Server Version#: 1.40.2
QNAP TS-464
QTS 5.1.7.2770
PMS stopped working a couple of days ago. I have used the this tool to repair the database:
Plex Media Server Database Repair Utility v1.06.02
After the database is repaired and rebuilt, I sill cannot start PMS. Here is the log from the tool above:
2024-05-26 09.08.12 - Auto - START
2024-05-26 09.08.14 - Check - Check com.plexapp.plugins.library.db - PASS
2024-05-26 09.08.14 - Check - Check com.plexapp.plugins.library.blobs.db - PASS
2024-05-26 09.08.14 - Check - PASS
2024-05-26 09.08.21 - Repair - Export databases - PASS
2024-05-26 09.08.35 - Repair - Import - PASS
2024-05-26 09.08.38 - Repair - Verify main database - PASS (Size: 142MB/142MB).
2024-05-26 09.08.38 - Repair - Verify blobs database - PASS (Size: 13MB/13MB).
2024-05-26 09.08.38 - Making repaired databases active
2024-05-26 09.08.38 - Repair - Move files - PASS
2024-05-26 09.08.38 - Repair - PASS
2024-05-26 09.08.38 - Repair - PASS
2024-05-26 09.08.38 - Reindex - MakeBackup com.plexapp.plugins.library.db - PASS
2024-05-26 09.08.38 - Reindex - MakeBackup com.plexapp.plugins.library.blobs.db - PASS
2024-05-26 09.08.38 - Reindex - MakeBackup - PASS
2024-05-26 09.08.48 - Reindex - Reindex: com.plexapp.plugins.library.db - PASS
2024-05-26 09.08.48 - Reindex - Reindex: com.plexapp.plugins.library.blobs.db - PASS
2024-05-26 09.08.48 - Reindex - PASS
2024-05-26 09.08.48 - Reindex - PASS
2024-05-26 09.08.48 - Auto - COMPLETED
2024-05-26 09.09.09 - Start - FAIL (1)
I have tried to run each tool option separately, but I get to the same “Start - FAIL (1)”.
I am out of ideas, so any help is welcome. Thanks,
Investigating. Will reply again as soon as I have some feedback
Thanks Chuck.
I am not sure if this help, but as I was looking at some other logs, I found this following log:
Plex Media Server.log:
May 26, 2024 08:28:45.087 [140025081781048] INFO - Plex Media Server v1.40.2.8395-c67dce28e - QNAP TS-464 x86_64 - build: linux-x86_64 qnap - GMT -10:00
May 26, 2024 08:28:45.087 [140025081781048] INFO - Linux version: QTS 5.1.7.2770, language: en-US
May 26, 2024 08:28:45.087 [140025081781048] INFO - Processor: 4-core Intel(R) Celeron(R) N5095 @ 2.00GHz
May 26, 2024 08:28:45.087 [140025081781048] INFO - Compiler is - Clang 11.0.1 (https://plex.tv 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)
May 26, 2024 08:28:45.087 [140025081781048] INFO - ./Plex Media Server
May 26, 2024 08:28:45.116 [140025084340880] INFO - [CERT/OCSP] No relevant response in cache.
May 26, 2024 08:28:45.116 [140025084340880] INFO - [CERT/OCSP] Couldn't install the cached response; fetching from network.
May 26, 2024 08:28:45.646 [140025084340880] INFO - Running migrations. (EPG 0)
May 26, 2024 08:28:45.659 [140025076947768] INFO - [CERT/OCSP] Successfully retrieved response.
May 26, 2024 08:28:45.920 [140025084340880] INFO - Running migrations. (EPG 0)
May 26, 2024 08:28:45.921 [140025076947768] INFO - Preemptively preparing driver imd for GPU JasperLake [UHD Graphics]
May 26, 2024 08:28:45.922 [140025076947768] INFO - Preemptively preparing driver icr for GPU JasperLake [UHD Graphics]
May 26, 2024 08:28:48.615 [140025048783672] INFO - Refreshing paths watched by LibraryUpdateManager
May 26, 2024 08:28:49.837 [140025072663352] WARN - [EventSourceClient/pubsub/192.81.131.80:443] MyPlex: attempted a reachability check but we're not yet mapped.
