cd /share/*/.qpkg/Plex*
[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer] # ls -la
total 30540
drwxr-xr-x 5 admin administrators 4096 2022-02-16 11:37 ./
drwxrwxrwx 12 admin administrators 4096 2022-03-21 02:53 ../
-rwxr-xr-x 1 admin administrators 1173248 2022-02-11 13:42 CrashUploader*
drwxr-xr-x 4 admin administrators 4096 2022-02-11 13:47 lib/
drwxr-xr-x 4 admin administrators 4096 2022-01-13 20:59 Library/
-rw-r--r-- 1 admin administrators 200054 2022-02-16 11:37 .list
-rwxr-xr-x 1 admin administrators 260032 2022-02-11 13:25 Plex Commercial Skipper*
-rwxr-xr-x 1 admin administrators 3082184 2022-02-11 13:40 Plex DLNA Server*
-rwxr-xr-x 1 admin administrators 109344 2022-02-11 13:25 Plex Media Fingerprinter*
-rwxr-xr-x 1 admin administrators 4405192 2022-02-11 13:42 Plex Media Scanner*
-rwxr-xr-x 1 admin administrators 15743376 2022-02-11 13:46 Plex Media Server*
-rwxr-xr-x 1 admin administrators 2912048 2022-02-11 13:25 Plex Relay*
-rwxr-xr-x 1 admin administrators 10584 2022-02-11 13:25 Plex Script Host*
-rwxr-xr-x 1 admin administrators 8323 2022-02-11 14:11 plex.sh*
-rwxr-xr-x 1 admin administrators 10624 2022-02-11 13:25 Plex SQLite*
-rwxr-xr-x 1 admin administrators 283176 2022-02-11 13:25 Plex Transcoder*
-rwxr-xr-x 1 admin administrators 3003392 2022-02-11 13:25 Plex Tuner Service*
-rw-r--r-- 1 admin administrators 5254 2022-02-11 14:11 .qpkg_icon_80.gif
-rw-r--r-- 1 admin administrators 4468 2022-02-11 14:11 .qpkg_icon.gif
-rw-r--r-- 1 admin administrators 3138 2022-02-11 14:11 .qpkg_icon_gray.gif
drwxr-xr-x 10 admin administrators 4096 2022-02-11 14:11 Resources/
-rwxr-xr-x 1 admin administrators 826 2022-02-16 11:37 .uninstall.sh*
[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer] # ./.uninstall.sh
[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer] #
The ./.uninstall.sh is what App Center performs but you’re now doing the work at the Linux command line level.
Please let me know how this proceeds
Thank you ++ Chuck
That all seems quite complex, esp as I couldn’t get even the first SSH command recognised by QNAP.
Thankfully I have now resolved the issue. I decided to install the latest PMS qpkg update which QNAP allowed me to do. This brought the PMS app back to life from ‘Removing’ status to fully installed and active again. Hallelujah!
I shan’t try to uninstall it again but will resolve my Plex app issues in some other way!
Thank you again.
