Hi,
I am using Plex server on my QNAP.
Recently, the remote access is not working anymore.
I noticed that the port of the public IP address of the server is 0 (see screen shot).
Is it normal?
If not, how do I correct it?
Regards,
So tick the manually Port box and write there 32400.
Open that Port in your router Firewall.
That should work.
Unfortumatly is doesn’t.
As you san see (see screen shot) I tryed it.
I confirm the the port 34200 is open opened.
Regards,
Imeant 32400 of course.
It wokrs again.
And I did not do anything.
Could it have been coming from plex itself?
The recommended procedure in such situations is to use the Refresh button and wait (up to) 20 minutes. If the problem persists we will need to investigate.
I have been getting the same issue. Refresh ultimately fixes the problem temporarily. Eventually I lose internet access. I do notice on my router that multiple ports are opened by PLEX. At one point I had 30 rows of the type below. when I tried using on of those ports (21xxx or 28xxx) manually, it didn’t open up to the internet. I think there is something wrong here. Plex didn’t give me a problem until the last 6 months or so.
192.168.1.xx:32400 Plex Media Server TCP Any -> 21xxx All Broadband Devices Active
192.168.1.xx:32400 Plex Media Server TCP Any -> 28xxx All Broadband Devices Active
I have encountered the same problem. I refresh without any luck as suggested. I have the port settings and suggested port in the box in the screen shot above, although I have my server’s IP address. I only encountered this problem on Friday. I am currently working with tech support for the router is see if everything is OK from that end.
For whatever reason, Saturday night, I had to do a hard reboot of the router. I did not notice the problem not being able to access Plex from outside the network until Monday. Since then, I have had not been able to access from outside the network.
I have the same problem - just started, I think with the last update. What does ‘use the Refresh button’ mean? Does this mean hover over the ‘…’ for each library and refresh metadata? If not, where is the Refresh button? Thanks
Hi,
Please @moody_blue or any other Plex Ninja… take a look at my post it was written in the Windows section because it was the same case and I haven´t reviewed first this section… but reviewing it now I can see that other users are experiencing something similar in your QNAP NAS like me.
Keep waiting your comments
Hi there.
Have same issues. Just updated my server - still struggling to make it accessible outside my network.
The problem is that my NAS Plex server is listening on wrong IP address. I have selected correct network interface on network settings but in remote access section the ip address is from different network interface. I do not want to plug that cable out. How do I set my main listening IP to correct one?
The correct ip should be 192.168.10.10:32400
Router is opened for this port to this lan ip.
Do you have multiple adapters on different IP addresses in that machine? (Container and Virtualization Station addresses count as well)
If so,
Settings - Server - Network - Show Advanced
Select the adapter (shows the name and IP) to listen on
Save
Restart PMS
It has been going up and down every minute since updating to 1.13.5.5291 - driving me insane.
It wan’t great on the last version either but has been rock solid up un til then. Nothing changed on router or Plex.
Something on the host, or what the host can see, has 192.168.11.1. PMS doesn’t pull numbers out of the air .
So what’s significant about that IP address in the context of your LAN? a VPN IP ?
Hi @ChuckPa
Thanks for reply, but I wasn’t sure exactly what you are asking.
I do not have a VPN and my QNAP has a fixed IP.
Cheers,
J.
Sorry,
What I’m asking is if you have/had:
- Any VPN configured
- Anything installed, like a VM , which creates a virtual adapter on a different subnet (QNAP’s Virtualization Station does this with ease)
- Anything else which might explain it.
The best way to see definitively what the host has and reports to PMS is:
ifconfig
netstat -r
and examine the output
Hi,
- No VPN configured on my QNAP
- No VM installed - only Plex (and Tautulli and PMSLibShare) installed.
- Nothing else has changed since I configured the NAS almost exactly a year ago - it only exists as my Plex server.
As the only thing that ever changes are the Plex updates themselves, I assumed that the update was the culprit. I have been having problems only since the last 2 updates.
Having said that, I manually disabled (and then then re-enabled) remote access and it has been OK since (touch wood).
thanks,
James.
Please now allow me to be direct:
- Please show
netstat -routput andifconfigoutput - Please now stop PMS, start it, with it idle, wait about 2 minutes for it to contact plex.tv and establish itself then Settings - Server - Help - Download Logs
- Attach the ZIP file.
I must be able to see what you see.
hi - sorry, when you previously asked me to do ifconfig and netstat -r I didn’t realise you wanted to see them yourself - so I did it and stared at the output before deciding I would google what it all meant another day.
Results below - thanks.
Plex Media Server Logs_2018-08-06_17-35-48.zip (3.2 MB)
Thanks.
Now apply:
- Settings - Server - Network
- Show Advanced
- Lock it at
eth0 - Turn off IPv6 in PMS. You have no IPv6 support in the host / LAN
- Verify IPv6 is disabled / ignore in the host networking config as well.
- Restart everything.
Aug 03, 2018 00:37:26.257 [0x7fdb05b9b800] ERROR - HttpServer: Error binding acceptor: Cannot assign requested address
Aug 03, 2018 00:37:26.258 [0x7fdb05b9b800] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: Cannot assign requested address
Aug 03, 2018 00:37:32.626 [0x7fdaf2223700] WARN - Sync: Couldn't get sync lists without subscription.
