I’m having the same issue as whats being talked about in the below post, however I’m not having the table issue.
What the qnap reps had me do was stop plex from running, and it wouldn’t crash at all. Then after further testing it appears that Plex versions above whatever is in their App Store currently ( Version 1.16.6.1592) will not work properly even if I grab it from the plex site directly for qnap.
I’ve tried every version after, even up to the most recent 1.20 version and it just randomly crashes like stated in the other forum post.
QNAP has replaced the mother board, I have reduced my RAM from 16gb to 8gb, and now the only thing I can do is run 1.16 without all the features I pay for in Plex Pass.
Any suggestions?
Server Version#: Version 1.16.6.1592
Player Version#:
The following is assuming you do not have a table issue as you have stated:
There is a massive thread similar to what you describe and it is not a Plex issue in most’s opinion. See this thread on the QNAP forums (you will need to create an account to view the thread) https://forum.qnap.com/viewtopic.php?f=142&t=150707
Everyone on the thread posted found 4.3.6.1070 stable, myself and MANY tried repeatedly the other upgrades over the months and most had to revert back to 4.3.6.1070 to stop the reboots and dirty file error.
Sorry to tell you but here is the kick in the teeth, are you using a one “8GB” stick of ram? I ask because the J3455 is specifically rated for 8 GB via two " 4gb" sticks and this seems to matter a lot. I know many found you could run 16 GB but the J3455 does not support that officially.
I tested my ram repeatedly and it was always good. Finally after frustration I spent the $220 and bought two “4gb” sticks of compatible ram directly from QNAP, to replace my one “8gb” stick. Everything works now, all the firmwares before that had problems worked, in my case the ram was the issue.
Many of us over on the QNAP threads believe the firmware update after 4.3.6.1070 changed how the ram is accessed and/or the MCE panic options, we discovered the devices experiencing this where logging an MCE panic error. I say we but it was not my skill. I just happened to stumble across it comparing good to bad logs and asked a question not knowing what MCE even was, another who was much more knowledgeable believes it was possibly significant.
Long story short QNAPs after 4.3.6.1070 appear to be much more sensitive to the ram they use. I know it hurts and I can only tell you the fix for me was $220 dollars of QNAP compatible ram (directly from QNAP) in the correct size and number of sticks configuration.
All this being said I would suggest you first post your logs so an expert here can verify you have no Plex specific issue before you consider changing the ram.
After my original post, I was able to determine it was not a Plex issue, as stated above. I sunk a considerable amount of time into researching other options to get my Qnap working correctly, not just with Plex, but other things I wanted to do with the NAS. After researching, I was going to have to spend at least a couple hundred more to get it properly set up just in an ‘as-is’ state, not accounting for future-proofing.
Here are some Qnap issues that I have found while setting up and using my Qnap (Sorry if this is now off-topic, but hopefully this will provide insight for the OP in regards to Qnap):
Qnap Firmware updates are not quality-control tested. You MUST make sure to have everything backed up before upgrading. This is standard practice with anything, but the risk of loss is really high with Qnap. After each release, multiple things can break and/or other problems such as the RAM issues described above.
Qnap apps are half-developed. After hearing about people waiting forever for specific features, once Qnap finally integrates those features, they only work in limited scenarios making them useless for regular users.
Qnap Store Apps are not updated regularly, as can be seen by the super old version of Plex that is officially supported.
Qnap Support is limited to hardware issues. Software support is non-existent outside of a firmware issue breaking the entire device where you would need to send it back to them for warranty issues. Your only hope with Qnap software troubleshooting is the Qnap forums. There are some really good people on there, however, should you rely on users for support?
The Qnap scheduling app is not centralized. Multiple Qnap apps have individual schedules and you just have to know what they are. I created a Google Calendar and put individual events for each app in it so I could know what was running at what time. This can cause headaches when you are trying to run maintenance tasks but need to have Plex or other apps closed in order to do so. Also, there are limitations in the scheduling app in regards to full flexibility with scheduling jobs.
The Qnap OS has a HUGE security issue - All apps run as root and you are unable to change this. Root means that every app has the ability to do anything and everything on your machine, including erasing all your data.
No proper certificate support for remote VPN, only password authentication supported.
Multiple articles discussing how Qnap devices have been remotely attacked and taken over, causing loss of your entire device.
I bought the NAS with the intention of having something quick and easy to setup, low maintenance, and hopefully something that just worked with minimal thought. However, my experience has been anything but. Because of this, I have decided to get rid of my Qnap and stay far away from third-party NAS devices.
I will be building my own server, installing Ubuntu LTS and then installing whatever programs I want that will just work or allow me to setup however I want according to standard Linux security practices. If you are not tech saavy, don’t be intimidated. There are multiple step-by-step articles to setting up a basic Linux server to act as a Plex media server while also allowing you to do so much more. Really, you can even install Windows on a machine, install Plex, and you’re good to go.
I suggest you consider the issues above along with how much more money you may need to sink into a device that is super limited in what it can do, as well as consider how long you intend to use the product. As the years go by, will you want to upgrade to a newer device, wishing for functionality that is ‘standard’ in the PC world? With their lackluster quality control of firmware updates, not keeping updated with Qnap Store apps, multiple security issues, of which many have been exploited and posted about regularly, I am not going to give Qnap anymore of my time, money, or trust in their products.
I will gather the logs once I’m back home to share here.
I did originally have 16gb ram 2x8 now using single 8gb. This could be an issue I’m guessing.
After reading about the abundance of issues with qnap I do kind of regret getting one but I will say I had everything working with the 16gb of ram and the latest plex before one of the firmware updates so I may have to roll back.
Every time the file system check starts it doesn’t find any issues upon completion and I haven’t noticed any drive issues as the disks get checked once a month.
After I fixed my issue with the ram my TS-453Be runs like a beast, reliable, fast for what it is and quiet.
Can’t blame QNAP or Intel, the specs always were 8 gb max 2 4gb sticks. That a third party vendor does not follow those specs is a problem with the vendor, not QNAP or Intel. Not happy the vendor I chose was not careful to match the specs but that is just how things are sometimes in life.
For me anyway I would do QNAP again just will be ALOT more careful who I buy from and what they put in them.
