QNAP 5.0 N5boost10wrapexceptINS 6system12system_errorEEE error message

Plex Media Server NAS & Devices
1

Server Version#:-1.25.5.5492
Player Version#:-

Since I upgraded to -1.25.5.5492 on QNAP 5.0 the server stops working intermittently and when I want to restart the following error message appears:
Only reboot can fix the problem.

I downgraded back to 1.25.3.5385, issue is gone
Starting Plex Media Server…
[~] # Error: Unable to set up server: listen: Address in use (N5boost10wrapexceptINS_6system12system_errorEEE)

4

@makohorv

Please update to 1.25.6.

You’ll find the problem resolved.

There was a compatibility issue between PMS and QTS 5.0

I resolved it. That update to the control scripting is available as of 1.25.6.

1 Like
5

Sorry,
but I also had 1.25.6.5577, but the same happened just after a couple of hours after the upgrade. I downgraded back to 1.25.5

6

I would be very interested to see which process(es) is/are stuck when this happens.

The known issue with the Plex EAE service was resolved

The only thing I can think of is restarting PMS faster than QTS is closing the ports.

When it stopped and you then restarted (with failure), did you click to “stop” again ?

(I’m trying to figure out the actions taken here because I must have missed something in spite of all the crazy ways I tried)

7

Hi,
yes first tried to restart, but then stop, wait like 5 mins, then again start. Still same error. Looks like the stopping script not closes some listening ports.
The only way was to restart the whole nas.

11

TO ALL FOLLOWING HERE:

Anyone feeling daring? :smiling_imp:

I found it.
:see_no_evil: :gun:

If willing to make a small edit to plex.sh

  1. Stop Plex (be patient with it)
  2. From the QTS ssh command line (as admin user so you can modify the script)
sed -i '197 i export PLEX_MEDIA_SERVER_PIDFILE=$PID_FILE' /share/*/.qpkg/Plex*/plex.sh
  1. Start Plex.
  2. This corrects not stopping fully for some users.

It’s just a patch until approved and released :crossed_fingers: (QUICKLY)

PMS should now stop and restart cleanly each time.

Please report results.

I apologize for the inconveniences this has caused.

13

Hi,
still not okay something. After stop it is still not possible to start. From GUI:
Warning 2022-02-28 15:23:49 System 127.0.0.1 App Center App Status Change [App Center] Failed to start Plex Media Server. QTS does not support this Plex Media Server version. Check for updates in “App Center” or on the official app website.

From CLI:
[~] # sed -i ‘197 i export PLEX_MEDIA_SERVER_PIDFILE=$PID_FILE’ /share//.qpkg/Plex/plex.sh
[~] # /share//.qpkg/Plex/plex.sh start
PlexMediaServer is disabled.
[~] # /share//.qpkg/Plex/plex.sh stop
Plex Media Server hasn’t been enabled or started…

14

I think the problem is that 1.25.5 was still intalled, after upgrade to 1.25.6.5577 the script started to work. I keep monitoring.

1 Like
15

The initial changes I made for QTS 5.0 landed in 1.25.6

I didn’t realize (because I didn’t ask) which version was being used. i ASSUMED 1.25.6.

The line 197 addition above will only work in 1.25.6

1 Like
16

TO ALL FOLLOWING:

If you are experiencing problems with script control.

  1. Please update to 1.25.6
  2. Retest.
  3. Seek further assistance if the problem persists in 1.25.6.
17

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.