May 26, 2024 08:28:59.198 [140025072663352] WARN - [CERT] TLS connection from [::ffff:192.168.1.22]:41548 came in with unrecognized plex.direct SNI name '192-168-1-22.b349a2c1e12449319a1bd097b21decf7.plex.direct'; using installed plex.direct cert
May 26, 2024 08:28:59.218 [140025074772792] WARN - [CERT] TLS connection from [::ffff:192.168.1.22]:48900 came in with unrecognized plex.direct SNI name '10-0-5-1.b349a2c1e12449319a1bd097b21decf7.plex.direct'; using installed plex.direct cert
May 26, 2024 08:28:59.237 [140025072663352] WARN - [CERT] TLS connection from [::ffff:192.168.1.22]:38738 came in with unrecognized plex.direct SNI name '10-0-3-1.b349a2c1e12449319a1bd097b21decf7.plex.direct'; using installed plex.direct cert
May 26, 2024 08:28:59.257 [140025074772792] WARN - [CERT] TLS connection from [::ffff:192.168.1.22]:46426 came in with unrecognized plex.direct SNI name '10-0-7-1.b349a2c1e12449319a1bd097b21decf7.plex.direct'; using installed plex.direct cert
May 26, 2024 08:28:59.267 [140025061833528] WARN - [HttpClient/HCl#29] HTTP error requesting GET https://192-168-1-22.b349a2c1e12449319a1bd097b21decf7.plex.direct:32400 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name '192-168-1-22.b349a2c1e12449319a1bd097b21decf7.plex.direct')
May 26, 2024 08:28:59.267 [140025061833528] WARN - [HttpClient/HCl#2a] HTTP error requesting GET https://10-0-5-1.b349a2c1e12449319a1bd097b21decf7.plex.direct:32400 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name '10-0-5-1.b349a2c1e12449319a1bd097b21decf7.plex.direct')
May 26, 2024 08:28:59.267 [140025061833528] WARN - [HttpClient/HCl#2b] HTTP error requesting GET https://10-0-3-1.b349a2c1e12449319a1bd097b21decf7.plex.direct:32400 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name '10-0-3-1.b349a2c1e12449319a1bd097b21decf7.plex.direct')
May 26, 2024 08:28:59.267 [140025061833528] WARN - [HttpClient/HCl#2c] HTTP error requesting GET https://10-0-7-1.b349a2c1e12449319a1bd097b21decf7.plex.direct:32400 (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name '10-0-7-1.b349a2c1e12449319a1bd097b21decf7.plex.direct')
May 26, 2024 08:28:59.267 [140025003141944] WARN - Connection Tester: Error testing media server RicoFlix in 88 ms.
May 26, 2024 08:29:01.562 [140025042578232] WARN - NAT: PMP, got an error: Not Supported by gateway.
May 26, 2024 08:29:13.372 [140025079577400] WARN - JobManager: Could not find job for handle 9788
May 26, 2024 08:29:13.377 [140025079577400] WARN - JobManager: Could not find job for handle 9419
But the time stamp is earlier than the time stamp for the database repair tool above.
Thank you.
Thanks for sharing that … I’m already seeing a couple problems there.
-
You have IPv6 enabled on an IPv4-only LAN.
-
CURL error 60 — Whose certificate have you installed? The one from QNAP?
Let’s find out more about why it’s complaining.
- SSH into the QNAP
- Plex is still in the enabled but unable to start state.
- with the ‘#’ prompt showing (login as ‘admin’ or ‘sudo’ –
/etc/init.d/plex.sh start
- If it’s going to spit errors, you’ll see them here.
- Highlight and Copy all that text
- Return here ane paste it into a
</> (pre-formatted) block to prevent the forum from eating it.
/share/homes/rcrdcanepa$ sudo /etc/init.d/plex.sh start
PlexMediaServer is disabled.
/share/homes/rcrdcanepa$
The certificate is from myqnapcloud. It did expire yesterday, and I reissued it.
I am not sure why the certificates are only valid for a month:
CN: [hostname].myqnapcloud.com
Issued On Sunday, May 26, 2024 at 12:49:56 PM
Expires On Saturday, August 24, 2024 at 12:49:55 PM
Please let me know if I used the pre-formated form correctly.
Thank you.
Try doing the preformatted this way. It might be easier.
type:
``` (grave – left of the “1” key)
now paste your text
``` (one more time to close the block
it looks like this:
now paste your text
This is how I get into the OS and share info with folks. e.g
[ 96.805383] md/raid:md321: report qnap hal event: raid_id=321, pd_name=/dev/(null), spare=/dev/(null), pd_repair_sector=0
[ 106.847326] EXT4-fs (dm-2): Mount option "noacl" will be removed by 3.5
[ 106.847326] Contact linux-ext4@vger.kernel.org if you think we should keep it.
