QNAP - PMS Won't Start

[ChuckPa]

Reading the logs now… Thank you… that’s what I need to see.

EDIT: IT looks like it’s still running.

May 26, 2024 12:22:53.238 [139918994836280] DEBUG - [HttpClient/HCl#35] HTTP/2.0 (0.2s) 200 response from GET https://plex.tv/api/v2/server/users?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
May 26, 2024 12:22:53.238 [139918952581944] DEBUG - [HCl#37] HTTP requesting GET https://plex.tv/api/v2/server/users/subscriptions?auth_token=xxxxxxxxxxxxxxxxxxxx
May 26, 2024 12:22:53.462 [139918994836280] DEBUG - [HttpClient/HCl#37] HTTP/2.0 (0.2s) 200 response from GET https://plex.tv/api/v2/server/users/subscriptions?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
May 26, 2024 12:22:53.462 [139918952581944] DEBUG - MyPlex: using cached data for request for https://plex.tv/api/v2/server/users/services?auth_token=xxxxxxxxxxxxxxxxxxxx
May 26, 2024 12:23:03.973 [139919012068152] DEBUG - Request: plaintext connection from [::ffff:192.168.1.156]:20824 rejected because secure connections are required

Also, It looks like you set “Secure Connections Required”.

This doesn’t work on QNAP the way you think it does.

You can’t open https://LAN.IP.of.QNAP:32400/web because the QNAP is an HTTP-only machine.

You need to use a FQDN to require HTTPS.

Everything outside your home will be HTTPS by default.

Without stopping it, can you grab the logs one more time ?

[rcrdcanepa]

Here is the newest tar file:

PlexLogs.tar.gz (78.9 KB)

Thanks,

[rcrdcanepa]

Well, this is a surprise: Now I can reach PMS via:
https://app.plex.tv/desktop/#!/

I am not sure what fixed the issue, as for the last couple of hours the only changes were:
-one more reboot (after several in the last few days)
-changed the Prerences.xml file to have LogDebug=“1”

Maybe you can still see what could have been, or still is, the issue in the logs.
Thanks,

[ChuckPa]

I just found a problem.

Looking at Plex.tv, you have the server instance duplicated.
(Same names but with different instance IDs)

That happens if you uninstall & reinstall or your Preferences.xml gets damaged.

I would like you to go to the control and , when you figure out which is which, REMOVE the errored one.

I suspect the older one (not seen) needs to be removed.

After that happens, I’ll reset your certificate and we’ll restart chain.

https://app.plex.tv/desktop/#!/settings/devices/pms

After clearing the errant one,

Control + F5 key for your browsr so it forcibly reloads
(it is also a good idea to just fully close the browser and restart it)

[rcrdcanepa]

I removed the oldest one and reloaded the browser; and it is running via:
https://app.plex.tv/desktop/#!
I can also get to PMS via my Roku.
Before you go: Is there a relationship between the QNAP certificate and PMS. If I let the certificate expire will that affect PMS?
Thank you very much for all your help!

[ChuckPa]

Plex provides you with a certificate for PMS.
That certificate is completely independent of the QNAP certificate.

With it now running via https://app.plex.tv, I recommend:

1. Settings - Server - Network ; Turn IPv6 OFF (you’re IPv4 LAN)
2. Set Secure Connections to Preferred.

[rcrdcanepa]

Thank you!