Can't manually install Latest Plex updates on QNAP QTS 4.3.4

[RJOB]

Server Version#:1.19.5.3112
QTS Version#: 4.3.4.1463
Hardware: TS-469 Pro

Hi all,

My Plex Ver 1.19.5.3112 on QNAP TS-469 Pro (QTS firmware updated to 4.3.4.1463) is working fine.
I get the nags to manually update Plex, but my last 3 attempts with 1.20.1.3252, 1.20.4.3517 and 1.20.5.3562 qpkg downloads all get to the “Installing…” message - and nothing else happens.
QNAP Server has been rebooted a number of times.

Any ideas why this is happening?

Thanks

Robin

[ChuckPa]

Robin,
PMS (the QPKG) does not install itself on Linux platforms (QTS is Linux)

I don’t know where it’s going but you need to

1. Download manually on your computer -or- from QNAP App Center
2. Manual downloads require Manual install in App Center (upper right button)
3. Downloads from QNAP will self install by QTS.

Can you show what you’re seeing / what is happening?

[RJOB]

Thanks for your prompt response.
These were the steps I took.
In QNAP App Center:
Current version:

Manual Install:

Confirmation Dialog:

And then just sitting with Installing …

Cheers
Robin

[ChuckPa]

what happens from there please?

This is where it sits and stops?

[RJOB]

Yes, it has sat there for hours on the ‘Installing’

[ChuckPa]

Robin,
Sorry for being so slow to respond tonight. I’m doing some development work.

I would like you to take the package (.QPKG)
Upload it to a shared folder on your QNAP (something like Public or anything easy)

SSH into the QNAP
cd to that directory cd /share/<shared folder name>
ls (make sure you can see the file)
chmod +x <name-of-package-file.qpkg> (give it execute permission.)
./name-of-package-file.qpkg (we’re going to run it like any other linux command)

It should output stuff and say that things are OK and crunch through installing PMS

If anything errors come out , please capture the whole sequence from that SSH session and copy/paste here.

[RJOB]

Thanks,
Than worked a treat
Cheers
Robin