Hi there,
I have the problem, that rasplex randomly crashes to home screen after a few minutes.
The playback continues though.
I'm using my android (latest plex version) in order to control the rasplex client.
I read about problems in older versions but hoped this bug to be fixed now..
Anyone with the same issue? or any hints in order to get this fixed?
Thanks in advance and best,
Julian
If you have a crash you should get a carsh ID information. then File a bug on GHI referencing this crash so that we can have a look.
Sorry to ask that dumb question, but how to get that crash ID information via the debug log? I mean, where to find that log?
Thanks in advance!
if Rasplex Crashed, when it restarts you should have a popup mentionning it and giving you the crash ID ...
Hmm, I guess it wasn't a real crash then..
The screen turned black and the home screen appeared (but the audio kept playing).
Any guess?
Oh, this does NOT happen when using a web remote..
Hmm, I guess it wasn't a real crash then..
The screen turned black and the home screen appeared (but the audio kept playing).
Any guess?
Oh, this does NOT happen when using a web remote..
This sounds like an old PHT bug (not very old, but a few versions old). It was automatically added to RasPlex when porting PHT.
That bug had precisely the effect you mention, of falling back to main menu (aka: home menu) with audio of the video still playing.
And this bug was specific to remote control commands from the Android client.
This should no longer happen when using the latest versions of PHT or RasPlex.
So exactly what version are you using ?
Please double-check the version in the submenu Preferences > System > 'Software update' > 'Current version'
For RC4 the string should be 0.4.0-rc4
If this is the version string shown, then something odd is going on, and to help analyze this it might help to know the precise version of your Android client as well. ('Latest' is not a good description, since there have been many recent updates, and you could have missed one.)
Best regards: dlanor
Hi dlanor,
thanks again!
I will report back as soon as I get home tonight (in about ~10hours).
I recently wanted to upgrade from rc3 to rc4 and followed the instructions within the wiki (copy archive content to /storage/.update/). I hoped that the update worked out of the box, but it might be that this was not the case.
Best,
Julian
Hi dlanor,
thanks again!
I will report back as soon as I get home tonight (in about ~10hours).I recently wanted to upgrade from rc3 to rc4 and followed the instructions within the wiki (copy archive content to /storage/.update/). I hoped that the update worked out of the box, but it might be that this was not the case.
I'm not sure if that's a valid update method for these release candidates.
You should have been able to update from rc3 to rc4 through the "Software update" menu, after switching the 'channel' from "Stable" to "PreRelease". (I just tested this with a newly flashed rc3 card, and updating to rc4 worked fine.)
Some patience is required during such updating as there are some intervals during extraction and other work without visual feedback.
Best regards: dlanor
Great!
Thanks again for this insight.
I'm going to try it out as soon as possible :)
Best, Julian
Confirming same issue.
When using the android app on either my Win-PHT or RasPlex (0.4.0-rc4) I get the same issue; https://forums.plex.tv/topic/111917-remote-control-issues-with-htrasplex/
Well at least it worked for me after upgrading to 0.4.0-rc4
:-/
Sorry, can't help you with this.
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