Remote acces is on but don't work

Plex Media Server Remote Access
21

may I have suggestions for me please?

22

This is why I won’t pay for Plex honestly. It’s too random as to whether or not it works and it’s missing basic features or stuff just doesn’t work correctly. There’s a bunch of movies that suddenly won’t play on our TV, despite being the same file format and everything as another one that does.

Well here’s a question, 2 actually. Why would it suddenly stop working with no changes? I don’t even think it was immediately after an update, but I can’t be sure. Can I revert to a previous server version?
And why would the Plex web app say it’s working and accessible, but it isn’t? Is there a way we could at least locally test it without having to phone a friend? I don’t have premium so I can’t test on the phone.

23

Preserving this place of the conversation in case it be removed at some point

24

We need a plex pass to use it on a phone more than 1 minute. Yes I tried it but it still don’t work

25

you’re lucky to have even that minute man. I’m like having all my libraries being “grey” for over 3 weeks by now if I’m not at home with all my messages being ignored and 10 minutes ago I was told that I’m on my way to get banned for making the noise. maybe they have some copyright issues with the big guys, but why the hell should I care having all my stuff 100% clean?
I’m keeping all these messages just in case.

26

Yes. Uninstall the current version and install whatever you want. You can find previous version in your Plex Media Server folder under Updates.

And why would the Plex web app say it’s working and accessible, but it isn’t?

The problem could be on the client end. Please restart PMS, wait 3 minutes, try to connect remotely, grab both server and client logs.

27

You could do the one-time activation. But again, using the mobile app and using remote access are not the same thing.

28

Do the same as this. You haven’t provided any info to even guess what’s going on.

Please restart PMS, wait 3 minutes, try to connect remotely, grab both server and client logs.

29

Wouldn’t I need to phone a friend for the client log?

30

Use your own phone. Even with the 1 minute limitation, it should still connect to your server. If it fails, the logs may provide info on why.

31

I was replying to the Plex employee. The phone app also only work with local network but don’t work outside

32

That’s why I said that I paid mainly for that. I don’t said only for that functionnality. Now the only problem is the remote access

33

Can you provide me the log from the app?

34

Elaborate please what is needed

35

got it, same issue is here

36
37

Don’t I need the plex premium which I don’t have for that? The app won’t show my server and clicking my name/server in the Users and Sharing section doesn’t do anything.
It says the server is offline I guess? Not huge on having to figure out a secondary app for this.

38

Nope. Without a Plex Pass or having paid the one-time activation, the mobiles apps can still be used, but playback is limited to 1-minute. This should be enough to figure out if remote access and streaming work from your server. If it shows your server as offline, then the app isn’t able to communicate with your server, so something isn’t working. I will need to see the logs from the app to check.

39

Alright, well stuff went… weird. Long story short, I’m going to try switching the PC from Win7 to Win10 for other reasons. If the problem persists, I’ll be back.

40

I tried to install an older version of PMS which I was sure was working fine but it didn’t worked either. I don’t know what to do anymore…