remote acces is not working, wrong IP.

Plex Media Server NAS & Devices
21

Hi - thanks.

I have done all those things except (5) - not sure what/where my “host networking config” is… Do you mean in my router? …my router says IPv6 is enabled and OK (Hub v6 status, network v6 status) and I can see all my IPv6 WAN details except DNS

thanks,
James.

22

On QTS itself, it’s in the Network - Interfaces

In general, you want V6 off everywhere on your LAN. It serves no useful purpose other than confuse things.

Screenshot%20from%202018-08-06%2014-16-40
Screenshot from 2018-08-06 14-16-40.png805×436 31.5 KB

23

cool, makes sense. Just checked and it was off already - is that why Plex was complaining?

thanks for your help!
J/

24

I can only think eth1 .

Is it connected? Notice it is “UP” but has no IP. Without IP, PMS will report as it does.

This is why I say to bind to eth0

25

I am not really sure what eth1 actually is.

Looking at Network/interfaces, I can see that adaptor 1 is happily connected with an IP address and showing a network speed of 1 Gbps. My second adaptor is not connected as my router cannot span across 2 connections.

26

Would you show me what QTS shows for the config of both adapters (individually screenshot)

I’ beginning to wonder if you’re simply plugged into / configured for the wrong port

27

do you mean this?

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28

…bearing in mind that network access was working fine for the last year (until the last 2 Plex updates) and has been working fine since manually disabling/enabling yesterday (still touching wood).

J.

29

Adapter 1 == eth0
Adapter 2 == eth1 and has no address

This is confirmed by your ifconfig output above

changes were made in 1.13.4 & 5 for networking. The final change is 1.13.5.
while possible an oddity slipped through, I would think more would have a problem than just you.

That said,

With PMS settings pointing at eth0 and having been restarted, there is no improvement?

30

thanks for that explanation. Its all makes more sense now.

…but difficult to say if there has been any improvement with your changes as network access has been up 100% since since I disabled/enabled remote access last night in Plex settings. I am in the UK and it is now 21:37 so that was nearly a day ago now.

cheers,
James.

31

would you mind grabbing a fresh set of logs so I can see what’s transpired in the past few hours.

All your pubsub errors are very troubling. It’s even more troubling since your PubSub server is in the UK.

32

sure - attached.

And thanks for all your help :smile:

Plex Media Server Logs_2018-08-06_23-03-02.zip (2.7 MB)

33

I profoundly apologize <facepalm>

Would you please enable DEBUG logging, let it run / make it do things / etc then grab logs ?

This is why I’m not seeing what I expect.

I’m so sorry for the total Window-licker mistake :smiley:

34

hahaha - absolutely no need to apologise - I really do appreciate the help! :smile:
Plex Media Server Logs_2018-08-07_09-24-04.zip (2.9 MB)

35

thank you.

Please do the following

  1. Stop PMS
  2. FileStation - Navigate into the Codecs directory ( /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Codecs) and delete everything (we’re going to download them all again)
  3. Restart QTS
  4. Start PMS after QTS is up and stable.

I ask this because the database shows locked and queries are showing slow. This shouldn’t happen on the J3455 CPU

36

Hi,

I cannot see the directory .qpg - is there a “show hidden directories” option os similar?

thanks,
J.

37

I do have PMSLibShare so I can navigate to Plex/Plex media Server/Codecs/

…is that the same directory?

J.

38

Yes . Perfect

39

done. I took the liberty of attaching logs after the restart…
Plex Media Server Logs_2018-08-07_18-14-04.zip (2.5 MB)

40

@ChuckPa Hi - did you manage to loom at the new logs? …I do appreciate you help here.