QNAP PlexData share help -- Read Only

[orgetorix]

Server Version#: 1.30.0.6486
QNAP Firmware#: QuTS hero h5.0.1.2192

Hello. I have created the shared folder “PlexData” according to this Plex forum post.

In File Station, I can see that share and navigate the contents but am unable to zip or copy any of the contents. I get an error “Unable to perform this action. You do not have enough permissions, or this folder is read-only.”

I have disabled the admin account and have only one other user. It is in the administrators group and is listed as the owner of the shared folder under permissions. The permissions for the administrators group is set to read/write. Any idea what’s going on here and how to fix it?

Thanks!

[ChuckPa]

Does your QNAP user have Administrative privileges ?

If it does, it can change the permissions for the PlexData shared folder.

If you don’t have admin privileges, you’ll need at least one account somewhere with those privileges.

You could enable admin, set the permissions, then disable admin again.

[orgetorix]

Thank you for the reply. Yes the user has admin privileges. It can change the permissions and they are currently as attached.

[ChuckPa]

which QTS version please ?

I’m going to test now .

[ChuckPa]

INTERESTING …

Seems QNAP has tightened security.

I could make a change to the packaging to turn off permission requirements (ill-advised on Linux)

-or-

You mount the shared folder on Windows and make the zip file from that way (over SMB) … if that still works.

-or-

you keep admin enabled but don’t use it for daily access
-AND-
Create a 14+ complex password which is completely out of the norm of anything you would use for the admin user

[orgetorix]

I will try option 2 and report back. If a no go, then I guess I’ll move on to option 3.

[orgetorix]

QuTS hero h5.0.1.2192

[ChuckPa]

Hero is ZFS based, not EXT4. ZFS is infinitely tighter security. QuTS/Hero changed the internal directory structure . Users can’t write into app areas.

To make a ZIP of the logs, you’ll actually have to copy the Logs directory (recursive) out of the shared folder and write the ZIP somewhere else (drag & drop style)

[orgetorix]

Thank you for all your help. Accessing through windows allows me to copy and zip the logs. Trying to drag and drop to copy from the file station in the QNAP webui still shows the error.

[ChuckPa]

drag & drop from QNAP filestation shouldn’t show any error.

I’ll need to ask QNAP about that.

All I’ve done with what you see is make a pointer FileStation can go into (the pointer to “Plex Media Server”).

When you see “Logs”, you’ve already gone past that point.

[skwor01]

ChuckPA this was all tightened after the debacle QNAP had with ransomware even with the QTS. I have had to enable the admin account to do such work and disable it ever since, seems even accounts created with admin privileges still lack something, a bit of a pain but I prefer not to leave admin open. Likely it needs to be done at the command line level instead of the GUI.

[ChuckPa]

@skwor01

thanks for sharing that. It helps me to understand how things got to where they are.

It’s really unfortunate in that QNAP doesn’t afford me a GUI to install packages with.
Further, I’d create a real, dedicated ‘PlexMediaServer’ shared folder (mimic Synology and the other vendors) with all the metadata stored openly in the shared folder instead of being buried under .qpkg/PlexMediaServer