[ 106.847326]
[ 119.796041] ext4_init_reserve_inode_table0: dm-2, 1041426
[ 119.801461] ext4_init_reserve_inode_table2: dm-2, 1041426, 0, 0, 4096
[ 119.863044] EXT4-fs (dm-2): mounted filesystem (DataVol2) with ordered data mode. Opts: usrjquota=aquota.user,jqfmt=vfsv1,user_xattr,data=ordered,data_err=abort,delalloc,nopriv,nodiscard,noacl
[ 120.677050] EXT4-fs (dm-4): Mount option "noacl" will be removed by 3.5
[ 120.677050] Contact linux-ext4@vger.kernel.org if you think we should keep it.
[ 120.677050]
[ 120.779804] ext4_init_reserve_inode_table0: dm-4, 3613
[ 120.784981] ext4_init_reserve_inode_table2: dm-4, 3613, 0, 0, 4096
I edited my previous post with <pre></pre>. Was that would you wanted?
No… <pre> and </pre>
Don’t work in this forum
when you click the </> you get pair of ``` to put your text in.
If you look, the <pre> block just eats everything.
One more try if you please 
I am very sorry. Let’s try again:
/share/homes/rcrdcanepa$ sudo /etc/init.d/plex.sh start
PlexMediaServer is disabled.
/share/homes/rcrdcanepa$
AH! Start Plex in AppCenter…
Let it fail.
Then go to the SSH window.
This is the kind of output I’m looking for
[~] # ps -ef | grep -i plex
19391 admin 468 S grep -i plex
25133 admin 20976 S N /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Media Server
25363 admin 30376 S N Plex Plug-in [com.plexapp.system] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-22bf56181/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.32.5.7186-22bf56181 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-22bf56181/System.bundle
27516 admin 2572 S N /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Tuner Service /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared 1.32.5.7186-22bf56181 32600
27559 admin 32948 S N Plex Plug-in [com.plexapp.agents.imdb] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-22bf56181/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.32.5.7186-22bf56181 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-22bf56181/PlexMovie.bundle
[~] #
[~] #
[~] # /etc/init.d/plex.sh stop
Stopping Plex Media Server...
[~] # /etc/init.d/plex.sh start
Starting Plex Media Server...
[~] #
You should get some crazy stuff after starting PMS.
From the QNAP Event Logs after starting PMS on the App Center:
[App Center] Started Plex Media Server.
Information 2024-05-26 11:08:56 --- --- localhost --- --- --- Starting Plex Media Server...
/share/homes/rcrdcanepa$ sudo /etc/init.d/plex.sh start
Password:
Plex Media Server is currently running or hasn’t been shutdown properly. Please stop it from QNAP AppCenter and start it again.
/share/homes/rcrdcanepa$
Thanks. Now it’s making sense.
- It thinks it’s still disabled. (prevented from starting)
- Unforunately, time to restart the NAS
– Get everything up to date with the updated cert
- After restart , Start Plex from App Center.
If you’ve already done this, we might best make private arrangements.
Yes, certificate is up to date, for a least 30 days. I have rebooted the NAS a few times already, and at least once after I used the database repair tool and the certificate was updated.
In any case, I will reboot the NAS one more time.
please go into the ssh, get over to /share/*/.qpkg/Ple*/Li*/Ple* 
and tar cfz /share/Public/PlexLogs.tar.gz ./Logs
Then, from the Public share, download and attach that gz please.
Here is the tar file. Thanks,
PlexLogs.tar.gz (47.8 KB)
Sorry for the delay,
You turned DEBUG logging OFF. I can’t see anything.
While in the SSH command line, We need to edit Preferences.xml.
Specifically adding the LogDebug="1" preference
You can use your favorite text editor (vi, nano, etc) --OR–
sed -i 's;/>; LogDebug="1"/>;' ./Preferences.xml
Then start Plex again.
After it tries to start, it’ll print DEBUG logging and I’ll be able to see more in the logs.
Gather a fresh .tar.gz , download, and attach again please.
Here is the new tar file. Thanks,
PlexLogs.tar.gz (51.6 KB)
That is the same as before. Debug logging did not enable.
If you cat Preferences.xml , it should look like this at the end.
PubSubServerPing="105" AcceptedEULA="1" PublishServerOnPlexOnlineKey="0" CertificateUUID="4f14d359f8654c01902593d04bd6dffe" LogDebug="1"/>
[/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server] #
My Prefences.xml file looks very different. But, I can see two instances of the LogDebug:
logDebug=“0” and LogDebug=“1”
So, I will remove the logDebug=“0” and try again. Let me know if this does not work for you.
Thanks,
And here is the tar file, hopefully with debug enabled:
PlexLogs.tar.gz (72.7 KB)
BTW, should this URL work also?
http://[PMS-local-IP]:32400/web/index.html
It does not work.
Thanks,
