Server Version#: 1.30.1.6562
Player Version#:4.87.2
Plex Media Server Logs_2023-01-23_18-05-57.zip (180.2 KB)
I’m tearing my hair out here. The Plex web app is suddenly reporting that my libraries are empty… I have PMS installed on a QNAP NAS. I’ve tried uninstalling/re-installing but it makes no difference. What should I investigate?
Log files attached.
You’ve got the Codex Pack & Multimedia in use:
Jan 23, 2023 17:56:22.103 [0x7f15a42d6b38] DEBUG - [Req#33b] Filesystem Type: none Path: /share/CACHEDEV1_DATA/.qpkg/CodexPack/tmp Name: /tmp
Jan 23, 2023 17:56:22.103 [0x7f15a42d6b38] DEBUG - [Req#33b] Filesystem Type: fuse.hdsfusemnt Path: /share/CACHEDEV1_DATA/.qpkg/CodexPack/share Name: hdsfusemnt
This never works.
You want to give PMS the path to the real shared folder containing your media.
Something like this:
If you have it lumped into “Multimedia” then you still have to break it out to the individual shared folders.
Multimedia is a Software API which hasn’t played well with Plex since the beginning.
It seems to only work with QNAP tools.
If you haven’t seen this, you might find some useful guidance here:
Hi Chuck, thank you for your reply. Here is a screenshot of the folder paths - I think it already follows your guidance?
I just discovered that my media files have been encrypted by ransomware with a .deadbolt suffix. Would that be the cause of an empty library?
If you’ve been ransomware hit.
Contact QNAP
After you’ve resolved it, you might want to reconsider the apps you have on it / how you manage it. I’m willing to bet it came in via Windows and you have a weak password somewhere.
QNAP can help with all this.
If you have a backup of your media elsewhere, when you discuss with QNAP (phone call), discuss a factory reset and wipe it all.
Yeah, I do have a full backup. I think a factory reset will be the safest option.
There are Windows machines on the same net, but another attack vector is the QNAP cloud remote access (which I will no longer enable!).
Thanks for your help.
I agree. QNAP Remote Cloud is a dangerous attack vector if you don’t have control of the endpoints. (smart firewall)
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